Online training directory

Getting your service charges right

This session has two parts. Firstly the specification, procurement, delivery and management of a range of services. Secondly the provision and aggregation of costs which then enable the calculation of accurate bills. Service charges are a spiders web that touches many parts of a housing business. From attending, you will understand what a well structured approach looks like and to explore how to improve your areas of challenge.

 How to get your rents right

There’s no way around the fact that rent setting is complicated. How is your organisation assured that all properties are on the database and that each rent is correct?

This workshop addresses the importance of data integrity, systemic integrity and methods to gain assurance.

Digital transformation

The housing sector has been a slow adopter of digital customer journeys but interest is at an all time high.

This workshop considers how a housing organisation can start to make inroads and, mirroring experience of service delivery during the pandemic, get key customer journeys up and running quickly.

Building Safety

Building safety faces the biggest upheaval in the history of social housing.

This workshop will explore both the upcoming changes and your organisation’s state of readiness.

How to get your procurement right

You are planning procurement for goods, works or services. How can you make sure you take all of the critical factors into account, including: what you seek to achieve and how to get your specification right; budgeting realistically and ensuring value for money; building in innovation and how to attract the best from the market;  and how to manage the contract effectively once it is in place.

This session will help you answer these questions.

Resident Engagement

The way that commercial organisations engage with and understand the needs of their customers has changed fundamentally since the arrival of the internet. Methods in the housing sector remain rooted in the ways that things have always been done. COVID-19 has proven the ability of housing organisations’ to take service delivery online at speed.

What does a modern take on resident engagement look like? How can you widen your pool of engaged customers? How can you marshal and analyse data better to understand your customers?

This workshop will explore questions such as: why it’s important to engage with customers; how to maximise different forms of engagement – including remote and in-person arrangements; and how to move beyond engagement to support active involvement.

Building an effective risk management framework

The profile of risk management in our sector has never been higher. This session will cover:

1. The role of full Board in managing your risks
2. Why risk can not reside solely with your Risk and Audit Committee
3. Key questions non-technical board members need to ask
4. The characteristics of a structured approach to assurance
5. How to spot if your approach may be masking unmitigated risks

Using stress testing to build resilience

In this session we will draw on our expertise and learning from reviewing over 90+ stress tests, highlighting best practice, traps to avoid and covering:

1. Bringing the ‘what-if’ analysis alive and keeping it relevant;
2. Fully engaging Boards with early involvement and clarity of reporting;
3. Linking to performance reporting, golden rules, risk registers and asset & liability registers;
4.  Moving beyond the wizardry of financial modelling to build collaborative mitigation plans and practical triggers;
5.  Making best use of Brixx;
6.  Good (and not-so-good) use of the Bank of England stress test; and
7.  Keeping ahead of rising regulatory expectations.

Getting your service charges right

This session has two parts. Firstly the specification, procurement, delivery and management of a range of services. Secondly the provision and aggregation of costs which then enable the calculation of accurate bills. Service charges are s spiders web that touches many parts of a housing business. From attending, you will understand what a well structured approach looks like and to explore how to improve your areas of challenge.

How to get your rents right

There’s no way around the fact that rent setting is complicated. How is your organisation assured that all properties are on the database and that each rent is correct?

This workshop addresses the importance of data integrity, systemic integrity and methods to gain assurance.

How to get your procurement right

You are planning procurement for goods, works or services. How can you make sure you take all of the critical factors into account, including: what you seek to achieve and how to get your specification right; budgeting realistically and ensuring value for money; building in innovation and how to attract the best from the market;  and how to manage the contract effectively once it is in place.

This session will help you answer these questions.

More workshops…

We can also offer the following:

1. Developing effective audit committees
2. Top tips for risk maps and controls

Contact us: info@campbelltickell.com or call: +44(0)20 8830 6777 to find out more.

Chairing meetings online

One thing is clear – online meetings are not just the same as gathering round a table. They have a different rhythm, new disciplines and different outcomes. The art of chairing online demands new techniques and skills, while participants have to develop new behaviours.

Governance during and after the pandemic has changed.  New Board cultures and behaviours will emerge, and there is an opportunity to shape those positively. By working together, and sharing our experiences, we can Zoom into that future with confidence.

Understanding the National Housing Federation Code 2020 (England)

The new 2020 NHF Code is substantially different to previous versions and is intended to set stretching expectations.  We know it inside out, and can offer support ranging from an assessment of compliance with the new code, through to training on its content or facilitated discussion of the specific themes within the code and their implications for the work of Boards.

To note: We’re currently running a 4-part masterclass series this February. Find out more.

Scenario planning exercise (full day) / introduction to scenario planning (2 hrs):

Scenario planning is a well established technique for exploring the future. It can be used by teams, boards or indeed whole organisations as part of their planning process. At its simplest, the idea is to establish three or four narratives, ranging from positive to adverse. Then to investigate what each of the scenarios  means for an organisation, its tenants, workforce and other stakeholder. And finally to establish what actions or preparations would be sensible to seize any opportunities and mitigate risks. This session will equip attendees to prepare and run their own scenario events on whatever scale they wish.

Preparing for an In-depth assessment (England)

To help support registered housing providers in England prepare for in-depth assessment for the Regulator of Social Housing (RSH), we can deliver a briefing session with the Board, executive and wider staff teams as a stand-alone option or to set the scene for our wider work.

