Reimagining – Resilience – Recovery
We believe there are three strategic pillars which should be shaping an ‘upstream’ response to the challenges and opportunities for organisations in this interstitial space. We call them the three Rs and they are: Reimagining, Resilience and Recovery.
As Campbell Tickell, we have a role in strategic commentary in our sectors, and in provoking and challenging clients. Our ability to navigate change conversations has always been intrinsic to our offer. Our core strengths are well matched to working in partnership with our clients to answer the inevitable ‘what next?’ set of questions, created by the new ways of working and connecting that are being adopted. We believe the three Rs provide a tool for initiating and developing change conversations.
This is an unusual moment in the unfolding drama of the pandemic, a space in between the known past and the unknown future. It’s the suspended nature of this present moment that allows for a surveying and re-evaluation of what needs to change and what needs to remain. Many leaders find themselves with degrees of ‘headspace’ and want to use that time to think differently about their operating models and about how they lead. We have seen leaders reaching out to each other to sense-check some of their difficult choices. The value of being connected has strengthened.
We also know that the acute nature of the initial crisis has brought agency and pace to organisations. Dreamed-of changes that might have taken many months to deliver have suddenly been implemented within days. There have been realisations that some things are less important than might have been imagined in the past.
We set out below our strategic pillars for the key considerations for our clients, and details of how we can help.
Within a very short space of time, organisations have started to act and feel differently. The challenge now is to maintain momentum and imagine what the new reality looks like. To revert to previous norms would waste the opportunity for change that has emerged.
The CT offer is to help you to reimagine your organisation. We will then support you through the change process to deliver your vision. This is not solely about systems’ and process. Reimagination embraces culture, leadership, next generation (diversity and succession), governance, workplace, new service models, approaches to meeting the needs of vulnerable people or people in need, new ways of working in partnership and new service offers for stakeholders, and commissioners, recruitment, and communications. Together we can accelerate change.
The impact of the pandemic on the economy, people, and business has been, and will continue to be, far reaching. Boundaries of resilience have been challenged. Some will find it hard to adjust and remain robust.
The CT offer includes a suite of services aimed at understanding and building business resilience. This includes financial planning, merger & acquisition, asset planning, leadership and governance, staffing and service development, and approaches to business development. Our offer reflects our core strength – refreshed to capture the new reality.
We recognise some business areas will need to be supported to recover. Temporary solutions deployed in times of crisis are not in most cases suitable as permanent changes. For example, asset investment works, reduced to emergency repairs through the crisis, have resulted in significant backlogs of work and compliance. New home development, strategically paused, will emerge into a new marketplace, where values, buyers, incomes, and home design will require reflection and analysis. The impact on care and sheltered/supported housing, and homelessness services’ residents and staff, will require sensitive and emotionally intelligent leadership, as well as a clear vision for future service delivery and the design of provision.
The CT offer is to work with you to provide resources and project expertise to get your plans back on track to enable you to recover quickly and effectively.
Find out more:
Call: +44 (0)208 830 6777
Speak to your regular Senior Team contact: campbelltickell.com/about-us/our-team/
View and download the CT Manifesto below:
Our board is made up of highly experienced members; working with Campbell Tickell using the We. Scan psychometric test gave us an innovative way of looking at the talent we collectively possess. It gave us new insights into what drives our behaviours, and enabled a meaningful conversation on how we get the best from our diverse members. This board development work with Campbell Tickell has given us a strong platform to understand how we can work better as a team and how we will go from achieving good to great governance as a board.
Bringing the housing service back into the Council, after a period of some 10 years where the service was delivered by the East Kent Housing ALMO, was always going to be a big job. With limited corporate memory of the responsibilities attached to being a social landlord, Campbell Tickell were the obvious choice to update senior Officers and elected Members of their respective responsibilities in hearing the tenant’s voice and what good governance looks like in the light of the Housing White Paper. The approach to the training was spot on and Members were fully engaged, receiving informed responses to great questions. I feel reassured that the Council is now far more aware of their responsibilities. I would use CT again.
