Campbell Tickell worked with us over a number of months to develop our Strategic Plan 2020-2022. Kathleen McKillion and Nicola McCrudden expertly guided us through the process, getting to know HAIL and what we were about. Liaising with a lot of stakeholders and ensuring everyone was heard and reflected in the plan is not an easy task but I really believe that we have that in our final document.
Both were very professional and easy to work with. Big thanks to all the team!

One Housing was going through a period of change and transformation. At the start of the process we wanted to gain some good intelligence about our people – their values and their views of us. We worked with Campbell Tickell to carry out a CultureScan.

The work gave us vital insights into how the organisation really works – as opposed to how we thought it did. It highlighted real strengths for us to work with; for example that many staff valued and recognised our commitment to diversity and this was a key part of their work experience. But we also found challenges – our commitment to empowering front-line managers, for example, was not a reality to many, who felt decision making was slow. The scan gave us a better sense of our overall culture, and also identified the pockets where local cultures were different. Perhaps most importantly, it gave us a strong sense of what we need to do to create the vibrant, focused, fun culture that we aim for.