People & Culture

Our HR work supports clients with their people infrastructures, including policy, restructure, staff development, and appraisal, as well as investigation and disciplinary/grievance work. Our organisational development work incorporates support in areas such as embedding values, establishing or changing culture (see the CultureScan below), as well as focusing on people behaviour and impact.

Campbell Tickell has an enviable reputation as a key partner in delivering organisational objectives. Our HR and OD work takes a rounded view and is rooted in broader expertise in our wider consultancy fields, such as leadership recruitment; strategic planning; governance; regulation; performance management; people development and engagement; workforce planning; and transformational change.

Ultimately, our goal is to assist in creation of smart, resilient, and outward-looking organisations, enabling individuals and teams to exceed their customers’ expectations.

Why culture matters now

In a sector under pressure, from financial constraints and regulatory scrutiny to the need for greater customer focus, organisational culture is more important than ever. Culture affects everything: recruitment and retention, decision-making, innovation, collaboration, and value for money. Yet, for many organisations, culture remains hard to pin down and even harder to influence effectively.

The CultureScan© is a proven, diagnostic tool designed to help organisations, particularly registered providers of social housing gain a clear, objective, and actionable view of their culture. Now in its sixth year of operation and informed by a robust and growing data set from across the sector, the CultureScan offers clients a tangible way to understand their unique cultural DNA and take purposeful steps toward a more effective, inclusive, and high-performing workplace.

What the CultureScan does

The CultureScan holds up a mirror to your organisation. It translates complex cultural dynamics into clear language and actionable insights. Unlike generic engagement or satisfaction surveys, it uncovers the underlying drivers of your culture, the patterns of belief, communication, and leadership that influence how your organisation really works.

How It Works

The CultureScan process is tailored to your context. It typically includes:

1. Pre-Scan session – to agree objectives and tailor the focus
2. Online survey – for all staff, board and volunteers
3. Focus groups or interviews – to bring depth and clarity to the findings
4. Comparative analysis – mapping your culture against peers and aspirations

Colleague reward is often a barometer of organisational culture. Does your pay and reward thinking and structures align to what you are saying about being a modern, values driven and responsive organisation?

In this environment the employee value proposition has become so much more important. Organisations face challenges with recruitment and retention and need to build a culture where staff know how they make a difference and feel valued and recognised. Yet the pressure on financial margins means these rewards need to be carefully considered decisions.

At CT, we advise on:

• Pay and reward structures
• Design and delivery of tailored job evaluation schemes
• Dismantling inherited schemes that no longer add value
• Pay and rewards benchmarking, advising through tried and tested robust methodology
• Developing responsive employee value propositions
• Research and intelligence on reward exemplars
• Advice on all aspects of performance related pay
• Equal pay to ensure protection from in-built bias
• Staff and trade union consultation.

Campbell Tickell supports leadership teams, remuneration committees and Boards to make confident decisions in the context of governance accountability. Indeed, we understand that the sensitive issue of executive reward typically garners reputational attention. By developing rounded and robust pay and reward policies, organisations can feel confident that their decisions are rooted in business needs, and all-important principles of equality, parity, and transparency.