Case Study
CultureScan: An assessment of B3Living’s culture
Campbell Tickell was commissioned by B3Living to carry out a CultureScan to assess the organisation’s overall culture.
The Brief
The CultureScan aimed to provide an independent perspective following the organisation’s own internal evaluation of its current and aspired culture.
Our Approach
We worked on the following:
01
To assess the culture at B3Living we used our internally developed CultureScan© tool.
02
To obtain views across the whole organisation, we conducted a tailored and anonymised survey. The B3Living offered their colleagues a donation to charity for every completed survey resulting in a high response rate.
03
The survey identified a number of clear themes, therefore, to garner more detailed viewpoints around the themes, we carried out a number of focus groups with B3Living staff.
03
We then provided the organisation with a detailed report on the findings.
The Results
The report we produced provided B3Living with the insights into the culture across different teams and levels within the organisation. They were also able to benchmark themselves against sector peers.
When the organisation discussed the results with colleagues, they identified key areas that staff wanted them to act on. These included building cross-organisational collaboration and providing an opportunity for better understanding of the many different roles within the organisation.
To address this, the organisation developed 'One B3'— an initiative designed to strengthen staff connectivity. Activities include team talks, celebrating cross-organisational achievements, and 'Coffee Roulette,' where colleagues from different teams are paired up and treated to coffee, with no brief other than to get to know each other better.
Other changes the organisation has made as a result of the organisational audit includes, closer working between executive and leadership teams, and a more co-ordinated messaging system across the business to ensure consistency.
B3Living is using the feedback to improve their performance management framework and have fed the outcomes into their leadership and management training. They have also been able to give the Board assurance on the culture at B3Living and engage them in the work in this area.
Related
Key Contact
If you would like to discuss our work, please get in touch.
James Tickell
Partner
