Innovation and Improvement
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Local elections 2023 – what have we learned?
- May 23, 2023
- Posted by: Zina Smith
- Category: CT Blog
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Greg Campbell assesses the impact of the May 2023 local elections, held in 230 councils in England, and draws out key lessons and questions.
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Tackling the recruitment and retention crisis in adult social care
- May 18, 2023
- Posted by: R
- Categories: CT News, Reports
The release of a ground-breaking research report by Surrey Care Association and Campbell Tickell, highlights the need for improved pay and proper career pathways.
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Specialist support for local authority housing services
- May 9, 2023
- Posted by: Zina Smith
- Category: CT News
Did you know that Campbell Tickell has been working in Ireland for over 10 years, and across the UK for over 20 years? Find out how we are supporting local authority housing services in Ireland.
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Can better data deliver smarter asset management?
- April 26, 2023
- Posted by: R
- Categories: Consultancy, CT Blog
A roundtable organised by Campbell Tickell and Plentific, brought a group of key leaders in the housing sector together to discuss the challenging landscape of asset management and their responses to it.
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Preparing for proactive consumer regulation
- April 24, 2023
- Posted by: R
- Category: CT News
Social housing regulation is changing. Campbell Tickell can help you to prepare and approach the introduction of proactive consumer regulation and inspection with confidence. We offer tailored support, based on building a rapid understanding of your needs and how our offer can add real value.
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CT Brief – Issue 65 – Health, Care & Support
- March 31, 2023
- Posted by: R
- Categories: CT Blog, CT Brief
Welcome to our health, care and support special issue – CT Brief 65. Articles on supported housing, technology, governance, and more!
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CT Brief – Issue 64 – Governance & Finance
- February 23, 2023
- Posted by: R
- Categories: CT Blog, CT Brief
Welcome to our governance and finance special issue – CT Brief 64. Articles on governance, finance, ESG, mergers, residents, and more!
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Housing CEO WhatsApp summary – December 2022 – January 2023
- February 20, 2023
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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19 January – RCN- Has lockdown made housing design more resilient to future global shocks?
- January 10, 2023
- Posted by: R
- Categories:
CT Director, Ceri Victory-Rowe will be speaking at the event.
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Supporting the Housing First Pilots
- January 5, 2023
- Posted by: R
- Categories:
Campbell Tickell was commissioned by two of the three national pilots to carry out local evaluations to see what lessons could be learned and applied to the pilots. We carried out the local evaluations for the West Midlands Combined Authority (WMCA) and the Liverpool City Region Combined Authority (LCRCA).
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Housing CEO WhatsApp summary – October – November
- December 20, 2022
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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Guest blog: Getting the basics right
- December 16, 2022
- Posted by: R
- Category: CT Blog
In this guest blog, Ian McDermott, CEO of Peabody, discusses how the Better Social Housing Review has created an opportunity for housing providers to reset. In doing so, social landlords now need to recognise areas for improvement and actively move towards the ultimate goal of rebuilding relationships with its customers.
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CT Brief – Issue 63
- December 12, 2022
- Posted by: R
- Categories: CT Blog, CT Brief
We are really pleased to bring you the new CT Brief -Issue 63. The wide range of topics covered in this issue include organisational resilience, leadership, employment and staffing challenges, community, charities, health and homelessness, governance, and more!
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Health outreach services for homeless people
- November 7, 2022
- Posted by: R
- Categories:
Campbell Tickell was commissioned by the North East London Integrated Care Board (covering the 7 boroughs of the City of London, Hackney, Tower Hamlets, Newham, Waltham Forest, Redbridge, Barking and Dagenham and Havering) to map health outreach services for homeless people and make recommendations for the future specification of outreach health services.
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Podcast – Episode 4 – Sustainability and Net Zero: Turning targets into actions
- October 27, 2022
- Posted by: R
- Categories: CT Blog, CT Brief, Podcast
In this episode, CT Director Jon Slade talks to Adam Broadway, Associate Consultant at Campbell Tickell, and Samantha Granger, Head of Environmental Sustainability at Thirteen Group. Together they discuss the Retrofit London Action Plan, resident engagement when retrofitting housing stock and achieving net zero by 2050.
