Testimonials

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James Tickell
Partner, Campbell Tickell

Campbell Tickell worked with us over a number of months to develop our Strategic Plan 2020-2022. Kathleen McKillion and Nicola McCrudden expertly guided us through the process, getting to know HAIL and what we were about. Liaising with a lot of stakeholders and ensuring everyone was heard and reflected in the plan is not an easy task but I really believe that we have that in our final document.
Both were very professional and easy to work with. Big thanks to all the team!

Housing Association for Integrated Living
Martina Smith, CEO, , Housing Association for Integrated Living

SPEAR engaged Campbell Tickell to lead on the recruitment of a new Chief Executive recently. From the start CT showed a clear understanding of what Trustees and the charity needed from a new CE and they carried out a professional and wide ranging search to attract a strong field of candidates. CT supported SPEAR throughout with clear guidance, analysis and assistance through responsive and prompt action and ensured the best possible outcome for the charity. We now look forward to our new CE arriving in May.

SPEAR
Paul Doe, Vice Chair, , SPEAR

It has been a pleasure to work with Campbell Tickell on our recent GDPR project for Soha. You have made a huge, practical difference to our compliance, processes and understanding of GDPR issues.

Soha Housing
Kate Wareing, Chief Executive, Soha Housing

Radius was developing a funding strategy, with implications for our tenants and future business.
Under the expert facilitation of Campbell Tickell, we risk assessed our operating environment, business opportunities and investment priorities, culminating in a plan to take us forward over the next 5 years. Their practical insight into the challenges of the UK social housing sector enabled our Board to guide discussions towards a tangible and coherent action plan.

Radius Housing
John McLean, Chief Executive, Radius Housing

We’d like to give a big thanks to Campbell Tickell for their support in our preparation for the Regulator of Social Housing’s IDA. Sue and her team engaged with the Board and executive team to maximise the benefits beyond regulatory performance and to rehearse the key interviewees.

During our IDA we received really positive feedback, particularly around our documentation. The ‘top tips’ summary sheets for each topic and the briefing notes that we prepared with CT’s support were very effective. And we were in a confident position following the interview preparations, which stood us in excellent stead for the real thing!

Onward
Catherine Farrington, Corporate Services Director, Onward

Excellent engagement and high quality challenge, providing great insights as well as a very useful and thorough review of the fundamentals. A real value adding service as well as being good Value For Money.

Housing 21
Bruce Moore, Chief Executive, Housing 21

CT were easy to work with. The process was good and we had a good range of candidates.

Matt Campion SBH
Shepherds Bush Housing Group
Matt Campion, Chief Executive, Shepherds Bush Housing Group

One Housing was going through a period of change and transformation. At the start of the process we wanted to gain some good intelligence about our people – their values and their views of us. We worked with Campbell Tickell to carry out a CultureScan.

The work gave us vital insights into how the organisation really works – as opposed to how we thought it did. It highlighted real strengths for us to work with; for example that many staff valued and recognised our commitment to diversity and this was a key part of their work experience. But we also found challenges – our commitment to empowering front-line managers, for example, was not a reality to many, who felt decision making was slow. The scan gave us a better sense of our overall culture, and also identified the pockets where local cultures were different. Perhaps most importantly, it gave us a strong sense of what we need to do to create the vibrant, focused, fun culture that we aim for.

Richard Hill One Housing
One Housing Group
Richard Hill, Chief Executive, One Housing Group

Extremely accessible team who provide a high support high challenge approach to their work. Extremely knowledgeable about their field of work inspiring confidence with their recommendations

Claire Ryan SLH
South Liverpool Homes
Claire Ryan, Executive Director of Investment & Assurance , South Liverpool Homes

St Mungo’s had been through significant changes from 2015-2017: processes, people, policies, trustees. We’d even changed our branding – twice! But when asked the question ‘How has your culture changed?’ – we were unable to provide an answer. Campbell Tickell worked with us on a short time frame on a bespoke package, including questionnaires, focus groups and structured interviews. They involved managers, front line staff, commissioners and other key stakeholders to identify in a clear but meaningful way how much our culture had changed (24% on average). Most importantly CT left us with a tool to measure that change going forward, which we will use every two years. This work not only meant we could demonstrate the positive effects of our changes externally, including to regulators, but also brought together people internally as they realised how much the positive effects of their hard work had impacted on the St Mungo’s culture.

St.Mungos
Howard Sinclair, Chief Executive

High quality work, lots of engagement throughout the project. very knowledgeable, and very good meeting facilitation. All work completed to time and to a good standard.

