Welcome to the latest CT Brief – Issue 69
In this issue our experts share their thoughts and analysis on a wide range of topics from sustainability and recruitment to asset management. With Black History month just behind us, we pause to reflect on the difference between equality and equity in housing and on the importance of keeping issues around racism on the table all year round. We also discuss how to navigate gendered language in society and suggest ways to encourage women to speak up in meetings.
In addition, we feature several articles on the hot topics of resident engagement, tenant satisfaction and consumer regulation. These look at how landlords can prepare for regulatory changes and how they can focus on the professional behaviours needed to build trust and respect with residents.
You may also have noticed that we recently refreshed our website to make it more user-friendly. Take a look and let us know what you think.
We hope you enjoy this month’s edition, perhaps with a mince pie!
What’s Inside?
- Shifting sustainability policies, Jon Slade, Director, Campbell Tickell
- Air pollution and our neighbourhoods, Cllr Rezina Chowdhury, Deputy Leader, Lambeth Council
- Communities, Matt Leach, CEO, Local Trust
- See my colour, see me, Stella Leaburn, Associate, Campbell Tickell
- Housing policy equality in decline, Rhianna Malcolm, Research & Policy Officer, Campbell Tickell
- Hear Her Voice, Tracey McEachran, President, WISH (Women in Social Housing network), and Senior Associate, Campbell Tickell
- Recruitment compliance, Laila Smith, Recruitment and Compliance Coordinator & Chloe Wright, Recruitment Consultant (Interim Management), Campbell Tickell
- A new dawn for consumer regulation, Ceri Victory-Rowe, Director, Campbell Tickell
- Resident engagement, Yaw John Boateng, Chair, Croydon Tenants & Leaseholders Panel, and Deputy Chair, Stop Social Housing Stigma
- Tenant satisfaction surveys, Fraser Campbell, Senior Tenant Engagement Consultant, CX-Feedback & Francesca Stanyer, Policy and Research Manager, Campbell Tickell
- Health and Housing, Chris Harris, Associate Director of Housing, Sussex Partnership NHS Foundation Trust
- Rents – how to get it right, Helen Routledge, Director, Campbell Tickell
- Damp, mould and repairs, Matthew Scott, Policy and Practice Officer, Chartered Institute of Housing
