With continuing financial constraints, local authorities are under pressure to generate new funding, streamline services, meet the challenges of demographic change, and digitise service delivery. Throughout a transformation programme, customer expectations must be managed while meeting statutory responsibilities and adapting to new agendas.
Campbell Tickell has worked with local authorities, arm’s length management bodies, council-owned companies and joint ventures across the UK on projects such as establishing development companies, feasibility studies, process re-engineering, and Housing Revenue Account business planning. Now is the time for innovative, creative and flexible approaches – which our local government breadth and expertise means we are well positioned to provide.
What our clients say:
Wokingham Borough Council engaged Campbell Tickell to assist in rent compliance and regulatory work. CT were great and helped us get the right result for Wokingham Borough Council and its tenants. I regard CT as a go-to organisation and would recommend them to other social landlords who have such issues.
I wanted to take this opportunity to express my thanks and appreciation to Niku Mawby and Campbell Tickell for the professional and effective review they carried out earlier this year. The review covered the Council’s governance and relationships with Cornovii Developments Ltd (Shropshire Council’s Local Housing Company). This resulted in an excellent report with helpful and practical recommendations to take forward; supported by a presentation to Members. It has given us confidence in our company structure, and insights into areas to consider further.
Bringing the housing service back into the Council, after a period of some 10 years where the service was delivered by the East Kent Housing ALMO, was always going to be a big job. With limited corporate memory of the responsibilities attached to being a social landlord, Campbell Tickell were the obvious choice to update senior Officers and elected Members of their respective responsibilities in hearing the tenant’s voice and what good governance looks like in the light of the Housing White Paper. The approach to the training was spot on and Members were fully engaged, receiving informed responses to great questions. I feel reassured that the Council is now far more aware of their responsibilities. I would use CT again.
It has been an absolute pleasure working with Campbell Tickell on developing a ‘Best in Class’ Housing Offer for Broadland and South Norfolk District Councils. CT engaged positively and entirely within the spirit of the brief.
The operating model CT created to help tackle homelessness and provide high quality temporary accommodation will shape the housing agenda and improve the lives of our most vulnerable clients in the area. We are really excited to proceed, hopefully with full support of both our councils, to implement this model.
One Housing was going through a period of change and transformation. At the start of the process we wanted to gain some good intelligence about our people – their values and their views of us. We worked with Campbell Tickell to carry out a CultureScan.
The work gave us vital insights into how the organisation really works – as opposed to how we thought it did. It highlighted real strengths for us to work with; for example that many staff valued and recognised our commitment to diversity and this was a key part of their work experience. But we also found challenges – our commitment to empowering front-line managers, for example, was not a reality to many, who felt decision making was slow. The scan gave us a better sense of our overall culture, and also identified the pockets where local cultures were different. Perhaps most importantly, it gave us a strong sense of what we need to do to create the vibrant, focused, fun culture that we aim for.
Extremely accessible team who provide a high support high challenge approach to their work. Extremely knowledgeable about their field of work inspiring confidence with their recommendations
I would like to thank Campbell Tickell for their help and support during the recruitment of a new Chief Executive. From the initial reply, to our tender invitation, it was clear that CT’s attention to detail; searching out our needs and the support to the senior members of the board to refine their thinking; made all the difference to the final outcome. The innovative approach employed to involve the full board has been commented on and the final agreement by them made the selection of the best candidate a relatively simple matter. The list of potential applicants was wide and varied and gave us the opportunity to test the market and line up a new CEO to fit our needs in the next stage of our development. It was gratifying to note that the panels of Trustees and CT’s own interviews brought out the same results. This gave the board a measure of confidence added to their own thoughts in the final analysis. The whole process was designed to involve as many of the board as wished to take part, with the final selection of the last 3 being attended by the full board. This gave the necessary buy-in by the board and was handled in an innovative way with presentations from the candidates. I would have no problem in recommending Campbell Tickell for recruitment or other work in our space, you seem to have a great and detailed understanding of the needs of our sector.
We secured development funding through the Life Chances Fund to develop three Social Impact Bonds. We commissioned Campbell Tickell to help conduct research and support the development of a business case for full applications to the Life Chances Fund. I found CT to be professional, knowledgeable and accommodating. Their support and work has resulted in us making two full applications to the Life Chances Fund. I would recommend CT. Liz and Shaun were brilliant.
We commissioned Campbell Tickell to advise and support the development of our current ambitious and forward-looking Housing Strategy, ‘Building Together for a Strong Future’. We found that the team had a range of expertise and skills sets which were used to good effect over the course of the project. Our experience of Campbell Tickell was that they worked well in conjunction with council officers as part of a rounded and interactive project team. With support and advice from Campbell Tickell we now have an adopted Housing Strategy that reflects the council’s ambitions for the future.
In preparation for the introduction of the Homelessness Reduction Act and our Early Adopter Homelessness Prevention Trailblazer pilot (funded by the CLG), we commissioned Campbell Tickell to undertake a review of our homeless hostels for single people and temporary accommodation for homeless families, with a view to make best use of limited resources. Liz Zacharias and Karen Patten conducted the review sensitively and professionally and gave us well thought-out options for improving the pathway for homeless people in Southwark. They listened to us and understood the range of stakeholder requirements. They delivered a first class report and platform for going forward.
The Listening Test, developed by Campbell Tickell and TAROE Trust, helps housing organisations listen effectively to their tenants and adjust their approach to resident engagement accordingly. Find out more.September 14, 2021
We are pleased to bring you the brand new CT Brief – Issue 55! Read about: diversity & recruitment, CEO wellbeing, resident engagement, football governance and more.August 11, 2021
As we emerge from COVID-19 lockdowns, many households across the island of Ireland are in a fragile situation as pre-pandemic issues return. Paddy Gray, Professor of Housing, reflects on some of the most pressing housing issues on both sides of the border.July 29, 2021
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.July 20, 2021