Mind in London
Patrick Taylor, Mind in London

I would like to thank Campbell Tickell for their help and support during the recruitment of a new Chief Executive. From the initial reply, to our tender invitation, it was clear that CT’s attention to detail; searching out our needs and the support to the senior members of the board to refine their thinking; made all the difference to the final outcome. The innovative approach employed to involve the full board has been commented on and the final agreement by them made the selection of the best candidate a relatively simple matter. The list of potential applicants was wide and varied and gave us the opportunity to test the market and line up a new CEO to fit our needs in the next stage of our development. It was gratifying to note that the panels of Trustees and CT’s own interviews brought out the same results. This gave the board a measure of confidence added to their own thoughts in the final analysis. The whole process was designed to involve as many of the board as wished to take part, with the final selection of the last 3 being attended by the full board. This gave the necessary buy-in by the board and was handled in an innovative way with presentations from the candidates. I would have no problem in recommending Campbell Tickell for recruitment or other work in our space, you seem to have a great and detailed understanding of the needs of our sector.

The Iveagh Trust
Chairman, The Iveagh Trust

Campbell Tickell provided excellent support as our Senior Team developed and refined our latest business model facilitated by BRIXX. Our Board wanted to ensure that this year’s business planning cycle included rigorous stress testing of a wide range of scenarios and that Board members fully understood the combination of risks that combined to create our perfect storm. Campbell Tickell’s enabling work facilitated the Board as they identified and reviewed our key risks and their impact. This enabled the Board to challenge senior management effectively on the Association’s mitigation plans.

Christian Action Housing
Mark Hayes, Chief Executive, Christian Action Housing

We secured development funding through the Life Chances Fund to develop three Social Impact Bonds. We commissioned Campbell Tickell to help conduct research and support the development of a business case for full applications to the Life Chances Fund. I found CT to be professional, knowledgeable and accommodating. Their support and work has resulted in us making two full applications to the Life Chances Fund. I would recommend CT. Liz and Shaun were brilliant.

Nottingham City Council
Karla Banfield, Market and Business Partnership Manager, Nottingham City Counil

We commissioned Campbell Tickell to advise and support the development of our current ambitious and forward-looking Housing Strategy, ‘Building Together for a Strong Future’. We found that the team had a range of expertise and skills sets which were used to good effect over the course of the project. Our experience of Campbell Tickell was that they worked well in conjunction with council officers as part of a rounded and interactive project team. With support and advice from Campbell Tickell we now have an adopted Housing Strategy that reflects the council’s ambitions for the future.

Stoke-on-Trent Council
Carl Brazier,Director of Housing and Customer Services,Stoke-on-Trent

The Good to Great Governance programme overall has been excellent. The delivery has been of high quality and I like the accessibility of the webinar format. As a new charity, the programme had been valuable in ensuring we are set things up correctly and are doing the right things. It has clarified the role of board members and the executive, and develops confidence to remind board members of their responsibilities. The supa-regional event facilitated some helpful conversations and reinforced some of the skills, knowledge and experience we needed to consider when recruiting new members of our board. It was very timely as a result.

Energise Me
Julie Amies, Chief Executive, Energise Me

In preparation for the introduction of the Homelessness Reduction Act and our Early Adopter Homelessness Prevention Trailblazer pilot (funded by the CLG), we commissioned Campbell Tickell to undertake a review of our homeless hostels for single people and temporary accommodation for homeless families, with a view to make best use of limited resources. Liz Zacharias and Karen Patten conducted the review sensitively and professionally and gave us well thought-out options for improving the pathway for homeless people in Southwark. They listened to us and understood the range of stakeholder requirements. They delivered a first class report and platform for going forward.

Southwark Council
Paul Langford, Director of Resident Services, Southwark Council

Following a governance review three years ago we appointed Campbell Tickell to undertake a Board effectiveness review to give us a sense check about our progress and to see how we could continue to improve having undergone some renewal on the Board. Greg Campbell and Rosie Chapman led the review in a thoughtful way reflecting the complexity of Nacro with businesses operating in different markets, with a variety of funders and regulators. The review supported our strategic away day and gave us helpful direction for improvements in governance as we embark on the review of our Corporate Strategy. I would recommend Greg and Rosie.

Nacro
Nigel Chapman, Board Chair

Campbell Tickell helped transform our resident scrutiny arrangements. Their senior consultant, Niku Mawby, supported Board members through change and helped to deliver a new way of working. Staff and members valued Niku’s independence, her wide knowledge and experience working in the housing sector. The project was completed on time and presented good value for money. We would work with Niku and Campbell Tickell again.

Roundshaw Homes
Roundshaw Homes

I would like to take this opportunity to say thank you to you, to Niku and to all the consultants who have helped us prepare for inspection. There is no doubt CT have added an enormous amount of value to the process and helped keep us sane at the same time! Fantastic job, we couldn’t really have asked for more.

