Innovation & Improvement
With continual economic, regulatory and technological developments, businesses must future-proof themselves. This can involve reimagining why you exist, what you do and how you do it. Uncertainty highlights the importance of reshaping operating models, building in flexibility and innovation, and cultivating new customer relationships.
A particular CT strength is in business performance. This encompasses value for money, ICT strategy, options appraisals, service reviews, culture mapping, competency frameworks and appraisal processes.
We also advise on organisational structure, culture, reward and engagement, equal pay reviews, disciplinary and grievance matters.
Our improvement work spans everything from operations to finance, housing and asset management, from procurement to leaseholder services, human resources and corporate services.
Find out more
- NEW for 2021: The Listening Test – Effective resident engagement.
- CT Brief – Issue 48 – Customer edition
- Customer journeys – the value of relationships
- Procurement – getting the results you want
- Using IT to drive corporate transformation
- Transformation – beyond the rhetoric of change
- What is CT’s CultureScan tool?
What our clients say
A timely session and a reminder that we need to think beyond the pandemic. it will not be the habitual way of working.
Our board is made up of highly experienced members; working with Campbell Tickell using the We. Scan psychometric test gave us an innovative way of looking at the talent we collectively possess. It gave us new insights into what drives our behaviours, and enabled a meaningful conversation on how we get the best from our diverse members. This board development work with Campbell Tickell has given us a strong platform to understand how we can work better as a team and how we will go from achieving good to great governance as a board.
The leadership course has been great. Lots of different ways to explore new ideas, and new concepts. I have found it interesting to reflect on my own ways of working, and how I work with others in teams and as individuals. The online sessions have been well structured using interesting techniques, such as meditation and breathing exercises to ensure that people feel that they are working together whilst being home based.
I was pleasantly surprised as to how much this course changed my perspective of what good leadership is and more importantly what it can be. I thoroughly enjoyed the process of self reflection and growth in a supportive group within the fun and interactive format. The course was managed brilliantly online and I shall definitely be taking forward with what we learned with my colleagues and continue the momentum. Many thanks to the awesome trainers who put the course together.
It has really helped me on a deep personal journey which will benefit me in both my personal and professional life going forward. It has completely exceeded my expectations and I have gained so much more from it than I thought I would. Such a brilliant course.
The support was there even though we couldn’t be face to face; kept everyone engaged throughout each session.
The trainers were outstanding; the whole delivery was brilliant; the delivery was very clear.
Campbell Tickell worked very closely with NHS England and Improvement, and the Integrated Commissioning System (ICS) to develop a housing needs assessment. This will be invaluable in meeting the needs of people with learning disabilities, autism and mental health conditions in the four local authorities.
The level of detail and range of data sets, which were brought together from a housing, social care, and health perspective, have provided an evidenced based projection of future housing need amongst this population. This is so often overlooked in strategic housing plans.
The housing needs assessment provides the ICS with an amazing opportunity to strategically work with housing colleagues to meet the housing needs identified for the next 10 years.
Our board and senior team has received excellent advice, insights and steers on a few pieces of important work recently. The candid and constructive approach from CT consultants challenged our thinking and supported much better business outcomes than otherwise I think we would have achieved. It has all helped progress our business and added value when and where we needed it. Much appreciated.
I just wanted to take a moment to thank you Niku and Campbell Tickell for making our virtual board training session so successful. The board training event was for a new board which had recently been recruited for Shropshire Council Housing Company. The recruitment and the training took place during the Covid crisis and was the first virtual training session many of the board members have taken part in. The event was organised fantastically well, the pre-planning, the exercises and feedback session. Niku was a great trainer and pulled the board together successfully in difficult circumstances. Our entire group had a wonderful time and the session bought the board together.
Thank you for an excellent initiative, which was well run and expertly facilitated. It gave a timely opportunity for the Board to consider the post-Covid environment and feed into our strategic planning process. I would thoroughly recommend CT’s scenario planning exercise.
PA has deployed the specialist services provided by Campbell Tickell in a range of business areas. Their experts have enabled us to enhance our activities in a faster, professional and cost-effective manner to complement the work performed by my colleagues. I would have no hesitation in recommending Campbell Tickell to other organisations.
What we discovered was that there was no such thing as too much communication. It was communication, communication, communication.
In that regard, the WhatsApp Group Campbell Tickell set up was really, really useful. It gave chief execs a safe space to offload, to ask questions, to check what other people were doing, to sense-check, to check stuff. It was really helpful, and I’d like to carry that sort of forum forward.
I think actually it accelerated decision-making in the sector and helped us make better decisions more quickly.
Hilary Gardner was focused and professional and was instrumental in moving the project forward, keeping it on track and maintaining a critical friend role throughout. Support from Sue Harvey was also invaluable.
Campbell Tickell worked with us over a number of months to develop our Strategic Plan 2020-2022. Kathleen McKillion and Nicola McCrudden expertly guided us through the process, getting to know HAIL and what we were about. Liaising with a lot of stakeholders and ensuring everyone was heard and reflected in the plan is not an easy task but I really believe that we have that in our final document.
Both were very professional and easy to work with. Big thanks to all the team!
It has been a pleasure to work with Campbell Tickell on our recent GDPR project for Soha. You have made a huge, practical difference to our compliance, processes and understanding of GDPR issues.
One Housing was going through a period of change and transformation. At the start of the process we wanted to gain some good intelligence about our people – their values and their views of us. We worked with Campbell Tickell to carry out a CultureScan.
The work gave us vital insights into how the organisation really works – as opposed to how we thought it did. It highlighted real strengths for us to work with; for example that many staff valued and recognised our commitment to diversity and this was a key part of their work experience. But we also found challenges – our commitment to empowering front-line managers, for example, was not a reality to many, who felt decision making was slow. The scan gave us a better sense of our overall culture, and also identified the pockets where local cultures were different. Perhaps most importantly, it gave us a strong sense of what we need to do to create the vibrant, focused, fun culture that we aim for.
Extremely accessible team who provide a high support high challenge approach to their work. Extremely knowledgeable about their field of work inspiring confidence with their recommendations
High quality work, lots of engagement throughout the project. very knowledgeable, and very good meeting facilitation. All work completed to time and to a good standard.
In preparation for the introduction of the Homelessness Reduction Act and our Early Adopter Homelessness Prevention Trailblazer pilot (funded by the CLG), we commissioned Campbell Tickell to undertake a review of our homeless hostels for single people and temporary accommodation for homeless families, with a view to make best use of limited resources. Liz Zacharias and Karen Patten conducted the review sensitively and professionally and gave us well thought-out options for improving the pathway for homeless people in Southwark. They listened to us and understood the range of stakeholder requirements. They delivered a first class report and platform for going forward.
Innovation and Improvement news
Season’s Greetings and welcome to our final edition for 2021 – CT Brief – Issue 57! Read about: decarbonisation, board leadership, tenant finance, football regulation and more.December 15, 2021
Jon Slade, Director at Campbell Tickell, sets out the common issues with service charges and what organisations can do to improve them.December 9, 2021
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.December 3, 2021
With the increased risk of cyber-attacks, James Tickell, Partner at Campbell Tickell, details the importance of governance and being prepared.December 3, 2021