Innovation & Improvement
With continual economic, regulatory and technological developments, businesses must future-proof themselves. This can involve reimagining why you exist, what you do and how you do it. Uncertainty highlights the importance of reshaping operating models, building in flexibility and innovation, and cultivating new customer relationships.
A particular CT strength is in business performance. This encompasses value for money, ICT strategy, options appraisals, service reviews, culture mapping, competency frameworks and appraisal processes.
We also advise on organisational structure, culture, reward and engagement, equal pay reviews, disciplinary and grievance matters.
Our improvement work spans everything from operations to finance, housing and asset management, from procurement to leaseholder services, human resources and corporate services.
Find out more
- NEW for 2021: The Listening Test – Effective resident engagement.
- CT Brief – Issue 48 – Customer edition
- Customer journeys – the value of relationships
- Procurement – getting the results you want
- Using IT to drive corporate transformation
- Transformation – beyond the rhetoric of change
- What is CT’s CultureScan tool?
What our clients say
I find CT webinars are always a valuable use of my time. The speakers are knowledgeable, and I gain key facts in a digestible way. They also share direct experience in a way that is very helpful.
‘1000 miles to carbon neutral: First steps on the journey’ webinar was a great opportunity to share both the challenge, approach and first steps.
I’ve been to several events on this topic, this was the best informed and most practically useful I have attended.
Brilliant seminar, excellent speakers identifying and covering the future ground on this exceptionally important and complex issue for housing.
I really appreciated this webinar: excellent speakers and well curated by Campbell Tickell. As an independent coach and mentor, I particularly appreciated it being free of charge.
A timely session and a reminder that we need to think beyond the pandemic. it will not be the habitual way of working.
Our board is made up of highly experienced members; working with Campbell Tickell using the We. Scan psychometric test gave us an innovative way of looking at the talent we collectively possess. It gave us new insights into what drives our behaviours, and enabled a meaningful conversation on how we get the best from our diverse members. This board development work with Campbell Tickell has given us a strong platform to understand how we can work better as a team and how we will go from achieving good to great governance as a board.
The leadership course has been great. Lots of different ways to explore new ideas, and new concepts. I have found it interesting to reflect on my own ways of working, and how I work with others in teams and as individuals. The online sessions have been well structured using interesting techniques, such as meditation and breathing exercises to ensure that people feel that they are working together whilst being home based.
I was pleasantly surprised as to how much this course changed my perspective of what good leadership is and more importantly what it can be. I thoroughly enjoyed the process of self reflection and growth in a supportive group within the fun and interactive format. The course was managed brilliantly online and I shall definitely be taking forward with what we learned with my colleagues and continue the momentum. Many thanks to the awesome trainers who put the course together.
It has really helped me on a deep personal journey which will benefit me in both my personal and professional life going forward. It has completely exceeded my expectations and I have gained so much more from it than I thought I would. Such a brilliant course.
The support was there even though we couldn’t be face to face; kept everyone engaged throughout each session.
The trainers were outstanding; the whole delivery was brilliant; the delivery was very clear.
Campbell Tickell worked very closely with NHS England and Improvement, and the Integrated Commissioning System (ICS) to develop a housing needs assessment. This will be invaluable in meeting the needs of people with learning disabilities, autism and mental health conditions in the four local authorities.
The level of detail and range of data sets, which were brought together from a housing, social care, and health perspective, have provided an evidenced based projection of future housing need amongst this population. This is so often overlooked in strategic housing plans.
The housing needs assessment provides the ICS with an amazing opportunity to strategically work with housing colleagues to meet the housing needs identified for the next 10 years.
Our board and senior team has received excellent advice, insights and steers on a few pieces of important work recently. The candid and constructive approach from CT consultants challenged our thinking and supported much better business outcomes than otherwise I think we would have achieved. It has all helped progress our business and added value when and where we needed it. Much appreciated.
I just wanted to take a moment to thank you Niku and Campbell Tickell for making our virtual board training session so successful. The board training event was for a new board which had recently been recruited for Shropshire Council Housing Company. The recruitment and the training took place during the Covid crisis and was the first virtual training session many of the board members have taken part in. The event was organised fantastically well, the pre-planning, the exercises and feedback session. Niku was a great trainer and pulled the board together successfully in difficult circumstances. Our entire group had a wonderful time and the session bought the board together.
Thank you for an excellent initiative, which was well run and expertly facilitated. It gave a timely opportunity for the Board to consider the post-Covid environment and feed into our strategic planning process. I would thoroughly recommend CT’s scenario planning exercise.
PA has deployed the specialist services provided by Campbell Tickell in a range of business areas. Their experts have enabled us to enhance our activities in a faster, professional and cost-effective manner to complement the work performed by my colleagues. I would have no hesitation in recommending Campbell Tickell to other organisations.
What we discovered was that there was no such thing as too much communication. It was communication, communication, communication.
In that regard, the WhatsApp Group Campbell Tickell set up was really, really useful. It gave chief execs a safe space to offload, to ask questions, to check what other people were doing, to sense-check, to check stuff. It was really helpful, and I’d like to carry that sort of forum forward.
I think actually it accelerated decision-making in the sector and helped us make better decisions more quickly.
Hilary Gardner was focused and professional and was instrumental in moving the project forward, keeping it on track and maintaining a critical friend role throughout. Support from Sue Harvey was also invaluable.
Campbell Tickell worked with us over a number of months to develop our Strategic Plan 2020-2022. Kathleen McKillion and Nicola McCrudden expertly guided us through the process, getting to know HAIL and what we were about. Liaising with a lot of stakeholders and ensuring everyone was heard and reflected in the plan is not an easy task but I really believe that we have that in our final document.
Both were very professional and easy to work with. Big thanks to all the team!
Innovation and Improvement news
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.December 20, 2022
In this guest blog, Ian McDermott, CEO of Peabody, discusses how the Better Social Housing Review has created an opportunity for housing providers to reset. In doing so, social landlords now need to recognise areas for improvement and actively move towards the ultimate goal of rebuilding relationships with its customers.December 16, 2022
We are really pleased to bring you the new CT Brief -Issue 63. The wide range of topics covered in this issue include organisational resilience, leadership, employment and staffing challenges, community, charities, health and homelessness, governance, and more!December 12, 2022
In this episode, CT Director Jon Slade talks to Adam Broadway, Associate Consultant at Campbell Tickell, and Samantha Granger, Head of Environmental Sustainability at Thirteen Group. Together they discuss the Retrofit London Action Plan, resident engagement when retrofitting housing stock and achieving net zero by 2050.October 27, 2022