Trafford Housing Trust
Jacque Allen

Niku Mawby and Zaidee O’Dell have a wealth of practical experience and have added significant value in all the areas where they have worked with Victory Housing Trust. This work has included supporting our Road to Excellence service improvement project and providing ‘hands on’ Audit Commission Inspection support. At the end of the day the proof is in the pudding and Niku and Zaidee have delivered exactly what we needed, when we needed it – a responsive, professional, value adding service, delivered to challenging timescales.

Victory Housing Trust
John Archibald, Chief Executive

I want to thank you and your team for the excellent work undertaken over the past year on Housing Management market testing. This has been a complex and challenging project, at the boundaries of innovative approaches to modern housing management, and I am immensely grateful to you all for the successful result now being obtained from ODPM in time for the contracts to go live on the due date, 1 April.

London Borough of Hackney
Robin Smith, Assistant Director of Housing

Ben Wilson was such a hit with the Management Committee last time that he is our first choice to facilitate this next away day!

Jewish Community Housing Association
Sara Clarke, Chief Executive

Campbell Tickell provided a helpful and professional service. Both Niku Mawby and Alan Crowder were an excellent resource of knowledge and expertise in caretaking services. The report they produced was honest and useful in the process of trying to introduce new and more effective ways of working and indeed went beyond our brief by suggesting further improvements . I wouldn’t hesitate to recommend them to any other organisation.

Stockport Homes
April Higson, Director of Neighbourhoods & Support

Radojka Miljevic accepted the assignment of taking our Board through self-assessment, a task it had undertaken dutifully for years. With her perceptive and bold use of the survey returns from individual members bringing out the key questions for us and pushing for answers, we came out of the event with a handsome list of actions to pursue. There’s a new energy and sense of common purpose, and I’d have to give Radojka real credit for bringing that out of us.

Stadium Housing Association
Roz Spencer, Chief Executive

I can thoroughly recommend Campbell Tickell for sourcing high quality interims and assisting with permanent recruitment.

Southern Housing Group
Tom Dacey, Group Chief Executive

We used Campbell Tickell to support us with our recent Board appraisal and governance evaluation process. As always, we are delighted with the highly professional, friendly and well informed service that we received from James Tickell and Niku Mawby. We would strongly recommend their services to any other organisation considering similar work.

Alliance Homes Group
Darren Hartley, Company Secretary

I am exceptionally pleased with both the quality and professionalism of Niku’s work. That alone would earn plaudits, but when you add the exceptional commitment she has shown I cannot praise her more highly. Niku has helped to harness fierce determination within the team and the transformation is incredible. The net result is that we have received a superb exemplary service.

Severn Vale Housing
Phil Roberts, Chair

I’m very pleased to say that our advert on your website was very successful. We had 8 responses, which translated into 4 interviews, and 2 really excellent candidates who we’ve been able to offer board membership too. Its often difficult for small HAs to recruit board members, and to be able to pick up a former medium sized HA CE and a recently retired large HA FD was beyond our expectations.

Crown Housing Association
Nick Wood, Chief Executive

I was really impressed with the efficient and proactive service provided by Maggie Rafalowicz and the team at Campbell Tickell in helping us to source one of our Board members and delighted that we were able to choose between a number of strong candidates.

Catalyst Housing
Rod Cahill, Chief Executive

Penny Farrar from CT was great. She really enhanced our awayday and provided just the kind of role I’d envisaged. I was really pleased. In particular I was impressed as to how she managed to pick up and understand very quickly and easily what we were talking about (given that a lot of it was technical, jargon etc). So – in a nutshell, great value and met all my expectations!”

HouseMark
Samantha McGrady, Chief Operating Officer

Thanks to Mark, Denise and the others at CT for all the support with this recruitment. It has really been a first class process.

Sentinel Housing Association
Mark Perry, Chief Executive

Campbell Tickell have played a pivotal role in helping to deliver the Trust’s new Group Structure governance arrangements. The strength and success of these was evident during our pilot In Depth Assessment by the HCA.

Greg and the team are always on hand to provide timely advice and support in whatever form this is needed and they an integral part of our ongoing governance development framework

Halton Housing Trust
Nick Atkin. Group Chief Executive

We engaged Campbell Tickell to undertake some facilitation and review work with our Board of Management in 2015. This work included interviewing all Board members, and then facilitating a Board workshop on effective modern governance within a bilingual work environment, which resulted in the delivery of a clear outcome report with recommendations on Board member recruitment and training, Board agenda structure and a refocus on strategic issues and emerging sector risks.

This work was delivered on time and within budget, and assisted the Board and the Executive Team in reviewing the strategic governance and accountability of this large scale stock transfer association at a pivotal point at the end of its first five years. We definitely gained from the experience which James and his team brought to the workshop, and their honest and challenging approach was effective in moving the Association’s governance thinking forward.

Tai Ceredigion Housing Association
Steve Jones, Chief Executive

Thanks for a great seminar and the excellent VFM Good Practice Guidance. Susan French and Jon Slade made both thought provoking and accessible.

