Carole Wiles

Carole Wiles


Carole has worked in social housing for 30 years and has been a consultant for 10 years. Carole works across the housing, care and support sectors, as well as with sport and commercial organisations.

Through her work as a Lead Regulator at the Housing Corporation, past Board member of Innisfree Housing Association where she was Chair of the Audit and Risk committee, and as a consultant, Carole has considerable experience in governance, statutory and regulatory compliance, strategic and operational planning, performance management, service improvement and review of housing association and charities’ activities and the drafting of policy and procedural documents.

At the Housing Corporation, Carole assessed compliance with the registration criteria for organisations seeking to become registered housing associations and assessed and advised a number of organisations who wished to enter into Group structures. As a result of this work, she has the skill and experience to advise organisations who are seeking registration with the Homes and Communities Agency or who are considering entering into a Group structure, joint working, group or partnership arrangement.

Example projects:

  • Carrying out Board reviews, audits of internal controls business processes, document reviews, management investigations and stakeholder surveys and reviews.
  • Conducting inquiries and investigations in respect of complaints allegations and grievances as both a Regulator and as a consultant
  • Recently reviewing an association’s progress in meeting a Voluntary Undertaking entered with the HCA, in which Carole undertook extensive document reviews for mock IDA’s and assessed compliance with Regulatory Codes.

 Key areas:

Governance; Strategy; Business improvement; Transformation

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