Rachel Khan

Rachel Khan

Rachel has a wide variety of experience spanning 30 years in the housing and business arenas in the public, voluntary and private sectors. Her expertise ranges from frontline service delivery and service review to project management, financial management, policy development and quality assurance.

She has worked extensively with Campbell Tickell since 2007 for a wide range of organisations spanning housing associations to local authorities as well as charities.

Example projects:

  • Project management of service reviews including the use of ICT and online services.
  • Organisational restructures of frontline services.
  • Preparation of frontline services for audits and reviews; implementation of recommendations.
  • Allocations strategic development of services and operational delivery of choice based systems, common housing registers, direct waiting lists, allocation scheme reviews for local authorities and registered provers.
  • Housing Management operational management and service delivery of income recovery teams, neighbourhood management, resident involvement, estate management, care and repairs.
  • Introduction and development of quality assurance and continuous improvement frameworks for a range of providers.
  • Implementation of service developments.
  • Development of rent control manuals and rent modelling
  • Improvements for services targeting older persons and vulnerable people
  • Management agreements, service level agreements and partnering arrangements.
  • Financial control and management within charities.

Key areas of work:

Performance/ Business transformation /Policy/Finance

Insights

CT Brief – Issue 74

Beyond Grenfell

Stock acquisition

CT Brief – Issue 73

CT Brief – Issue 70

Election fever 2024

CT Brief – Issue 69

See my colour, see me

CT Brief – Issue 68

CT Brief – Issue 67

The people’s game?

Crisis point

Financial forecasting

Making mergers happen

Financial forecasting

The tip of an iceberg?

CT Brief – Issue 63

The tip of an iceberg?

CT Brief – Issue 61

Balancing act

CT Brief – Issue 57

CT Brief – Issue 55

Taking the knee

Ageing well

CT Brief – Issue 52

CT Brief – Issue 50

Homes at the Heart

Live Jobs

Space is the place

CT Brief – Issue 40

The Culture Club

CT Brief – Issue 37

New partner at CT

CT Brief – Issue 32

CT Brief – Issue 30

Housing First

One Day Without Us

CT Brief – Issue 27

The future of pay

CT Brief – Issue 26

Reflecting on risk

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