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CT Brief 62 – Ireland special
- October 17, 2022
- Posted by: R
- Categories: CT Blog, CT Brief
We are really pleased to bring you the new CT Brief 62 – Ireland special. Articles including regulation, cost rental, homelessness, culture, and more!
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Housing CEO WhatsApp summary – August – September
- October 11, 2022
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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Interview with Lara Oyedele
- September 23, 2022
- Posted by: Sonia Black
- Category: CT Blog
Lara Oyedele is currently vice president of the Chartered Institute of Housing, and will become its president in October 2022.
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South Yorkshire Integrated Care System: The Market Position Statement
- September 20, 2022
- Posted by: R
- Category: Reports
Campbell Tickell worked with South Yorkshire Integrated Care System (ICS) to construct this Market Position Statement which is focused on housing for people with learning disabilities and/or autism.
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CT Brief – Issue 61
- September 8, 2022
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
We are really pleased to bring you the new CT Brief – Issue 61. Articles on: diversity, decarbonisation, housing, recruitment, wellbeing & more!
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Housing CEO WhatsApp group digest summary – 1 August
- September 1, 2022
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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Campbell Tickell announces five new hires
- August 23, 2022
- Posted by: R
- Categories: Consultancy, CT News
September is starting with a bang for Campbell Tickell! We are please to announce five new hires who have joined CT to strengthen our team in a number of business streams.
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Housing Agency Ireland: Improving the Management of Empty Properties
- July 20, 2022
- Posted by: R
- Category: Reports
Campbell Tickell worked closely with The Housing Agency Ireland to produce this report exploring the factors which impact efficient management of empty social housing properties.
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Housing CEO WhatsApp group digest summary – 30 June 2022
- June 30, 2022
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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CT Brief – Issue 60 – Local Government
- June 21, 2022
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
We are really pleased to bring you the new CT Brief – Issue 60: Local Government. Read about: complaints handling, job-sharing, decarbonisation & much more!
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Video: CT-Social Webinar: Can ESG investment really help address the housing crisis?
- May 26, 2022
- Posted by: R
- Category: Videos
In this webinar, we discuss our joint report: New operating models.
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Housing CEO WhatsApp group digest summary – 13 May 2022
- May 13, 2022
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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CT Brief – Issue 59 – Governance
- May 10, 2022
- Posted by: Sonia Black
- Categories: All News, Business continuity, CT Blog, CT Brief
We are really pleased to bring you the new CT Brief – Issue 59: Governance! Read about: housing refugees, ESG, cyber security, stress-testing & more.
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Retrofit London Implementation Plan
- May 1, 2022
- Posted by: R
- Category: Reports
On behalf of London Councils, LB Enfield commissioned Campbell Tickell to produce a Retrofit London Implementation Plan (RLIP). The RLIP covers the period 2022 – 2025, laying the groundwork for achieving the key objective: all homes to be an average of EPC B (or equivalent) by 2030.
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Adam Broadway
- April 1, 2022
- Posted by: R
- Categories:
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Housing CEO WhatsApp group digest summary – 22 March 2022
- March 28, 2022
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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CT Brief – Issue 58 – Health, Care and Support
- March 14, 2022
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
We are really pleased to bring you the new CT Brief – Issue 58: Health, Care and Support! Read about: housing refugees, homelessness, digital care services, mental health & more.
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Independent perception survey summary
- March 14, 2022
- Posted by: Zina Smith
- Categories: Business continuity, CT News
In late 2021, we commissioned our second external perception survey to test what people honestly think of Campbell Tickell. Find out more.
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What do CT’s clients think of us?
- March 10, 2022
- Posted by: R
- Categories: Business continuity, CT Blog
Here, CT Partner, Greg Campbell reflects on the results from our recent independent stakeholder survey, carried out by Creative Bridge.
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Video: CT Webinar: 1000 miles to carbon neutral: First steps on the journey
- February 22, 2022
- Posted by: R
- Category: Videos
In this webinar, we discuss our joint report: New operating models.
