Rents and service charge review

Case Study

Rents and service charge review

CT was commissioned to help resolve queries on the level of rents charged during the 1% rent reductions. 

The Brief

Campbell Tickell was initially commissioned by a substantial registered provider to help resolve queries by the Regulator on the Statistical Data Return and the level of rents charged during the 1% rent reductions. 

“The Board received assurance that the rent policies were fully compliant and were a sound basis for setting rents in the future.”

Team
Campbell Tickell

Our Approach

We worked on the following:

01

We met with the relevant staff, compared what they had done to the requirements of the Welfare Reform and Work Act, and confirmed that the rules had been misapplied to one group of tenancies. We then established which units it applied to and validated the calculation of the overcharged rent to tenants.

02

Finally, we provided assurance that the rent policies for all the tenancy types complied with the Rent Standard, making suggestions to remove ambiguity and make easier to follow. Results were reported to the Board at each key stage. 

The Results

The Board received assurance on:

The application of the rules for the 1% rent reduction

The amount of the overcharge to residents

That the rent setting policies were fully compliant with the Rent Standard

And met best practice and were a sound basis for setting rents in the future

Related

Key Contact

If you would like to discuss our work, please get in touch.

Helen Routledge

Director

0208 830 6777

Rents and service charge review

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