Trident Social Investment Group
Tony Clark, Director Of Housing

I have been to many presentations on VFM over the last few years, but yesterday’s session from Campbell Tickell was head and shoulders above the rest. The feedback I have had from PlaceShapers’ members bore this out. The Guide they have produced for us was a great piece of work which is already becoming essential reading for associations who want to move up a gear on their VFM journey.

South Yorkshire Housing Association
Tony Stacey, Chief Executive

The selection process carried out by Campbell Tickell produced a shortlist of high quality candidates for which I am grateful and I very much look forward to working with Nick, and for THCH to gain from Nick’s experience in the housing sector, over the coming years.

Read more here: http://www.24dash.com/news/housing/2015-08-20-New-Chair-for-Tower-Hamlets-based-landlord

Tower Hamlets Community Housing Trust

I have had a good read of the report this afternoon and just wanted to say I think it is really great. I have also looked at the management agreement and it’s great too. This really gives me what I need – a robust overview of where we are at, with key risks highlighted, all of which you have pulled together very promptly. Thank you very much for what is an excellent report.

Together Housing Group
Sue Lewis, Group Head Supported Housing

Thank you so much Jon for facilitating our Board away-day. I feel that I have a better understanding of what our board needs are and where we see CCH going. Everyone enjoyed the day. The follow up notes were really helpful and we are looking forward to utilising them as the basis of our new business plan.

Confederation of Co-operative Housing
Paula Farrow, Board Member

Alistair’s work to develop our new service model was excellent and I wanted to feed this back to you. He has led the wider project team in pulling together our concept and created a solid/deliverable proposition which has achieved the support of our Board. Everyone at Thrive has really enjoyed working with him, please pass on my thanks.

Thrive Homes
Elspeth Mackenzie, Chief Executive

For our CEO recruitment, we were advised by Campbell Tickell. The advice throughout the process was excellent, and the agreed advertising and search strategy generated a high number of applicants meeting the criteria set. This led to an eventual high quality shortlist and a first time appointment. Denise Kirkham, who led for CT, was highly professional and received good feedback from the candidates as well as from the selection panel.

Hundred Houses Society
Nick Abbey, Chair

CT carried out a Governance Review for North Hertfordshire Homes. Ben Wilson ensured that the process was really inclusive and the background work thorough. I think this reassured the board that CT had really got an understanding of both governance and where the business has got to, and crucially, where it needs to go in future. The final report provided an opportunity to learn about best practice in governance in housing and other sectors, with a clear focus on the modes the board needs to operate in and the importance of behaviours in the boardroom.

North Hertfordshire Homes
Gavin Cansfield, Chief Executive

We needed to ascertain the baseline levels of awareness of the Housing Ombudsman Service from its users and key stakeholders, and to review whether there were any factors which precluded access to the Service by those who are entitled to it. Campbell Tickell carried out imaginative and thorough research involving tenants, landlords, and a range of agencies who affect the way the Service operates. The outcomes were robust and well presented, enabling us to incorporate into both our strategic thinking and our current operational plans many of the pointers suggested by the research. We were particularly grateful that CT gave a presentation on the research findings at a public meeting organised by the Service, and answered questions from users and stakeholders directly.

Housing Ombudsman
Rafael Runco, Rafael Runco, Deputy Housing Ombudsman

Sue Harvey, you are the acceptable face of nerdism!

Homes and Communities Agency
Kelsey Walker, Assistant Director Regulatory Operations

The new written style and structure which James [Tickell] developed for the Charity Commission have really helped to broaden the appeal of our publications, and improve our ability to reach a much wider audience. In just 14 weeks we’ve had orders for 40,000 copies of the first publication he wrote for us – a huge increase on the usual levels of demand. This work is an important contribution to our effectiveness as a regulator. He produced all this very quickly for us and we’ve had many unprompted compliments on the clarity of the guidance.

The Charity Commission
Nick Mott, Head of Publications and Guidance

Our Tenants Panel review project was managed sensitively and effectively by Irene Banon. With Irene’s help our Tenants Panel has a clear direction for the future, supported by a workable framework for implementing the changes. I would highly recommend to others.

Welwyn Hatfield Community Housing Trust
Simone Chinman Russell, Director of Operations

Over the period of time that Saffron had a G2 regulatory rating, CT supported us to identify areas that we need to improve and helped us to make those positive changes. They also provided us with guidance on how to relay these improvements to the HCA so that we are able to regain a G1 rating. We are grateful for their support during this time.

Saffron Housing Trust
Adam Ronaldson, Chief Executive

We have been really impressed with Tony Baines and would like to say thank you for his flexible approach, proactive suggestions and the way he has certainly delivered beyond what we were expecting. The report is really useful, particularly the recommendations which will be helpful in engaging our Board and senior team. The process has definitely helped us select the appropriate quality award, and the workshops and support from Tony helped demystify ISO for staff.

