Video: CT-DIN Webinar: New and emerging operating models for 2022 and beyond!

In this webinar, we discuss our joint report: New operating models

The report explores how operating models are evolving as we move into a new phase of the pandemic. In this webinar, we reflect on some of the key questions in the report, including:

  • How can housing organisations reconnect and rebuild relationships with customers?
  • How can local presence and community connection be achieved within a hybrid-working environment?
  • How can change be accelerated and innovation facilitated without a morale-sapping centralised transformation programme?
  • How do we build business models around data and insight rather than process and technology?
  • What are the most appropriate measures of success moving forward?

Read the report 


  • Ian Wright, CEO, Disruptive Innovators Network
  • Alistair Sharpe-Neal, Senior Consultant at Campbell Tickell
  • Kate Wareing, CEO, Soha Housing
  • Jonathan Gregory, Interim CEO of Industrial Dwellings Society; Senior Associate Consultant, Campbell Tickell; and Director at JG Associates
  • Ben Denton, Managing Director, L&G Affordable Homes


Watch the video below to find out more:

If you have any further questions or comments on what was covered, please feel free to email Alistair Sharpe-Neal from Campbell Tickell on:

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