The CT Masterclass on Board Effectiveness was excellent. Well organised and with good content, there was also really interesting and thought-provoking discussion between delegates. As the SID on Eastlight’s Board, which was formed following a recent merger, I found it particularly relevant.
Really pleased to have attended the Board Effectiveness Masterclass. Time well spent with governance professionals on our biggest challenges and how we can move forward with the aid of the new Code of Governance. Excellent presentations from Tabitha, Aman, Ceri and James and the opportunity to chat to colleagues in Stephen’s break-out session. Looking forward to the next three Masterclasses on Risk & Assurance, People & Culture, and Residents.
The new code is a step change for governance in the sector. This was a really useful session helping board members and executives to consider the implications of the code for them and an opportunity to learn from others.
A most welcome & timely reminder of urban & some rural societies area challenges & trends brought into sharper focus by COVID-19.
The leadership course has been great. Lots of different ways to explore new ideas, and new concepts. I have found it interesting to reflect on my own ways of working, and how I work with others in teams and as individuals. The online sessions have been well structured using interesting techniques, such as meditation and breathing exercises to ensure that people feel that they are working together whilst being home based.
I was pleasantly surprised as to how much this course changed my perspective of what good leadership is and more importantly what it can be. I thoroughly enjoyed the process of self reflection and growth in a supportive group within the fun and interactive format. The course was managed brilliantly online and I shall definitely be taking forward with what we learned with my colleagues and continue the momentum. Many thanks to the awesome trainers who put the course together.
It has really helped me on a deep personal journey which will benefit me in both my personal and professional life going forward. It has completely exceeded my expectations and I have gained so much more from it than I thought I would. Such a brilliant course.
The support was there even though we couldn’t be face to face; kept everyone engaged throughout each session.
The trainers were outstanding; the whole delivery was brilliant; the delivery was very clear.
Your knowledge of the sector and of the potential candidates experience, made finding excellent people for the shortlist very easy.
Campbell Tickell approached our recruitment project with a clear understanding of our requirements and were responsive in devising a successful recruitment programme to suit our needs.
Campbell Tickell understood immediately what we were looking for in the recruitment of a Managing Director and were able to source suitable candidates. They were also able to work within the budgets we had available and were flexible during a challenging time (lockdown).
In the midst of the pandemic, the project delivered by Campbell Tickell was innovative, professional and timely. The project was managed extremely well and gave us the confidence to progress when the easy option would have been to delay.
Thank you Campbell Tickell for organising an excellent webinar on how to effectively engage with our customers. Your knowledge of our sector combined with your well respected reputation enabled you to attract an appropriate range of relevant and informed speakers. We will certainly be using the recording of the webinar as part of our training for staff.
Campbell Tickell worked very closely with NHS England and Improvement, and the Integrated Commissioning System (ICS) to develop a housing needs assessment. This will be invaluable in meeting the needs of people with learning disabilities, autism and mental health conditions in the four local authorities.
The level of detail and range of data sets, which were brought together from a housing, social care, and health perspective, have provided an evidenced based projection of future housing need amongst this population. This is so often overlooked in strategic housing plans.
The housing needs assessment provides the ICS with an amazing opportunity to strategically work with housing colleagues to meet the housing needs identified for the next 10 years.
I thought I should just drop you a line to say how successful the recent recruitment process has been.
We have now appointed two NEDs as a result of this recruitment and they are already making a significant and valuable contribution to Board and other discussions across a wide range of issues.
It has been an absolute pleasure working with Campbell Tickell on developing a ‘Best in Class’ Housing Offer for Broadland and South Norfolk District Councils. CT engaged positively and entirely within the spirit of the brief.
The operating model CT created to help tackle homelessness and provide high quality temporary accommodation will shape the housing agenda and improve the lives of our most vulnerable clients in the area. We are really excited to proceed, hopefully with full support of both our councils, to implement this model.
