We commissioned Campbell Tickell to advise and support the development of our current ambitious and forward-looking Housing Strategy, ‘Building Together for a Strong Future’. We found that the team had a range of expertise and skills sets which were used to good effect over the course of the project. Our experience of Campbell Tickell was that they worked well in conjunction with council officers as part of a rounded and interactive project team. With support and advice from Campbell Tickell we now have an adopted Housing Strategy that reflects the council’s ambitions for the future.

I have been to many presentations on VFM over the last few years, but yesterday’s session from Campbell Tickell was head and shoulders above the rest. The feedback I have had from PlaceShapers’ members bore this out. The Guide they have produced for us was a great piece of work which is already becoming essential reading for associations who want to move up a gear on their VFM journey.

I found Campbell Tickell highly professional and easy to deal with. They produced exactly what I wanted on time and to a high standard.

“Sue Harvey’s presentation on stress testing at the NHF Risk Conference was worth the price of admission alone.”

CT have assisted the Group with a series of assignments relating to rents, including advising on affordable rents policy, and preparing a rent control manual for our staff. Their team were knowledgeable, worked quickly and professionally, and engaged effectively with all parts of the Group. Their outputs were of consistent high quality.

Our association was at a cross-roads. We needed to work out whether we should remain independent, join up with a similar-sized, local association, or join forces with a larger one. James swiftly produced a highly informed and informative report, setting out our options for the future. The report took into account the drivers of our organisation, and our key objectives. As a result, we could eliminate those ideas that were inappropriate for us, and explore the more promising ones. James’s report enabled us to move forward better informed, more quickly and with the benefit of an independent expert.

We would like to send you our sincere thanks for all the hard work you have put into this document. We have all found the information contained within the document a delight to read, informative and something which will indeed help us to shape our future growth plans and all that this entails.”

Helen Gregory from Campbell Tickell developed the project and worked with staff to set up a customer centric Income Management Service at Thrive Homes that supports customers who are about to become tenants and then to maintain their tenancy for as long as they wish to continue it. She brought a wealth of knowledge and good practice to the project but also a very practical understanding of the challenges involved in developing a new way of working. This was a tremendous support to staff and gave them the confidence to persevere in establishing an effective team. Helen has an easy accessible style of working that enables her to work with both customers and staff throughout the organisation. The project was delivered on time, on budget and achieved its objective.