Ambition
Helen Marshall, Chief Executive

Many thanks to Campbell Tickell for providing an excellent recruitment service from beginning to end. Denise really listened carefully to our needs and assembled a high quality recruitment package. The field of expertise that the package attracted was diverse, experienced, professional and well- researched. We had a very long list of candidates to choose from and were able to select a fantastic shortlist. The support throughout the interview process kept us focused and clear about our needs. The final selection and appointment was straightforward. We now have three new excellent board members.

3SC
Jane Greenoak, Chair

Kirklees Neighbourhood Housing have just completed a recruitment for a new Chief Executive following the retirement of our former Chief Executive Simon Rogers. We selected Campbell Tickell on the basis of an excellent pitch for the job, extremely well written, sensitive to our needs and particular situation and thoroughly professional in every way. The Board was impressed by Gera’s approach and dedication throughout a very carefully planned and exhaustive process that we worked through in close partnership to both design and implement. Clarity of outcome and meticulous planning together with Campbell Tickell’s extensive knowledge, contacts and sound advice led to a successful appointment that we are sure is the right one for us as we go into the future. We would certainly recommend Campbell Tickell, and Gera in particular, to anyone seeking to make crucial senior appointments that are mission critical for the future of any organisation.

Kirklees Neighbourhood Housing
Dave Harris, Board Member

I found Campbell Tickell highly professional and easy to deal with. They produced exactly what I wanted on time and to a high standard.

Wheatley Group
Lorna Wilson, Research and Development Manager

Radojka has worked with the Board, Senior Management Team and wider group of Managers of Amnesty International UK. She has run awaydays for both Managers and Board and she brings a real ability to get to the best out of such occasions. She plans the events well, is adaptable on the day, builds real rapport with people and also drives the participants to deliver their best being open to challenge and new ideas. She knows the value of these occasions, ensures they are well used and invariably gets great feedback from all involved. Her insights, delivered with tact and humour are based on a wealth of experience and she has lent that knowledge to us in a way which has helped us all do great work.

Amnesty International
Kate Allen, Director

Thank you so much to Greg and team for an outstanding job in helping us recruit our new Chairman. Your help with what was a thorough process and in supporting our final selection was invaluable. All candidates spoke very highly of the whole process and the calibre of candidates was exceptional. We could have appointed any one of the last three candidates, which is testament to the great job by you and your team. All together a rigorous process and appointment. Michael, our CEO, and the Board are delighted with the outcome.

Broadland Group
Jenny Manser, Chairman

I’d like to thank Gera, Bill and your team for all your efforts on our Chief Executive recruitment. I believe we couldn’t have made a better appointment, we are delighted to have Denise on board and we’re all really looking forward to working with her.

We felt your recruitment process was rigorous albeit with flexibility, you listened to us and adapted your approach accordingly. I also appreciated your willingness to go the extra mile and, for example, conduct evening meetings and take weekend calls, to accommodate availability constraints.

This was an excellent quality and a good value for money process. I really enjoyed working with CT and I am sure Women’s Pioneer will be happy to work with you in the future.

Women’s Pioneer Housing
Maureen Hopcroft, Chairman

Denise, Mark and the Campbell Tickell recruitment team provided first class expertise, advice and support in enabling us to recruit for a key Executive Director post. They worked closely with our team, clearly understood our operating environment in Wales, and demonstrated high levels of sector and professional knowledge. Through extensive and targeted headhunting they provided a strong longlist of candidates, and designed a thorough and impressive recruitment process, resulting in an excellent appointment for Monmouthshire HA.

Monmouthshire Housing Association
John Keegan, Chief Executive

Thanks to Mark, Denise and the others at CT for all the support with this recruitment. It has really been a first class process.

Sentinel Housing Association
Mark Perry, Chief Executive,

Gera Patel, Partner at Campbell Tickell, and her colleague impressed us with their forethought and their honesty and grasped the key issues through careful questioning and investigation. They helped us review our previous specification and made us think through afresh what we really were looking for and why. They also got the right balance between doing the work for us and ensuring that we were comfortable and owned the process at each stage.

Gerry Marshall
Circles UK
Gerry Marshall, Chair

CT did a great job of reviewing BHT’s approach to and use of Information Systems. Alistair Sharpe-Neil provided valuable insight and gave our executive and board confidence developing a roadmap of activities and initiatives which will improve services, operational efficiency and outcomes for our service users.

Les Warren
BHT
Les Warren, Director of Finance and Resources

We have worked with Campbell Tickell on a number of occasions, most recently on the appointment of our Chief Executive. We selected CT as a result of a competitive process. They impressed us from the start throughout with their knowledge, and expertise, experience of and success in appointing at this level, combined with depth of reach into the sector, with enough into sectors more widely (the latter which was important to us in this appointment).

