Campbell Tickell & Disruptive Innovators Network: The Future of People Services – What’s Next?

Joint report: Campbell Tickell and the Disruptive Innovators Network

We’re really pleased to publish our brand new joint report, researched together with the Disruptive Innovators Network: The Future of People Services – what’s next?

Never before has the world of work changed as much or as quickly as it has in the past 12 months. For some businesses, the COVID-19 pandemic and ensuing lockdown has almost entirely transformed the way they operate.

Within that transformation, the ‘people’, organisational development and HR functions of organisations have become critically important in a way that they perhaps have never been before. The move for many people to remote or hybrid working is forcing us to reimagine everything from workplace culture to pay and reward structures, from wellbeing and mental health to the employee value proposition and productivity.

In this report, thought leaders and experts in the HR and people arenas across the housing, health, retail, and technology sectors, offer their insights into what this new landscape may mean for organisations, their leaders and their employees.

While presented as a series of chapters, each subject area covered – from leadership to wellbeing to pay to diversity – has an impact on the others. In other words, when one lever is pulled at an organisational level, it has effects across the business.

We hope you enjoy reading the report and look forward to hearing your feedback! Please feel free to share this with your wider networks.

Read the report online

Download the report as a PDF



  1. Welcome
  1. Background: the great migration
  1. At home in a pandemic, trying to work 
  1. A different type of leadership
  1. The death of the office?
  1. Wellbeing and burnout 
  1. Productivity and the employee value proposition
  1. Talent attraction & retention
  1. Diversity, inclusion and the R-word 
  1. Can data help?
  1. Top 10 recommendations for the new world of work


Video clips


A special thanks to Gavriel Hollander and alll our contributors: 

  • Ajman Ali, Group Director for Neighbourhood and Housing, Hackney Council
  • Anita Jones, Chief Executive, Freebridge Community Housing
  • Ashleigh Ainsley, Co-founder, Colorintech
  • Claire Harvey, Founder, Anatta, and global inclusion lead, Vodafone
  • Francesca Okosi, Director of People and Organisational Effectiveness, The Nursing and Midwifery Council
  • Helena Moore, Associate Director, Disruptive Innovators Network
  • John Gray, National Executive Council member, UNISON (writing in a personal capacity)
  • Shereen Daniels, Managing Director, HR Rewired
  • Thomas Davies, Founder, Temporall

Disclaimer: We interviewed a number of leaders and specialists as part of this research. Their quotes are intended to illustrate various points, but should not necessarily be taken as representing the views of Disruptive Innovators Network or Campbell Tickell.

To discuss any issues raised in report email:

Read our comment piece on this report in Inside Housing (1st June 2021)


Campbell Tickell is an established multi-disciplinary management and recruitment consultancy, operating across the UK and Ireland, focusing on the housing, social care, local government, sport, leisure, charity and voluntary sectors. We are a values-based business and firmly place the positioning of our support and challenge on helping organisations to attain change that is well thought through, planned and sustainable. At CT, we want to help organisations create the landscape within which we ourselves would like to exist: fair, inclusive, diverse, engaged and transparent. We build from our values in how we approach all our work as a practice.

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