I thought the CT Regulatory Returns Masterclass was all very useful and gives me a good tool to go back into the business to ‘beef’ things up.
Our board and senior team has received excellent advice, insights and steers on a few pieces of important work recently. The candid and constructive approach from CT consultants challenged our thinking and supported much better business outcomes than otherwise I think we would have achieved. It has all helped progress our business and added value when and where we needed it. Much appreciated.
Stephen Bull heard and understood our requirements and delivered the project in such a way as to add value to the business.
I was hesitant about booking for ‘the art of the online chair’ masterclass with James Tickell and Tracey McEachran. Whilst I recognised the difference in approach that online chairing required, I was unsure what it would be like attending an online course.
I was really surprised how easy and rewarding I found this online experience. I am acutely aware that it all depends on whose leading the course and how comfortable and confident they are with the virtual world, and as course leaders. I learnt so many tips and tricks, as well and gained confidence in my own capability in the online world space. I enjoyed meeting others in virtual space and sharing experiences from across the UK.
Tracey and James are excellent course leaders and undertake their roles with super style, great engagement and demonstrate their deep experience and insight. It has made a difference to me and Pobl Group!
I just wanted to take a moment to thank you Niku and Campbell Tickell for making our virtual board training session so successful. The board training event was for a new board which had recently been recruited for Shropshire Council Housing Company. The recruitment and the training took place during the Covid crisis and was the first virtual training session many of the board members have taken part in. The event was organised fantastically well, the pre-planning, the exercises and feedback session. Niku was a great trainer and pulled the board together successfully in difficult circumstances. Our entire group had a wonderful time and the session bought the board together.
Thank you for an excellent initiative, which was well run and expertly facilitated. It gave a timely opportunity for the Board to consider the post-Covid environment and feed into our strategic planning process. I would thoroughly recommend CT’s scenario planning exercise.
PA has deployed the specialist services provided by Campbell Tickell in a range of business areas. Their experts have enabled us to enhance our activities in a faster, professional and cost-effective manner to complement the work performed by my colleagues. I would have no hesitation in recommending Campbell Tickell to other organisations.
What we discovered was that there was no such thing as too much communication. It was communication, communication, communication.
In that regard, the WhatsApp Group Campbell Tickell set up was really, really useful. It gave chief execs a safe space to offload, to ask questions, to check what other people were doing, to sense-check, to check stuff. It was really helpful, and I’d like to carry that sort of forum forward.
I think actually it accelerated decision-making in the sector and helped us make better decisions more quickly.
Personally, I left the session armed with some extremely useful techniques, tailored for the virtual meeting environment, which I will incorporate in the forthcoming round of Board discussions.
Excellent session, thanks to Tracey and James.
Hilary Gardner was focused and professional and was instrumental in moving the project forward, keeping it on track and maintaining a critical friend role throughout. Support from Sue Harvey was also invaluable.
Campbell Tickell worked with us over a number of months to develop our Strategic Plan 2020-2022. Kathleen McKillion and Nicola McCrudden expertly guided us through the process, getting to know HAIL and what we were about. Liaising with a lot of stakeholders and ensuring everyone was heard and reflected in the plan is not an easy task but I really believe that we have that in our final document.
Both were very professional and easy to work with. Big thanks to all the team!
SPEAR engaged Campbell Tickell to lead on the recruitment of a new Chief Executive recently. From the start CT showed a clear understanding of what Trustees and the charity needed from a new CE and they carried out a professional and wide ranging search to attract a strong field of candidates. CT supported SPEAR throughout with clear guidance, analysis and assistance through responsive and prompt action and ensured the best possible outcome for the charity. We now look forward to our new CE arriving in May.
It has been a pleasure to work with Campbell Tickell on our recent GDPR project for Soha. You have made a huge, practical difference to our compliance, processes and understanding of GDPR issues.