From the start they showed that they wanted to “walk in our shoes”, to find the right person for our role, and this way of working came across strongly all the way along. Their back up administration was superb, they shouldered a lot of this and it was all spot on. The search, and attraction strategy worked well. There was contact with the lead consultant (Gera Patel) throughout, who kept us briefed and ahead of things all the way along. The stages of the selection process were effective, it was the right mix to ensure we had a good field and the final selection event was well thought out, well designed and tested out all that was needed. We felt very effectively supported throughout. They presented to and worked with our key stakeholders in a highly professional and sensitive way.

What stood out for us was they were willing to push us to think about things we might not have thought of ourselves. They didn’t just “take our brief” but listened, and added a huge amount of value. We have a super appointee as a result. Thank you.

Bron Afon
Amanda Attfield, Director of Organisation Development and Andrew Lawrence, Board Chair

“As the new CE of Worthing Homes I wanted to establish the baseline of stakeholder engagement. Maggie Rafalowicz and her team undertook a very thorough stakeholder survey giving the respondents a choice of face to face or telephone conversations. This approach elicited a wealth of information that I can now incorporate into our marketing and communications strategy. The presentation that Maggie gave to the board on the findings was very good, clear and engaged everyone.”

Worthing Homes
Jackie Bligh, Chief Executive

“Thank you for your effective and swift contribution, which has given me the removed eye and related professional clarity I sought.”

Newark and Sherwood Homes
Rebecca Rance, Chief Executive

“Our Board found the presentation by Sue Harvey on the HCA’s new regulatory code and the NHF’s Code of Governance to be very helpful. In this new environment of co-regulation increasing emphasis is put on the Board members ownership and responsibility and it is important for us to understand how the new standard affects this and Sue’s presentation certainly helped us do that.”

CCHA
Steve Benson, Chairman Of The Board

“It has been a very good experience to work with you for your quality, professionalism and timely responses and that you have developed an understandig of our size and organisation. Our medium size means we do have to develop roles which cover a broader range of duties and some combinations are not usual in the sector or market.”

Weaver Vale Housing Trust
Marianne Richards, Director of Organisation and People Development

“Thank you for the work done recently by Derek Young. Derek is clearly very well versed in Local Authority and ALMO finances and his easy and approachable manner meant that all involved were able to share their issues or concerns in a positive way.”

St Leger Homes of Doncaster
Susan Jordan, Chief Executive

“Sue Harvey’s presentation on stress testing at the NHF Risk Conference was worth the price of admission alone.”

Tower Hamlets Community Housing
Mike Tyrrell, CEO

During our Governance review, you combined an in depth understanding of the environment within which our Board and Executive Team works with a highly supportive approach and contributing a huge breadth of experience of the sector. You made a vital contribution to the process, thank you.

Bron Afon Community Housing
Duncan Forbes, Chief Executive

Sue Harvey, you are the acceptable face of nerdism! Kelsey Walker, Assistant Director Regulatory Operations, Homes & Communities Agency

Homes and Communities Agency

CT have assisted the Group with a series of assignments relating to rents, including advising on affordable rents policy, and preparing a rent control manual for our staff. Their team were knowledgeable, worked quickly and professionally, and engaged effectively with all parts of the Group. Their outputs were of consistent high quality.

Network Stadium
Susmita Sen, Executive Director

Hastoe has benefited considerably from Niku Mawby’s depth of experience on equality and diversity issues and the manner in which she has skillfully tailored the delivery to meet the needs of people across the organisation, from Board members to customer facing staff such as caretakers. Niku’s training was highly motivational and, importantly, seen to be relevant and worthwhile for the business. One example feedback comment is: ‘Excellent – the approach was refreshing and stimulating.

Hastoe Housing Association
Sue Chalkley, Chief Executive

Working with Daphne Ingham has been a real pleasure. Her knowledge of the housing care and support field is comprehensive and up-to-date. Her analytical ability is exemplary. She is also good fun to work with, which is always nice.

HouseMark
Ross Fraser, Chief Executive

Hereward Housing asked Greg Campbell and his team to look at the full range of our internal and external communications. As a result of the team’s findings, we were able to produce a focused communications strategy enabling us to target new audiences with sharper, more appropriate publications. We also redesigned our corporate style, at the same time achieving savings in printing costs.

Hereward Housing
Nick Abbey, Chief Executive

Campbell Tickell has been working with Homes for Haringey over the last three years to support the development of good governance in the organisation. They have helped us transform our governance arrangements. Notable developments include the highest turnout in a Board election in the country, improved team working and decision making. CT has built excellent relationships across the board and I would fully recommend them.

