This online seminar, delivered by Campbell Tickell and the Housing Diversity Network (HDN), explores the practical lessons emerging two years after the introduction of updated consumer regulation in England. Across all sessions, we highlight how Equity, Diversity and Inclusion (EDI) strands shape social housing regulation, influence tenant outcomes, and inform providers’ strategic and operational responses.
Speakers
- Kate Dodsworth, Chief of Regulatory Engagement, Regulator of Social Housing
- Mushtaq Khan, CEO, HDN
- Pamela Newman, Founding Member and Vice Chair, G15 Resident Group and Executive Director of Customer Services, ARHAG Housing Association
- Naomi Morris Director of Strategy, Estate Regeneration & Regulatory Compliance, Birmingham City Council
- Amanda Newton, Chief Executive, Rochdale Boroughwide Housing
- Ben Pumphrey, Legal Director, Anthony Collins
- Chloe Fletcher CIHCM, Head of policy and external affairs, CIH – Competence and Conduct
- Claire Bridges, Director of Governance, Risk & Assurance, Yorkshire Housing
The session was chaired by Campbell Tickell Directors, Catherine Little, Ceri Victory-Rowe, and Jon Slade, and Senior Consultant, Aisha Lalloo.
Videos
Main seminar session:
Breakout room 1: Regulatory Recovery
Breakout room 2: Future Gazing
Download slides: Social Housing Regulation
Enquiries
Find out more about our consumer regulation services
If you have any questions or comments on what was covered, please feel free to email:
- Catherine Little: catherine.little@campbelltickell.com
- Jon Slade: jon.slade@campbelltickell.com
- Ceri Victory-Rowe: ceri.victory-rowe@campbelltickell.com
- Aisha Lalloo: aisha.lalloo@campbelltickell.com