Radius was developing a funding strategy, with implications for our tenants and future business.
Under the expert facilitation of Campbell Tickell, we risk assessed our operating environment, business opportunities and investment priorities, culminating in a plan to take us forward over the next 5 years. Their practical insight into the challenges of the UK social housing sector enabled our Board to guide discussions towards a tangible and coherent action plan.
We’d like to give a big thanks to Campbell Tickell for their support in our preparation for the Regulator of Social Housing’s IDA. Sue and her team engaged with the Board and executive team to maximise the benefits beyond regulatory performance and to rehearse the key interviewees.
During our IDA we received really positive feedback, particularly around our documentation. The ‘top tips’ summary sheets for each topic and the briefing notes that we prepared with CT’s support were very effective. And we were in a confident position following the interview preparations, which stood us in excellent stead for the real thing!
Excellent engagement and high quality challenge, providing great insights as well as a very useful and thorough review of the fundamentals. A real value adding service as well as being good Value For Money.
CT were easy to work with. The process was good and we had a good range of candidates.
One Housing was going through a period of change and transformation. At the start of the process we wanted to gain some good intelligence about our people – their values and their views of us. We worked with Campbell Tickell to carry out a CultureScan.
The work gave us vital insights into how the organisation really works – as opposed to how we thought it did. It highlighted real strengths for us to work with; for example that many staff valued and recognised our commitment to diversity and this was a key part of their work experience. But we also found challenges – our commitment to empowering front-line managers, for example, was not a reality to many, who felt decision making was slow. The scan gave us a better sense of our overall culture, and also identified the pockets where local cultures were different. Perhaps most importantly, it gave us a strong sense of what we need to do to create the vibrant, focused, fun culture that we aim for.
Extremely accessible team who provide a high support high challenge approach to their work. Extremely knowledgeable about their field of work inspiring confidence with their recommendations
High quality work, lots of engagement throughout the project. very knowledgeable, and very good meeting facilitation. All work completed to time and to a good standard.
I would like to thank Campbell Tickell for their help and support during the recruitment of a new Chief Executive. From the initial reply, to our tender invitation, it was clear that CT’s attention to detail; searching out our needs and the support to the senior members of the board to refine their thinking; made all the difference to the final outcome. The innovative approach employed to involve the full board has been commented on and the final agreement by them made the selection of the best candidate a relatively simple matter. The list of potential applicants was wide and varied and gave us the opportunity to test the market and line up a new CEO to fit our needs in the next stage of our development. It was gratifying to note that the panels of Trustees and CT’s own interviews brought out the same results. This gave the board a measure of confidence added to their own thoughts in the final analysis. The whole process was designed to involve as many of the board as wished to take part, with the final selection of the last 3 being attended by the full board. This gave the necessary buy-in by the board and was handled in an innovative way with presentations from the candidates. I would have no problem in recommending Campbell Tickell for recruitment or other work in our space, you seem to have a great and detailed understanding of the needs of our sector.
Campbell Tickell provided excellent support as our Senior Team developed and refined our latest business model facilitated by BRIXX. Our Board wanted to ensure that this year’s business planning cycle included rigorous stress testing of a wide range of scenarios and that Board members fully understood the combination of risks that combined to create our perfect storm. Campbell Tickell’s enabling work facilitated the Board as they identified and reviewed our key risks and their impact. This enabled the Board to challenge senior management effectively on the Association’s mitigation plans.
We secured development funding through the Life Chances Fund to develop three Social Impact Bonds. We commissioned Campbell Tickell to help conduct research and support the development of a business case for full applications to the Life Chances Fund. I found CT to be professional, knowledgeable and accommodating. Their support and work has resulted in us making two full applications to the Life Chances Fund. I would recommend CT. Liz and Shaun were brilliant.
