Carole Wiles

Carole Wiles

Carole has worked in social housing for 30 years and has been a consultant for 10 years. Carole works across the housing, care and support sectors, as well as with sport and commercial organisations.

Through her work as a Lead Regulator at the Housing Corporation, past Board member of Innisfree Housing Association where she was Chair of the Audit and Risk committee, and as a consultant, Carole has considerable experience in governance, statutory and regulatory compliance, strategic and operational planning, performance management, service improvement and review of housing association and charities’ activities and the drafting of policy and procedural documents.

At the Housing Corporation, Carole assessed compliance with the registration criteria for organisations seeking to become registered housing associations and assessed and advised a number of organisations who wished to enter into Group structures. As a result of this work, she has the skill and experience to advise organisations who are seeking registration with the Homes and Communities Agency or who are considering entering into a Group structure, joint working, group or partnership arrangement.

Example projects:

  • Carrying out Board reviews, audits of internal controls business processes, document reviews, management investigations and stakeholder surveys and reviews.
  • Conducting inquiries and investigations in respect of complaints allegations and grievances as both a Regulator and as a consultant
  • Recently reviewing an association’s progress in meeting a Voluntary Undertaking entered with the HCA, in which Carole undertook extensive document reviews for mock IDA’s and assessed compliance with Regulatory Codes.

 Key areas:

Governance; Strategy; Business improvement; Transformation

Insights

CT Brief – Issue 70

Election fever 2024

CT Brief – Issue 69

See my colour, see me

CT Brief – Issue 68

CT Brief – Issue 67

The people’s game?

Crisis point

Financial forecasting

Making mergers happen

Financial forecasting

The tip of an iceberg?

CT Brief – Issue 63

The tip of an iceberg?

CT Brief – Issue 61

Balancing act

CT Brief – Issue 57

CT Brief – Issue 55

Taking the knee

Ageing well

CT Brief – Issue 52

CT Brief – Issue 50

Homes at the Heart

Live Jobs

Space is the place

CT Brief – Issue 40

The Culture Club

CT Brief – Issue 37

New partner at CT

CT Brief – Issue 32

CT Brief – Issue 30

Housing First

One Day Without Us

CT Brief – Issue 27

The future of pay

CT Brief – Issue 26

Reflecting on risk

CT Brief – Issue 25

CT Brief 23

CT Brief 22

New Partner at CT

Taking stock

CT Brief 19

CT Brief 18

CT Brief 17

CT Brief 16

The Balance Upset

CT Brief 1

Housing Jargon

The Essential Trustee

Carole Wiles

Carole has worked in social housing for 30 years and has been a consultant for 10 years. Carole works across the housing, care and support sectors, as well as with sport and commercial organisations.

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