Video: CT Webinar: Engaging with our customers – new approaches


Since 2010, the regulation of social housing in England has focused mainly on economic matters. The regulation of consumer matters has only come into play in cases of ‘serious detriment’.

Views have changed over the past few years though, following the Grenfell tragedy in 2017. The Social Housing Green Paper in 2018 highlighted the need for more truly affordable housing; improved redress for tenants; enhanced consumer regulation; empowering residents; and improving housing quality and safety standards. COVID-19 has further exposed the importance of making sure the needs of people who are vulnerable or isolated are addressed. 

The forthcoming Social Housing White Paper is expected to tackle a number of these issues.

This webinar explored themes that are likely to feature in the White Paper, new sector developments, and how housing providers need to become ‘listening organisations’ in order to thrive in the new environment.

Panel: Darren Hartley, Chief Executive, TAROE Trust, Catherine Little, Executive Housing Director, Broadland Housing Association, Martyn Lund, Chair, See the Person campaign, Niku Mawby, Senior Associate, Campbell Tickell and Richard Blakeway, Housing Ombudsman

Chair: Jon Slade, Director, Campbell Tickell


Watch the recording here:

Seeking support with customer engagement?

Contact CT Director, Jon Slade on:  or +44 (0)208 830 6777

Video: CT Webinar: Engaging with our customers – new approaches

In this latest CT Webinar, our panel discuss new approaches to engaging with customers. Watch now!

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