Really pleased to have attended the Board Effectiveness Masterclass. Time well spent with governance professionals on our biggest challenges and how we can move forward with the aid of the new Code of Governance. Excellent presentations from Tabitha, Aman, Ceri and James and the opportunity to chat to colleagues in Stephen’s break-out session. Looking forward to the next three Masterclasses on Risk & Assurance, People & Culture, and Residents.

The new code is a step change for governance in the sector. This was a really useful session helping board members and executives to consider the implications of the code for them and an opportunity to learn from others.

A most welcome & timely reminder of urban & some rural societies area challenges & trends brought into sharper focus by COVID-19.

PA has deployed the specialist services provided by Campbell Tickell in a range of business areas. Their experts have enabled us to enhance our activities in a faster, professional and cost-effective manner to complement the work performed by my colleagues. I would have no hesitation in recommending Campbell Tickell to other organisations.

What we discovered was that there was no such thing as too much communication. It was communication, communication, communication.

In that regard, the WhatsApp Group Campbell Tickell set up was really, really useful. It gave chief execs a safe space to offload, to ask questions, to check what other people were doing, to sense-check, to check stuff. It was really helpful, and I’d like to carry that sort of forum forward.

I think actually it accelerated decision-making in the sector and helped us make better decisions more quickly.

We commissioned Campbell Tickell to advise and support the development of our current ambitious and forward-looking Housing Strategy, ‘Building Together for a Strong Future’. We found that the team had a range of expertise and skills sets which were used to good effect over the course of the project. Our experience of Campbell Tickell was that they worked well in conjunction with council officers as part of a rounded and interactive project team. With support and advice from Campbell Tickell we now have an adopted Housing Strategy that reflects the council’s ambitions for the future.

I have been to many presentations on VFM over the last few years, but yesterday’s session from Campbell Tickell was head and shoulders above the rest. The feedback I have had from PlaceShapers’ members bore this out. The Guide they have produced for us was a great piece of work which is already becoming essential reading for associations who want to move up a gear on their VFM journey.

Helen Gregory from Campbell Tickell developed the project and worked with staff to set up a customer centric Income Management Service at Thrive Homes that supports customers who are about to become tenants and then to maintain their tenancy for as long as they wish to continue it. She brought a wealth of knowledge and good practice to the project but also a very practical understanding of the challenges involved in developing a new way of working. This was a tremendous support to staff and gave them the confidence to persevere in establishing an effective team. Helen has an easy accessible style of working that enables her to work with both customers and staff throughout the organisation. The project was delivered on time, on budget and achieved its objective.