Case Study
Homelessness review and strategy for Gateshead Council
Following an independent review and period of consultation with tenants, leaseholders and key stakeholders, Gateshead Council brought its arm’s-length management organisation (ALMO) back under its control.
The Brief
Recognising the need to transform its housing provision to support delivery of broader strategic vision and enabling Gateshead residents to thrive, the council commissioned Campbell Tickell to work collaboratively with it to deliver:
- A homelessness review, new Homelessness and Rough Sleeping Strategy and a Homelessness Charter
- A review of its Allocations Policy, Strategic Tenancy Policy and a review of the existing Choice-Based Lettings Scheme
Our Approach
We worked on the following:
01
The homelessness review involved pulling together a full picture of needs, through engagement with delivery partners, a survey of housing and support providers, and engaging with people with lived experience of the homelessness service.
02
To prepare the new Homelessness Charter, CT undertook a review of Charters across England, worked with stakeholders to refine the charter and to determine the best way to underpin the charter’s promises.
03
The parallel review of the Allocations and Strategic Tenancy Policy, and operational review involved stakeholder consultation across officers, councillors and service users, mapping customer access pathways and considering opportunities to better embrace technology.
The Results
CT’s recommendations were approved by the council. They commissioned CT to deliver the next phase of the journey, pulling together the homelessness, allocations and tenancy work streams into one review. This phase of the project included:
Recommissioning and remodelling homelessness accommodation and support
Developing a homelessness gateway model
Drafting a new Allocations Policy, Tenancy Strategy and Tenancy Management Policy
Supporting the implementation of a Gateshead allocations scheme and choice-based lettings system
CT continues to support Gateshead in its transformation of housing services, in the development of a digital marketplace for housing services, and in strengthening partnerships with registered and commissioned housing service providers.
Related
Key Contact
If you would like to discuss our work, please get in touch.
Alistair Sharpe-Neal
Senior Consultant
