We commissioned Campbell Tickell to undertake a review of our homeless hostels for single people and temporary accommodation for homeless families, with a view to make best use of limited resources. Liz Zacharias and Karen Patten conducted the review sensitively and professionally and gave us well thought-out options for improving the pathway for homeless people in Southwark. They listened to us and understood the range of stakeholder requirements. They delivered a first class report and platform for going forward.