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Video: CT-DIN Webinar: New and emerging operating models for 2022 and beyond!
- February 16, 2022
- Posted by: R
- Category: Videos
In this webinar, we discuss our joint report: New operating models.
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Housing CEO WhatsApp group digest summary – 1st Feb 2022
- February 3, 2022
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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Campbell Tickell & Disruptive Innovators Network: New Operating Models
- February 1, 2022
- Posted by: R
- Categories: Business continuity, CT News, Reports
Thought leaders and experts offer their insights into how operating models are evolving as we move into a new phase of the Covid-19 pandemic.
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Leadership and being authentic
- January 19, 2022
- Posted by: R
- Category: CT Blog
Tracey McEachran, Campbell Tickell Associate & Chair of the London Board of Women In Social Housing, interviews Sandra Skeete, CEO of Octavia, on being an authentic leader.
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CT Brief – Issue 57
- December 15, 2021
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
Season’s Greetings and welcome to our final edition for 2021 – CT Brief – Issue 57! Read about: decarbonisation, board leadership, tenant finance, football regulation and more.
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The service charge dilemma
- December 9, 2021
- Posted by: R
- Category: CT Blog
Jon Slade, Director at Campbell Tickell, sets out the common issues with service charges and what organisations can do to improve them.
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Housing CEO WhatsApp group digest summary – 3 Dec 2021
- December 3, 2021
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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Cyber risk: The metaverse and its monsters
- December 3, 2021
- Posted by: R
- Categories: Business continuity, CT Blog
With the increased risk of cyber-attacks, James Tickell, Partner at Campbell Tickell, details the importance of governance and being prepared.
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Carole Oliver
- November 29, 2021
- Posted by: R
- Categories:
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Decarbonisation and Net Zero: Challenges for the UK housing sector
- October 26, 2021
- Posted by: R
- Category: CT Blog
In this blog, Robert Kingsmill, Partner at RESAM and Jon Slade, Director at Campbell Tickell answer questions from our recent decarbonisation webinar.
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Prospect housing report: A shared vision for better homes
- October 21, 2021
- Posted by: Zina Smith
- Category: Reports
New report by Prospect Housing: Safe Succesful Sustainable – A shared vision for better homes, support and opportunities. An evidence-based account from a housing provider that chose to close.
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Podcast – Episode 2: Let’s talk about wellbeing in leadership roles
- October 20, 2021
- Posted by: R
- Categories: CT Blog, CT Brief, Podcast
In this episode, Gera Patel, Partner and Tracey McEachran, Associate Consultant, at Campbell Tickell, reflect on what they have observed in the past year around wellbeing and performance in leadership roles.
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Housing CEO WhatsApp group digest summary – 12 Oct 2021
- October 12, 2021
- Posted by: Zina Smith
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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CT Brief 56 – Ireland edition
- October 11, 2021
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
We are pleased to bring you the brand new CT Brief 56 – Ireland edition! Read about: Housing regulation, challenges for NI & ROI, homelessness, choice-based lettings & more.
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CT Brief wins ‘Best Publication’ at the CIPR Midlands PRide Awards 2021!
- October 7, 2021
- Posted by: R
- Categories: CT Brief, CT News
We are pleased to announce that the CT Brief, designed by See Media, just won ‘Best Publication’ at the CIPR Midlands Pride Awards 2021!
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Video: CT Webinar – Decarbonation: What Net Zero really means for your organisation
- September 24, 2021
- Posted by: R
- Category: Videos
Find out what our panel of experts think the challenge of Net Zero ultimately means for organisations, and the people who manage them.
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Effective resident engagement: Introducing The Listening Test!
- September 14, 2021
- Posted by: R
- Categories: Consultancy, CT News
The Listening Test, developed by Campbell Tickell and TAROE Trust, helps housing organisations listen effectively to their tenants and adjust their approach to resident engagement accordingly. Find out more.
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CT Brief – Issue 55
- August 11, 2021
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
We are pleased to bring you the brand new CT Brief – Issue 55! Read about: diversity & recruitment, CEO wellbeing, resident engagement, football governance and more.