We commissioned Campbell Tickell to advise and support the development of our current ambitious and forward-looking Housing Strategy, ‘Building Together for a Strong Future’. We found that the team had a range of expertise and skills sets which were used to good effect over the course of the project. Our experience of Campbell Tickell was that they worked well in conjunction with council officers as part of a rounded and interactive project team. With support and advice from Campbell Tickell we now have an adopted Housing Strategy that reflects the council’s ambitions for the future.
The Good to Great Governance programme overall has been excellent. The delivery has been of high quality and I like the accessibility of the webinar format. As a new charity, the programme had been valuable in ensuring we are set things up correctly and are doing the right things. It has clarified the role of board members and the executive, and develops confidence to remind board members of their responsibilities. The supa-regional event facilitated some helpful conversations and reinforced some of the skills, knowledge and experience we needed to consider when recruiting new members of our board. It was very timely as a result.
In preparation for the introduction of the Homelessness Reduction Act and our Early Adopter Homelessness Prevention Trailblazer pilot (funded by the CLG), we commissioned Campbell Tickell to undertake a review of our homeless hostels for single people and temporary accommodation for homeless families, with a view to make best use of limited resources. Liz Zacharias and Karen Patten conducted the review sensitively and professionally and gave us well thought-out options for improving the pathway for homeless people in Southwark. They listened to us and understood the range of stakeholder requirements. They delivered a first class report and platform for going forward.
Following a governance review three years ago we appointed Campbell Tickell to undertake a Board effectiveness review to give us a sense check about our progress and to see how we could continue to improve having undergone some renewal on the Board. Greg Campbell and Rosie Chapman led the review in a thoughtful way reflecting the complexity of Nacro with businesses operating in different markets, with a variety of funders and regulators. The review supported our strategic away day and gave us helpful direction for improvements in governance as we embark on the review of our Corporate Strategy. I would recommend Greg and Rosie.
We engaged Campbell Tickell to undertake some facilitation and review work with our Board of Management. This work included interviewing all Board members, and then facilitating a Board workshop on effective modern governance within a bilingual work environment, which resulted in the delivery of a clear outcome report with recommendations on Board member recruitment and training, Board agenda structure and a refocus on strategic issues and emerging sector risks.
This work was delivered on time and within budget, and assisted the Board and the Executive Team in reviewing the strategic governance and accountability of this large scale stock transfer association at a pivotal point at the end of its first five years. We definitely gained from the experience which James and his team brought to the workshop, and their honest and challenging approach was effective in moving the Association’s governance thinking forward.
I have been to many presentations on VFM over the last few years, but yesterday’s session from Campbell Tickell was head and shoulders above the rest. The feedback I have had from PlaceShapers’ members bore this out. The Guide they have produced for us was a great piece of work which is already becoming essential reading for associations who want to move up a gear on their VFM journey.
I have had a good read of the report this afternoon and just wanted to say I think it is really great. I have also looked at the management agreement and it’s great too. This really gives me what I need – a robust overview of where we are at, with key risks highlighted, all of which you have pulled together very promptly. Thank you very much for what is an excellent report.
Thank you so much Jon for facilitating our Board away-day. I feel that I have a better understanding of what our board needs are and where we see CCH going. Everyone enjoyed the day. The follow up notes were really helpful and we are looking forward to utilising them as the basis of our new business plan.
Alistair’s work to develop our new service model was excellent and I wanted to feed this back to you. He has led the wider project team in pulling together our concept and created a solid/deliverable proposition which has achieved the support of our Board. Everyone at Thrive has really enjoyed working with him, please pass on my thanks.
CT carried out a Governance Review for Settle. Ben Wilson ensured that the process was really inclusive and the background work thorough. I think this reassured the board that CT had really got an understanding of both governance and where the business has got to, and crucially, where it needs to go in future. The final report provided an opportunity to learn about best practice in governance in housing and other sectors, with a clear focus on the modes the board needs to operate in and the importance of behaviours in the boardroom.
