Since April 2024, 68 grades have been issued to landlords based on the new consumer standards. It’s still relatively early days, but several patterns are emerging through the consumer regulatory judgements.
In this seminar, our panel discussed the practical lessons and insights gained from recent inspections, a year on from the updated social housing consumer regulation in England.
We explored:
- The view from the regulator
- Patterns emerging and key lessons
- What to expect from inspection
- Top tips for preparing this year
Speakers
- Kate Dodsworth, Chief of Regulatory Engagement, Regulator of Social Housing
- Dawn Dawson, Strategic Director – Housing, Nuneaton and Bedworth Council
- Nicola Botterill, Assistant Director – Social Housing & Community Safety, Nuneaton and Bedford Council
- Alan Leicester, Director of Housing and Environment, West Lancashire Council
- Puneet Rajput, Director of Governance and Regulation, Southern Housing
- Stephen Flounders, Executive Director Regulatory and Business Services, Gentoo Group
The session was chaired by Campbell Tickell Directors, Catherine Little, Ceri Victory-Rowe, and Jon Slade.
Videos
Main seminar session:
Breakout room 1: Housing associations discuss themes consumer standards one year on
Breakout room 2: Local authorities and ALMOs discuss consumer standards one year on
Enquiries
Find out more about our consumer regulation services
If you have any questions or comments on what was covered, please feel free to email:
- Catherine Little: catherine.little@campbelltickell.com
- Jon Slade: jon.slade@campbelltickell.com
- Ceri Victory-Rowe: ceri.victory-rowe@campbelltickell.com
