Effective governance requires quality conversations, often with external partners acting as a critical friend. Good governance means your organisation is well-structured, fulfils regulatory requirements, and has a sufficiently skilled Board. Great governance, however, is proactive and aspirational. It is about realising the overall vision and ensuring the Board drives demonstrable change and impact.
Developing a detailed understanding of good governance through writing codes and guidance, and working with regulators, we have helped many organisations improve their governance arrangements. Our support extends across policy reviews, strategy awayday facilitation, Board recruitment, evaluations and effectiveness reviews.
Having established a strong profile in supporting Boards and executive teams across different sectors, we bring currency of knowledge, professionalism and innovation to your challenges.
What our clients say
St Mungos had been through significant changes from 2015-2017: processes, people, policies, trustees. We’d even changed our branding – twice! But when asked the question ‘How has your culture changed?’ we were unable to provide an answer. Campbell Tickell worked with us on a short timeframe on a bespoke package, including questionnaires, focus groups and structured interviews. They involved managers, front line staff, commissioners and other key stakeholders to identify in a clear but meaningful way how much our culture had changed (24% on average). Most importantly CT left us with a tool to measure that change going forward, which we will use every two years. This work not only meant we could demonstrate the positive effects of our changes externally, including to regulators, but also brought together people internally as they realised how much the positive effects of their hard work had impacted on the St Mungo’s culture.
There is always something new to learn in relation to cyber security. This masterclass made the important link between governance and cyber security and provided a number of important practical steps to take both in terms of prevention and the experience of going through a cyber security breach. Essential for organisations who recognise that it is not just “if” but “when.”
This masterclass was packed full of great insights into how and where to start with cyber security governance; what works well and what doesn’t work so well; I came away buzzing with ideas. The calibre and experience of the presenters was top notch and it was especially powerful to hear a first-hand account of an incident, one that could’ve happened to any of us, and the lessons/new practices that arose out of it. Plenty of time was allowed for questions and reflections, which is essential with such a complex subject. I thoroughly recommend attending future CT events.
The session was extremely informative. Beyond training and awareness is practical, real-life scenarios and examples – of which there were plenty from experienced, knowledgeable individuals.
The interactive nature of being able to ask the panel members questions throughout was very informative as well. Highly recommend.
The announcement of our IDA timetable made us feel a little undercooked. CT responded really quickly, and Hilary Gardner came alongside with a robust well practised approach that helped us get our ducks in a row. Referencing best practice elsewhere in the sector, CT tested our documents, and our presentation and interview technique – all in the nicest possible way. We would use CT again for this – but hopefully not for another four years.
Both our Board and executive team were really impressed by the contribution of Stephen Bull at our recent Board strategy day. Stephen gave a really helpful overview of the National Housing Federation’s new code of governance and focused on the issues that were particularly relevant to us. He engaged well with all our Board members during both the formal and informal parts of the day and we’ve now got a clear action plan linked to this that we’ll be implementing over the next few months.
We were extremely pleased with the process and outcome of our CEO appraisal. It was very insightful! It has been an absolute pleasure working with Campbell Tickell Associate Consultant, Anne McLoughlin throughout, and feedback from colleagues, board and others mirrors this sentiment.
The recommendations of the appraisal have provided finance and governance members with a solid base to set new objectives with our CEO. It has certainly helped us in terms of reviewing and refreshing our internal appraisals for senior management.
Campbell Tickell supported us with a review of our Embedding Excellence action plan, concerning our governance arrangements. With excellent sector knowledge and an expert senior associate consultant, Kathryn Bull, they were also easy to deal with. CT were objective but fair, and certainly did not give Connexus an “easy ride” with their review. They provided us with a genuinely value added service and were excellent value for money. Additionally, they gave excellent assurance to the Board and precisely the service we asked for!
The masterclass was a really informative event. The speakers were knowledgeable and thought provoking and the workshop offered positive and practical options to improving approaches to governance and engagement.
I found the masterclass both instructive and thought provoking. I particularly enjoyed the interaction with other delegates during the break out session. The CT team set just the right tone and expertly led us through the key points about the new challenges for Board Effectiveness.
The CT People & Culture Masterclass was a really useful session. The speakers were varied and interesting and it was great to hear some of the thoughts and intentions behind the development of the new 2020 code. Each panellist provided different perspectives and there was opportunity to discuss different ideas about culture; how it is developed and of particular interest, thoughts and practical ideas of how it might be measured. I would definitely recommend attendance for both Board and Exec leads.
Fascinating and challenging discussion which will help us all consider how best to make time for authentic discussions around people and culture, at Board and senior manager level.
The CT Masterclasses are very useful, focused sessions on really relevant topics. Expert input from speakers and excellent discussion with peers.
If you want insight to the new NHF code expectations in bite size chunks, look no further than the CT masterclass sessions. A well organised, well attended and interactive session on People & Culture ensured attendees had the opportunity to join in an interesting and thought provoking discussion, and gave pointers for starting the ‘compliance’ conversation back in the organisation. Would recommend for Board Members, Executives and Company Secretaries a like.
I found the CT Risk and Assurance Masterclass really useful to get under the skin of the new Code of Governance and help me, as Company Secretary, to think through compliance and beyond. Hearing from other providers was valuable as was the question and answer session, both allowing me to reflect on what we currently do and how we could improve.
The Masterclass set out clearly the requirements from the new NHF Governance code and balanced with a reminder of what good risk control and assurance should look like for a Board. It was kept to a good pace and with knowledgeable and practical speakers.
A challenging and informative session with lots of practical advice and useful tips. Well worth the time spent attending and valuable for Board Members and Officers.
Our board is made up of highly experienced members; working with Campbell Tickell using the We. Scan psychometric test gave us an innovative way of looking at the talent we collectively possess. It gave us new insights into what drives our behaviours, and enabled a meaningful conversation on how we get the best from our diverse members. This board development work with Campbell Tickell has given us a strong platform to understand how we can work better as a team and how we will go from achieving good to great governance as a board.
The CT Masterclass on Board Effectiveness was excellent. Well organised and with good content, there was also really interesting and thought-provoking discussion between delegates. As the SID on Eastlight’s Board, which was formed following a recent merger, I found it particularly relevant.
Really pleased to have attended the Board Effectiveness Masterclass. Time well spent with governance professionals on our biggest challenges and how we can move forward with the aid of the new Code of Governance. Excellent presentations from Tabitha, Aman, Ceri and James and the opportunity to chat to colleagues in Stephen’s break-out session. Looking forward to the next three Masterclasses on Risk & Assurance, People & Culture, and Residents.
We are really pleased to bring you the new CT Brief – Issue 59: Governance! Read about: housing refugees, ESG, cyber security, stress-testing & more.May 10, 2022
The new Code of Conduct sets a high standard for the behaviour of those who work or serve in the housing association sector.May 3, 2022
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.March 28, 2022
We are really pleased to bring you the new CT Brief – Issue 58: Health, Care and Support! Read about: housing refugees, homelessness, digital care services, mental health & more.March 14, 2022