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Housing CEO WhatsApp group digest summary – 19 July 2021
- July 20, 2021
- Posted by: Zina Smith
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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Beyond the event horizon, towards 2070
- July 14, 2021
- Posted by: Zina Smith
- Categories: Business continuity, CT Blog
In this article, Campbell Tickell Partner, James Tickell suggests five themes to consider as we think about the future in 2070. This article is based on remarks by James Tickell to the CHC Culture and Organisational Development Conference of 2021.
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Campbell Tickell appoints new director
- June 28, 2021
- Posted by: R
- Categories: Consultancy, CT News
Campbell Tickell is pleased to announce that Ceri Victory-Rowe has been promoted to Director.
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Video: CT-DIN Webinar: Future of People Services – what’s next?
- June 25, 2021
- Posted by: R
- Category: Videos
In this webinar, we discuss our joint report: The Future of People Services – what’s next?
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CT Brief – Issue 54: Diversity & Inclusion edition
- June 22, 2021
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
We are pleased to bring you the brand new CT Brief – Issue 54! Read about: racism in sport, shaping mindsets, diversity policies, board diversity, charity governance, work culture & more.
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Campbell Tickell & Disruptive Innovators Network: The Future of People Services – What’s Next?
- June 3, 2021
- Posted by: Zina Smith
- Categories: Business continuity, CT News, Recruitment, Reports
Thought leaders and experts in the HR and people arenas offer their insights into what the new landscape may mean for organisations, their leaders and their employees.
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Working and living beyond the pandemic
- May 17, 2021
- Posted by: R
- Categories: Business continuity, CT Blog
The pandemic has forced us to rethink and change how we do things. Here, CT Partner Greg Campbell, discusses why the life we knew 15 months ago will not be the life we return to now.
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Campbell Tickell launches online services and training offers
- April 27, 2021
- Posted by: R
- Categories: Business continuity, CT News, Working from home
We’ve launched our new online services and training directory, which outlines the wide range of online workshops, seminars and masterclasses that can be delivered by our experienced consultancy team.
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Campbell Tickell strengthens in-house team
- April 1, 2021
- Posted by: R
- Categories: Consultancy, CT News
Campbell Tickell is pleased to confirm that we are bringing in two long-standing associate consultants, Helen Routledge and Alistair Sharpe-Neal, into our in-house team, as well as promoting Senior Consultant Liz Zacharias to Director.
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In search of 2020’s silver linings
- March 31, 2021
- Posted by: Zina Smith
- Categories: Business continuity, CT Blog
The silver linings from the pandemic’s storm clouds can come if we seize the moment to reimagine how things could be for the housing sector.
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CT Brief – Issue 53: Care & Support edition
- February 16, 2021
- Posted by: R
- Categories: All News, Business continuity, CT Blog, CT Brief
We are pleased to bring you the brand new CT Brief – Issue 53! Read about: youth homelessness, Specialised Supported Housing, building safety & more.
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Leslie Channon
- February 12, 2021
- Posted by: R
- Categories:
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Northern Ireland Housing Executive: Strategic Review of Temporary Accommodation
- February 9, 2021
- Posted by: R
- Categories: Consultancy, CT News, Reports
The Northern Ireland Housing Executive (NIHE) commissioned Campbell Tickell to undertake a Strategic Review of Housing Executive’s Temporary Accommodation portfolio. Find out more.
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Irish Refugee Council: Implementing Alternatives to Direct Provision report
- January 29, 2021
- Posted by: R
- Categories: Consultancy, CT News, Reports
The Irish Refugee Council commissioned Campbell Tickell to produce The ‘Implementing Alternatives to Direct Provision’ report. Find out more.
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Housing CEO WhatsApp group digest update
- January 20, 2021
- Posted by: R
- Category: CT News
The updated digest of key topics discussed in Campbell Tickell’s CEO WhatsApp group is available to read. The group comprises of chief executives from housing associations and ALMOs across the UK and Republic of Ireland.
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CT Brief – Issue 52
- November 30, 2020
- Posted by: R
- Categories: All News, Business continuity, CT Brief
We are pleased to bring you the brand new CT Brief – Issue 52! Read about: sports governance and strategy; financial planning and stress-testing; getting your service charges right & more!
