Consumer Regulation Masterclass for Local Authorities & ALMOs

The Regulator of Social Housing (RSH) currently takes an active approach to regulating housing associations’ compliance with regards to ‘economic’ regulatory standards. Up until now however, the RSH has been constrained in its approach to compliance around ‘consumer’ standards, including: service delivery, safe homes, and tenant involvement. This is about to change.

From April 2024, under the forthcoming Social Housing Regulation Bill, housing associations and stock-holding local authorities will be required to demonstrate their adherence to consumer standards.

This masterclass was designed to help local authorities, who have up until now faced little active regulatory focus, prepare for proactive consumer regulation and inspection.


  • Kate Dodsworth, Chief of Regulatory Engagement, Regulator of Social Housing
  • Yaw Boateng, Chair, Tenant and Leaseholders Panel, London Borough of Croydon; Committee member, Stop Social Housing Stigma Campaign
  • Helen McHale, CEO, Stockport Homes
  • Joanne Drew, Strategic Director of Housing and Regeneration, London Borough of Enfield
  • Donna McCarthy, Partner, Head of Housing Management and Property Litigation, Devonshires
  • Catherine Little, Director, Campbell Tickell
  • Ceri Victory-Rowe, Director, Campbell Tickell
  • Maggie Rafalowicz, Director, Campbell Tickell

Watch the full webinar recording:

Consumer Regulation Masterclass for Local Authorities & ALMOs

This webinar focuses on our new joint report, Unlocking tenant financial resilience: Building partnerships between housing associations and community finance providers.

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