28 April- Social Housing Regulation: two years on – lessons and what comes next
Join Campbell Tickell and the Housing Diversity Network on 28 April 2026 for a free online seminar exploring the practical lessons emerging two years after the introduction of updated consumer regulation in England. Across all sessions, we will highlight how Equity, Diversity and Inclusion (EDI) strands shape social housing regulation, influence tenant outcomes, and inform providers’ strategic and operational responses.
Register for your free place
Speakers:
We’re delighted to be joined by:
- Kate Dodsworth, Chief of Regulatory Engagement, Regulator of Social Housing (RSH)
- Ceri Victory-Rowe, Director, Campbell Tickell
- Mushtaq Khan, Chief Executive, Housing Diversity Network (HDN)
- Pamela Newman, Founding Member and Vice Chair, G15 Resident Group and Executive Director of Customer Services, ARHAG Housing Association.
- Naomi Morris, Director of Strategy, Estate Regeneration & Regulatory Compliance, Birmingham City Council
- Amanda Newton, Chief Executive, Rochdale Boroughwide Housing
- Jon Slade, Director, Campbell Tickell
- Catherine Little, Director, Campbell Tickell
Overview:
Chaired by Campbell Tickell Director, Catherine Little, the morning will begin with Kate Dodsworth, Chief of Regulatory Engagement at the RSH, who will set out where the sector stands now, what the regulator has observed to date, and what to expect from the upcoming evaluation.
Following, Ceri Victory-Rowe, Director at Campbell Tickell on governance and consumer standards and what CT has observed from our work with providers. Mushtaq Khan, Chief Executive, Housing Diversity Network (HDN) will then outline their work on EDI and consumer standards.
Breakout Sessions
Choose from two focused discussions, chaired by Campbell Tickell with guest speakers:
Room 1: Regulatory Recovery
Practical lessons learned, real-world examples, and how EDI plays a role in strengthening recovery approaches.
Room 2: Future Gazing
A forward look at emerging issues: including rent convergence, STAIRs, and competence & conduct – alongside how EDI will influence the future landscape.
Who should join?
This free seminar is ideal for senior teams from any registered provider, including housing associations and local authorities.
Register for your free place
Find out more about how HDN can help you meet your EDI goals and ambitions:
- Mushtaq Khan: mushtaq@housingdiversitynetwork.co.uk
- Chloe Tilford: chloe@housingdiversitynetwork.co.uk
Find out how Campbell Tickell is assisting organisations with regulatory support:
Email one of our senior team leads:
- Catherine Little: catherine.little@campbelltickell.com
- Ceri Victory-Rowe: ceri.victory-rowe@campbelltickell.com
- Jon Slade: jon.slade@campbelltickell.com
Call our office: +44(0)20 8830 6777
Read about our social housing regulation consultancy support.
Resources:
- Consumer regulation self-assessment Our tool has been carefully designed to assist organisations in preparing for self-assessment against the social housing consumer standards.
- Judgement time for council landlords Just 40% of local authority housing services meet the regulator’s consumer standards. Jon Slade, Director at Campbell Tickell, explores where they should focus their efforts going forward.
- Beyond the Code: Cultivating a learning culture from complaints in social housing Campbell Tickell Consultant, Francesca Macey, reflects on the findings of the Housing Ombudsman’s latest annual report, arguing that true progress in social housing requires more than just compliance with the Complaints Handling Code.
Speakers
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Amanda NewtonChief Executive, Rochdale Boroughwide Housing -
Catherine LittleDirector, Campbell Tickell -
Ceri Victory-RoweDirector, Campbell TickellCeri specialises in governance and regulation and her work with Campbell Tickell spans the social housing, charity, public and private sectors.
As well as providing extensive support and advice to individual organisations, Ceri carries out sector-wide assignments: for example, recently co-writing the NHF’s Code of Governance 2020, and supporting Welsh Government to design new regulatory standards for the Welsh social housing sector. Clients tell Ceri they welcome the clear-sightedness and supportive challenge she brings to her work with them.
Immediately prior to joining CT (initially as an associate consultant) she was a consultant with PwC, supporting clients with projects such as local government re-organisation, operating model transformation, contract management and process redesign. Before this Ceri held roles in housing associations, local authorities, the Housing Corporation, and a university. She has extensive experience as a non-executive director including having been previously Vice-Chair of a housing association, Chair of a small homelessness charity and a member of the Regulatory Board for Wales (which oversees the regulation of Welsh housing associations).
She holds an MA(Oxon) in English Language and Literature and an MSc in Housing Practice (with distinction) and is a Fellow of the Chartered Institute of Housing (FCIH).
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Jon sladeDirector, Campbell Tickell -
Kate DodsworthChief of Regulatory Engagement, Regulator of Social Housing -
Mushtaq KhanChief Executive, Housing Diversity Network (HDN) -
Naomi MorrisDirector of Strategy, Estate Regeneration & Regulatory Compliance, Birmingham City Council -
Pamela NewmanFounding Member and Vice Chair, G15 Resident Group and Executive Director of Customer Services, ARHAG Housing Association.