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CT Brief 51 – Ireland edition
- November 18, 2020
- Posted by: R
- Categories: All News, Business continuity, CT Brief
We are pleased to bring you the brand new CT Brief 51 – Ireland edition! Read about: regulation, approaches to building new homes, mental health, finance & more!
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Video: CT20: Unpacking the future
- November 4, 2020
- Posted by: R
- Categories: Business continuity, Videos
Last year we hosted our ‘CT20’ future-gazing event. A lot has happened since then. so we went back to speakers at that event, to invite them to tell us how they see aspects of our future now. Here is what some of them had to say.
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Online services & training
- October 22, 2020
- Posted by: Zina Smith
- Categories:
Effective governance requires quality conversations, often with external partners acting as a critical friend. Good governance means your organisation is well-structured, fulfils regulatory requirements, and has a sufficiently skilled Board. Great governance, however, is proactive and aspirational. It is about realising the overall vision and ensuring the Board drives demonstrable change and impact.
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CT Brief – Issue 50
- September 8, 2020
- Posted by: R
- Categories: All News, Business continuity, CT Brief
We are pleased to bring you the brand new CT Brief – 50th edition! Read about: Black Lives Matter, diversity, the retail sector and urban housing, homelessness, rents & more!
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Gera Patel
- August 27, 2020
- Posted by: Zina Smith
- Categories:
Gera has worked in the social housing sector for more than 19 years and joined Campbell Tickell as a Senior Consultant in 2008.
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Technological disruption: are we prepared?
- August 14, 2020
- Posted by: R
- Categories: Business continuity, CT Blog
For various reasons, the likelihood of significant technological disruption is inescapable for society and businesses. Like the current pandemic, this will not be an unpredictable bolt from the blue. But, Campbell Tickell Partner, James Tickell asks, how ready are social landlords?
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Tackling Northern Ireland’s homelessness under COVID-19
- July 31, 2020
- Posted by: R
- Category: CT News
Read the latest news release on key findings from an innovative task group of homelessness agencies across Northern Ireland set up to tackle the challenges of COVID-19.
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No going back: Tackling Northern Ireland’s homelessness under COVID-19
- July 30, 2020
- Posted by: R
- Categories: Business continuity, COVID-19, CT Blog
Nicola McCrudden, Homeless Sector COVID-19 Liaison Manager reflects on how the crisis was handled and what is next for the sector.
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Data integrity: the Philosopher’s Stone
- July 23, 2020
- Posted by: R
- Categories: Consultancy, CT Blog
James Tickell, Partner at Campbell Tickell, discusses how having good data integrity can be a base for transformation within an organisation.
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CT Webinar: Reimagining, recovery and resilience in social care
- July 17, 2020
- Posted by: R
- Category: Videos
In this latest CT Webinar, our expert panel discuss the current state and future of social care, post-Covid-19.
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Tracey McEachran
- July 10, 2020
- Posted by: R
- Categories:
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CT Brief – Issue 49
- July 9, 2020
- Posted by: R
- Categories: All News, Business continuity, CT Brief
We are pleased to bring you the brand new CT Brief – Issue 49! Read about: Black Lives Matter, collaboration, regeneration, Harry’s Pledge, scrutiny, social care, homelessness & more!
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Video: CT Manifesto – Recovery
- June 29, 2020
- Posted by: R
- Category: Videos
Our new manifesto is based on three strategic pillars: Reimagining, Resilience and Recovery. CT Partner, James Tickell explores what recovery means. Watch now!
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NIFHA-CT webinar: What does the future look like for housing associations?
- June 22, 2020
- Posted by: R
- Category: Videos
In this joint webinar with Northern Ireland Federation of Housing Associations (NIFHA), CT Partner, Greg Campbell and Senior Associate Consultant, Nicola McCrudden, discuss what the future may look like for housing and homelessness in a post-pandemic world.
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Video: Qrious webinar – 10 practical steps to accelerate your digital plans.