This session could range from a 45-minute presentation at a timetabled Board meeting, or a two-and-half-hour workshop.

We would provide an opportunity for participants to find out more about the IDA process, the areas the RSH will wish to delve into and their own roles in the assessment. For a workshop, we would include interactive working and a chance to practice the types of questions that the RSH might ask.

Learning from problem cases

Every year, one of two organisations make major blunders, and end up with regulatory issues, maybe even facing closure, or assimilation by a larger rescuer. This session is about learning from the mistakes of others, and not becoming on of the next casualties of events.  Suitable for housing associations, social care providers, or charities, this session will be tailored to your organisation’s circumstances.

Preparing for Approved Housing Body regulation (Ireland)

The statutory regulator for Approved Housing Bodies in Ireland commences operations in January 2021, and regulation comes into effect one year later.

Campbell Tickell worked with the interim regulator to develop all three regulatory standards (finance, governance, performance) under the previous arrangements.

This session – or programme – will help AHBs understand and prepare for the new regime.

The wider world

This session will provide the backdrop for reviewing your organisation’s future strategy. Configured to address the prevailing challenges in your sector, it will touch on the wider international and national environments, and cover such elements as the economy, government policy, risk, regulation, service delivery and customer expectations. It will look both back and forward in a digestible and manageable format.

Preparing your Local Authority Housing Strategy

Covid-19 has shown us the importance of having healthy, suitable and secure homes. This session will examine how councils can create the right conditions so that housing across all tenures can contribute to building and maintaining healthy and prosperous communities. This will include considering how to assess housing demand, linkages between housing and health and social care, and the role of community and stakeholder consultation.

More workshops…

1. Introduction to Board Member responsibilities
2. Making virtual governance work
3. How to become a registered housing association (RSH process) & How to de-register.
4. Avoiding common pitfalls: compliance with the Rent Standard

Contact us: info@campbelltickell.com  or call +44(0)20 8830 6777 to find out more.

Stock swap and sales strategy

This workshop is designed to equip Executive Teams decide strategy on stock sale and acquisition taking account of shaping factors, such as: geography, risk appetite, finance and operational resources.

Preparing your Local Authority Housing Strategy

Covid-19 has shown us the importance of having healthy, suitable and secure homes. This session will examine how councils can create the right conditions so that housing across all tenures can contribute to building and maintaining healthy and prosperous communities. This will include considering how to assess housing demand, linkages between housing and health and social care, and the role of community and stakeholder consultation.

More workshops…

We can also offer the following workshops in this area including:

1. Developing strategic partnerships
2. Sector consolidation: the overview
3. Mergers & acquisitions

Contact us: info@campbelltickell.com  or call +44(0)20 8830 6777 to find out more.

Diversity, Equality & Inclusion

Our team can run a number of sessions covering the following:

1. Diversity and inclusion in the workplace
2. Diversity and inclusion in recruitment
3. Diversity and inclusion in the boardroom

Contact us: info@campbelltickell.com  or call +44(0)20 8830 6777 to find out more.

Remote leadership series

We can also offer the following remote leadership workshops:

1. Online interview practice.
2. Dealing with performance issues virtually.
3. Remote induction for new staff.
4. Considerate communications  (online, writing and speech)
5. Managing staff remotely.

The wider world

This session will provide the backdrop for reviewing your organisation’s future strategy. Configured to address the prevailing challenges in your sector, it will touch on the wider international and national environments, and cover such elements as the economy, government policy, risk, regulation, service delivery and customer expectations. It will look both back and forward in a digestible and manageable format.

The future of culture at work

In March 2020 most of us began to work from home, and we took our organisational culture with us: with many reporting increased productivity, better wellbeing and a positive impact on the environment; others though have experienced loneliness and a feeling of being remote.

We’re now starting to think about how things will be when, or if, we return. What has the impact been on our culture? Will staff still work well together when we’re now used to working apart? And if we stay remote, how do new employees get a sense of our organisational culture when they’ve never been immersed in it?

Chairing meetings online

One thing is clear – online meetings are not just the same as gathering round a table. They have a different rhythm, new disciplines and different outcomes. The art of chairing online demands new techniques and skills, while participants have to develop new behaviours.

Governance during and after the pandemic has changed.  New Board cultures and behaviours will emerge, and there is an opportunity to shape those positively. By working together, and sharing our experiences, we can Zoom into that future with confidence.

Digital transformation

The housing sector has been a slow adopter of digital customer journeys but interest is at an all time high.

This workshop considers how a housing organisation can start to make inroads and, mirroring experience of service delivery during the pandemic, get key customer journeys up and running quickly.

Resident Engagement

The way that commercial organisations engage with and understand the needs of their customers has changed fundamentally since the arrival of the internet. Methods in the housing sector remain rooted in the ways that things have always been done. COVID-19 has proven the ability of housing organisations’ to take service delivery online at speed.

What does a modern take on resident engagement look like? How can you widen your pool of engaged customers? How can you marshal and analyse data better to understand your customers?

This workshop will explore questions such as: why it’s important to engage with customers; how to maximise different forms of engagement – including remote and in-person arrangements; and how to move beyond engagement to support active involvement.

Remote leadership series

We can also offer the following remote leadership workshops:

1. Online interview practice.
2. Dealing with performance issues virtually.
3. Remote induction for new staff.
4. Considerate communications (online, writing and speech)
5. Managing staff remotely.