Homes for Haringey
Paul Bridge, Chief Executive

Campbell Tickell were appointed by the Trust in April 2011 to support us in ensuring that we have the highest standard of corporate governance. During the past few months James Tickell, Ben Wilson and Radojka Miljevic have worked with the Trust’s Board to help them review the governance framework, make recommendations for improvement and produce an action plan for implementation. Their knowledge, experience and enthusiasm have been obvious to everyone involved in the project and I have no hesitation in recommending their services around governance to other organisations.

Vale of Aylesbury Housing Trust
Matthew Applegate, Chief Executive

The service provided by James Tickell and the team at CT for our recent CEO recruitment was outstanding. We felt safe in the knowledge that they would ensure that the administrative and legal obligations were given due regard at the same time as supporting us, as Board members, to maintain control of the decision making process. All completed with utter charm and unflappability.

Innisfree Housing Association
Anne McLoughlin, Chair

Our association was at a cross-roads. We needed to work out whether we should remain independent, join up with a similar-sized, local association, or join forces with a larger one. James swiftly produced a highly informed and informative report, setting out our options for the future. The report took into account the drivers of our organisation, and our key objectives. As a result, we could eliminate those ideas that were inappropriate for us, and explore the more promising ones. James’s report enabled us to move forward better informed, more quickly and with the benefit of an independent expert.

Riverhaven
Alison Knocker, Chair

Future of London is a membership-driven urban policy network connecting the capital’s senior practitioners in regeneration, housing, transport, energy and economic development.   Its public-sector members are local authorities, housing providers, the GLA and TFL, and its public- and private-sector partners span the Capital’s policy and built-environment spectrum.   Campbell Tickell is proud to be

Future of London

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Allied Consultancies

Helen Gregory from Campbell Tickell developed the project and worked with staff to set up a customer centric Income Management Service at Thrive Homes that supports customers who are about to become tenants and then to maintain their tenancy for as long as they wish to continue it. She brought a wealth of knowledge and good practice to the project but also a very practical understanding of the challenges involved in developing a new way of working. This was a tremendous support to staff and gave them the confidence to persevere in establishing an effective team. Helen has an easy accessible style of working that enables her to work with both customers and staff throughout the organisation. The project was delivered on time, on budget and achieved its objective.

Thrive Homes
Elspeth Mackenzie, Chief Executive

James Tickell’s governance work ably steered our Board’s thinking. The framework he generated with them was relevant and sharp, and can only benefit our work with homeless and vulnerable people. James gets our thanks for invigorating the Board, who very much look forward to working with him again.

St Mungo’s Broadway
Charles Fraser, Chief Executive

Pound for pound, the best value consultancy we have ever had.

MHS Homes
Ashley Hook, Chief Executive

I wanted to take this opportunity to thank you; on behalf of the Board of Arhag for facilitating a productive and successful strategic planning day. I found the event most useful in shaping our future direction and liked the ease with which you were able to tease out the essence of the day’s objectives. I look forward to the next phase of our development and hope that the work you have done with us will go a long way into the future and history of Arhag.

ARHAG Housing Association
Barrington Billings, Chair

We were pleased with the report. It was clear, thorough, covered what we wanted and avoided the pitfalls we’d feared of being over complicated and detailed.

Affinity Trust
Leo Sowerby, CEO

I and the team were pleased with the outcome which takes us a long way to what your report has recommended and sets out the journey to improve our governance. A lot of work will need to be done, but we have a plan and the commitment to make it happen. Thank you for your help and for producing a very good report. Well done to you and the team.

Nacro
Jacob Tas, Chief Executive

As a newly merged charity, one of the critical tasks is getting our governance right for the future. Campbell Tickell have been exceptional at working with trustees from both the former charities, as well as the executive, in helping set both the structure and the tone for the St Mungo’s Broadway board to come together in a way that has reinforced the rationale for merger and our combined values. In short, we have got ‘further, faster, better’ than we could ever have done on our own.

St Mungo’s Broadway
Howard Sinclair, Chief Executive

I just wanted to drop you a note to say what a terrific job Gera [Patel] did for us in our recent recruitment exercise. She was supportive and understanding throughout the whole process, helped me hone our requirements, showed great insight into all the candidates and was always willing to go that extra mile for us.

A thoroughly professional job. I would have no hesitation in using Campbell Tickell again and recommending them to others

East Kent Housing
Brendan Ryan, Chief Executive

We had a key role to fill in our organisation and initially managed the recruitment process internally. We had a poor response and sought the assistance of Campbell Tickell. Throughout the process we found Campbell Tickell and the Associates added value, from helping us to think through the role and sort of person we needed, the development of a professional pack through to attracting an excellent range of candidates. The contrast with our internal campaign was stark, we appointed an exceptional candidate and the investment paid off.