- June 18, 2020
- Posted by: Zina Smith
- Categories: CT News, Videos
Qrious Director of Strategy and Innovation, James and Campbell Tickell Director, Jon, share their 10 practical steps to accelerate digital transformation plans.
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Remembering Grenfell: lessons in balancing risk and honesty
- June 14, 2020
- Posted by: Zina Smith
- Category: CT Blog
The anniversary of the Grenfell fire can be a reminder to each of us to take a personal inventory about how we balance honesty and risk in our working lives.
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Video: CT Manifesto – Resilience
- June 10, 2020
- Posted by: R
- Category: Videos
Our new manifesto is based on three strategic pillars: Reimagining, Resilience and Recovery. CT Partner, Greg Campbell explores what resilience means. Watch now!
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Video: CT Manifesto – Reimagining
- June 3, 2020
- Posted by: Zina Smith
- Category: Videos
CT Partner, Radojka Miljevic explores what reimagining means and also introduces a model that can help with this change process called IDEA. Watch now!
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CT Online Masterclasses: Remote working series
- June 1, 2020
- Posted by: Zina Smith
- Category: CT News
These sessions aim to offer insight into how to lead, manage and train colleagues remotely during the current pandemic and beyond.
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Should housing associations use the furlough scheme?
- May 18, 2020
- Posted by: R
- Categories: Business continuity, CT Blog
James Tickell, Partner at Campbell Tickell, discusses the furlough dilemma in a recent article for Social Housing Magazine.
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Reimagining the future: Through the looking glass
- May 6, 2020
- Posted by: R
- Categories: Consultancy, CT Blog
Jon Slade, Director at Campbell Tickell, details how our new Reimagination Workshop can fuel transformation within your organisation especially during the current pandemic.
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Launching the CT Manifesto
- May 4, 2020
- Posted by: Zina Smith
- Categories: Business continuity, CT News
We believe there are three strategic pillars which should be shaping an ‘upstream’ response to the challenges and opportunities for organisations in this interstitial space. We call them the three Rs and they are: Reimagining, Resilience and Recovery.
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Will UK housing ever be the same after COVID-19?
- April 15, 2020
- Posted by: R
- Categories: Business continuity, CT Blog
Greg Campbell, Partner at Campbell Tickell, shares his reflections on what the UK housing landscape will look like after COVID-19.
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Lessons from history: This too will pass
- April 14, 2020
- Posted by: R
- Categories: Business continuity, CT Blog
James Tickell, Partner at Campbell Tickell sets out how we should all be planning for the future, in this introduction to CT’s new Scenario Planning tool.
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CT Brief – Issue 48: Customer edition
- April 6, 2020
- Posted by: R
- Categories: All News, CT Brief
We are pleased to bring you the new CT Brief 48: Customer edition. Read about: COVID-19, remote working, customer service, behavioural insights, handling complaints and more.
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Coronavirus: The day after tomorrow
- April 3, 2020
- Posted by: R
- Categories: Business continuity, CT Blog
Greg Campbell, Partner at Campbell Tickell, discusses facing our new reality in order to build long-term organisational resilience post-coronavirus.
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Reviewing and revising membership fees
- March 12, 2020
- Posted by: R
- Categories:
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International Women’s Day 2020: Advice to my younger self
- March 6, 2020
- Posted by: R
- Category: CT Blog
For International Women’s Day this year, we want to initiate a dialogue whereby we celebrate women’s achievements while supporting and inspiring other women who are forging their own careers.
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Customer journeys – the value of relationships
- March 5, 2020
- Posted by: R
- Category: CT Blog
Alistair Sharpe-Neal, Senior Associate Consultant at Campbell Tickell, discusses the importance of concentrating on the customer journey to create value in an organisation.
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Getting your culture right
- March 4, 2020
- Posted by: R
- Category: CT Blog
Greg Campbell, Partner at Campbell Tickell, outlines the important questions boards need to ask to help ensure the culture of their organisations is right.
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Automation and the fight for a human future
- February 19, 2020
- Posted by: R
- Category: CT Blog
James Tickell, Partner at Campbell Tickell, discusses whether a fully automated housing system is possible by 2030.