11 Nov: CT-DIN Webinar: Artificial Intelligence in Social Housing – Issues and use cases
Overview
Campbell Tickell (CT) and the Disruptive Innovators Network (DIN) are pleased to invite you to our webinar this Autumn to discuss our upcoming joint report, to be launched at the end of September.
Kindly supported by Salesforce, this report offers fresh perspectives from across housing, not-for-profit and commercial sectors on Artificial Intelligence (AI) and how housing providers can utilise this rapidly evolving technology to improve services for tenants and residents. This is the fourth collaborative report between CT and DIN, and we think it is the best one yet to help you as a housing leader make sense of AI from the many different angles you will need to know about. Our panel will be made up speakers who took part in research for the report, as well as representatives from CT and DIN.
Our speakers will cover:
- How is AI evolving and what can we expect to see in the future?
- What are the ethical considerations of using AI? And how do these impact on the application of AI on your organisation’s data?
- What are the risks and opportunities of AI?
- Where are the use cases emerging from landlords/suppliers and how good are they at solving real-world problems?
- How do you build a business case for using AI?
- Where could AI be best used and where should it not?
There will be a chance for audience members to ask questions after the panel discussion.
We look forward to seeing you there!
Read Campbell Tickell and Disruptive Innovators Network’s previous reports
- Customer Engagement – Fresh Perspectives (2023)
- New Operating Models (2022)
- Future of People Services – What’s next? (2021)
For any event or registration enquiries, email: events@campbelltickell.com
Speakers
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Ceri Victory-RoweDirector, Campbell TickellCeri specialises in governance and regulation and her work with Campbell Tickell spans the social housing, charity, public and private sectors.
As well as providing extensive support and advice to individual organisations, Ceri carries out sector-wide assignments: for example, recently co-writing the NHF’s Code of Governance 2020, and supporting Welsh Government to design new regulatory standards for the Welsh social housing sector. Clients tell Ceri they welcome the clear-sightedness and supportive challenge she brings to her work with them.
Immediately prior to joining CT (initially as an associate consultant) she was a consultant with PwC, supporting clients with projects such as local government re-organisation, operating model transformation, contract management and process redesign. Before this Ceri held roles in housing associations, local authorities, the Housing Corporation, and a university. She has extensive experience as a non-executive director including having been previously Vice-Chair of a housing association, Chair of a small homelessness charity and a member of the Regulatory Board for Wales (which oversees the regulation of Welsh housing associations).
She holds an MA(Oxon) in English Language and Literature and an MSc in Housing Practice (with distinction) and is a Fellow of the Chartered Institute of Housing (FCIH).
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Ian WrightCEO, Disruptive Innovators NetworkIan is the Founder and CEO of the Disruptive Innovators Network, a forum he established in 2018 for leaders wanting to understand and respond to disruption threats and develop their corporate innovation capabilities. He has worked at senior executive level as a Deputy Chief Executive/Director for the last 20 years, most recently at HouseMark the UK social housing sectors data and business improvement organisation. His expertise lies in building cross sector business experience programmes and leaders’ networks. In his work he has developed close partnerships with the likes of Apple, Google, Microsoft, Amazon, John Lewis, IKEA, Telefonica, AO.com and Salesforce to name a few.
He led on the establishment of the social housing sectors first crowd funded start up accelerator, Evolve. An innovative programme involving 18 social housing providers which attracted over 80 submissions from start-ups across the world wanting to develop solutions for social housing.
He has a particular focus on business innovation, organisational culture, new technologies and the customer experience. He has extensive relationships with a range of businesses sectors and has built numerous leadership programmes to support existing CEOs and Exec teams as well as future leaders. He is currently retained by a number of the largest housing providers helping them build capacity and capability in the innovation space.
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Joanna Sedley-BurkeAssociate, Campbell TickellJoanna Sedley Burke has enjoyed a long and successful career in the fields of social housing, information technology and data management, both in executive and non-executive capacities in the public, private and charity sector. As a consultant, she successfully supports organisations to develop the right strategy, deploy the appropriate resources and operate under the correct governance. She is accomplished at building client relationships and collaborative commercial partnerships, and her career has allowed her to develop a broad range of business skills as well as sector knowledge.
With in-depth knowledge and experience in housing management and maintenance in both local authorities and Registered Social Landlords, Joanna’s experience covers a broad spectrum. This includes: managing housing needs registers, nominations & allocation, estate management, rent recovery and housing benefit, day to day maintenance services, void property repairs and cyclical, major repairs programmes and property development. -
Julia MixterExecutive Director – Business Services, AnchorJulia Mixter joined Anchor in May 2024 from Raven Housing Trust. As Director of Transformation at Raven, she led an award-winning multi-year business transformation programme to improve services to customers, drive value for money and reduce operational risk and waste.
With more than 20 years of experience in senior Human Resources roles, she was previously the Director of Human Resources at the Royal Automobile Club.
Julia has also served as the Director of People and Operations at The Children’s Trust, a medical charity, and as a Senior HRBP at Transport for London. In addition to her professional roles, she volunteers as a Trustee for the Royal School of Church Music.
She holds a degree in Psychology and a Postgraduate diploma in Strategic Human Resources Management, and is FCIPD qualified.
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Thomas LancefieldLead for Social Housing UK&I, Salesforce