Julian House
Peter Denning, Chief Executive

Throughout 2013 we engaged Campbell Tickell to help us with a review of our governance arrangements and the recruitment of a Chair of the Board. The new governance arrangements are now in place and we are working our way through the remaining governance action plan items. Our new Chair has settled in and is already making a very positive impact.

This letter is to give you feedback on how pleased we were with Ben Wilson’s work. Ben’s positive style was welcomed and he engaged well with the Board and kept them on course. He produced robust documents, and was always available at the end of the phone when needed.

Colchester Borough Homes
Greg Falvey, Chief Executive

We would like to send you our sincere thanks for all the hard work you have put into this document. We have all found the information contained within the document a delight to read, informative and something which will indeed help us to shape our future growth plans and all that this entails.”

Network Housing Group
Kim Parkins, Group Business Support Manager

Dr Radojka Miljevic is our lead consultant and, with the support of her colleagues, she produced a Governance Review that transformed not just the organisation but also the FHA Board’s whole outlook. We are now approaching some twelve months from the date of Campbell Tickell’s appointment and the culture change has been startling. Even the WAG Senior Regulator is positively purring over the changes that have been made and those that are in the course of transition. We are due for a HARA reassessment in February, 2014 and have every expectation that we will achieve a pass grade.

I would most strongly recommend Campbell Tickell to Homes for Haringey because, quite frankly, you will not find a better consultancy practice to solve whatever problems you have.

Family Housing Association (Wales)
Michael P Bourke, Board Member

On behalf of Arhag, I would like to take this opportunity to personally thank Campbell Tickell for the excellent way they managed our recent recruitment process for a new Chief Executive. They made a very intensive process seem easy and seamless as it moved through the various stages. This is the third time we have used Campbell Tickell for recruiting a Chief Executive (two permanent recruitments and one interim) and on each occasion their professionalism and vast knowledge of the sector have contributed significantly to the efficient way the recruitment was managed. We have had a big response from applicants resulting in an excellent appointment being made. I also found that their cost offered exceptional value for money when compared with other similar companies an important aspect given the tough economic situation we are all facing. Finally, they were so relaxed and friendly and just a pleasure to work with. I certainly look forward to working with them again in the future and would wholeheartedly recommend them to any organisation and would like to express most sincere tahnks to the team at Campbell Tickell for a job well done!

ARHAG Housing Association
Barrington Billings, Chair

Takes trouble to find out the client’s needs, both specific and wider, and then undertakes the role in a proportional, sensitive and methodical manner – a value added approach!

Genesis Housing Group
Anu Vedi, Chief Executive

James Tickell opened the National Housing Maintenance Forum conference in January 2011 by looking at the policies of the new Coalition government and their likely affect on social housing. He gave a witty and incisive analysis of the changes we can expect, explaining the thinking that lies behind them, and the impact they might have. His presentation was very well received by an audience of maintenance managers, and the contractors and consultants that they work with. It was sympathetic to their concerns, and clear about the challenges and opportunities they are likely to face.

National Housing Maintenance Forum
Dave Treanor, NHMF Secretary

Campbell Tickell has been a very helpful resource of knowledge and expertise for our association. External advice and challenge is of particular value in the process of establishing a new association; and our strong progress has been recognised by a ‘2 star with excellent prospects’ rating by the Audit Commission.

Bracknell Forest Homes
Caroline Titley, Chief Executive

The report you have prepared is an excellent piece of work. It is clear and the recommendations easily implementable … a ready to use document.

Tuntum Housing Association
Richard Renwick, Chief Executive

We needed to ascertain the baseline levels of awareness of the Housing Ombudsman Service from its users and key stakeholders, and to review whether there were any factors which precluded access to the Service by those who are entitled to it. Campbell Tickell carried out imaginative and thorough research involving tenants, landlords, and a range

Housing Ombudsman

We have consulted Campbell Tickell on a number of occasions for our recruitment needs and cannot fault the service received. The standard of candidate was impressive and relevant to our operation. They have been excellent in assisting us to overcome some difficult recruitment issues both quickly and professionally. We would recommend their services very highly.

Salvation Army Housing Association
Nigel Parrington, Chief Executive

Our Board away day was transformed thanks to James Tickell’s excellent contribution.

Black Country Housing & Community Services Group
Richard Newby, Chairman

The new written style and structure which James [Tickell] developed for the Charity Commission have really helped to broaden the appeal of our publications, and improve our ability to reach a much wider audience. In just 14 weeks we’ve had orders for 40,000 copies of the first publication he wrote for us – a huge

The Charity Commission

We employed Greg Campbell Management Consultancy to project manage our succession strategy. During a complex period of consultation and negotiation, Greg kept a firm hand on the tiller. His clear view of the bigger picture helped us significantly in delivering a very successful outcome. He proved to be a very safe pair of hands.

Stonebridge Housing Action Trust
Ian McDermott, Chief Executive