The new written style and structure which James [Tickell] developed for the Charity Commission have really helped to broaden the appeal of our publications, and improve our ability to reach a much wider audience. In just 14 weeks we’ve had orders for 40,000 copies of the first publication he wrote for us – a huge increase on the usual levels of demand. This work is an important contribution to our effectiveness as a regulator. He produced all this very quickly for us and we’ve had many unprompted compliments on the clarity of the guidance.
Our Tenants Panel review project was managed sensitively and effectively by Irene Banon. With Irene’s help our Tenants Panel has a clear direction for the future, supported by a workable framework for implementing the changes. I would highly recommend to others.
Radojka has worked with the Board, Senior Management Team and wider group of Managers of Amnesty International UK. She has run awaydays for both Managers and Board and she brings a real ability to get to the best out of such occasions. She plans the events well, is adaptable on the day, builds real rapport with people and also drives the participants to deliver their best being open to challenge and new ideas. She knows the value of these occasions, ensures they are well used and invariably gets great feedback from all involved. Her insights, delivered with tact and humour are based on a wealth of experience and she has lent that knowledge to us in a way which has helped us all do great work.
Thank you so much to Greg and team for an outstanding job in helping us recruit our new Chairman. Your help with what was a thorough process and in supporting our final selection was invaluable. All candidates spoke very highly of the whole process and the calibre of candidates was exceptional. We could have appointed any one of the last three candidates, which is testament to the great job by you and your team. All together a rigorous process and appointment. Michael, our CEO, and the Board are delighted with the outcome.
I’d like to thank Gera, Bill and your team for all your efforts on our Chief Executive recruitment. I believe we couldn’t have made a better appointment, we are delighted to have Denise on board and we’re all really looking forward to working with her.
We felt your recruitment process was rigorous albeit with flexibility, you listened to us and adapted your approach accordingly. I also appreciated your willingness to go the extra mile and, for example, conduct evening meetings and take weekend calls, to accommodate availability constraints.
This was an excellent quality and a good value for money process. I really enjoyed working with CT and I am sure Women’s Pioneer will be happy to work with you in the future.
Gera Patel, Partner at Campbell Tickell, and her colleague impressed us with their forethought and their honesty and grasped the key issues through careful questioning and investigation. They helped us review our previous specification and made us think through afresh what we really were looking for and why. They also got the right balance between doing the work for us and ensuring that we were comfortable and owned the process at each stage.
We have worked with Campbell Tickell on a number of occasions, most recently on the appointment of our Chief Executive. We selected CT as a result of a competitive process. They impressed us from the start throughout with their knowledge, and expertise, experience of and success in appointing at this level, combined with depth of reach into the sector, with enough into sectors more widely (the latter which was important to us in this appointment).
From the start they showed that they wanted to “walk in our shoes”, to find the right person for our role, and this way of working came across strongly all the way along. Their back up administration was superb, they shouldered a lot of this and it was all spot on. The search, and attraction strategy worked well. There was contact with the lead consultant (Gera Patel) throughout, who kept us briefed and ahead of things all the way along. The stages of the selection process were effective, it was the right mix to ensure we had a good field and the final selection event was well thought out, well designed and tested out all that was needed. We felt very effectively supported throughout. They presented to and worked with our key stakeholders in a highly professional and sensitive way.
What stood out for us was they were willing to push us to think about things we might not have thought of ourselves. They didn’t just “take our brief” but listened, and added a huge amount of value. We have a super appointee as a result. Thank you.
Campbell Tickell were appointed by the Trust to support us in ensuring that we have the highest standard of corporate governance. During the past few months James Tickell, Ben Wilson and Radojka Miljevic have worked with the Trust’s Board to help them review the governance framework, make recommendations for improvement and produce an action plan for implementation. Their knowledge, experience and enthusiasm have been obvious to everyone involved in the project and I have no hesitation in recommending their services around governance to other organisations.
Helen Gregory from Campbell Tickell developed the project and worked with staff to set up a customer centric Income Management Service at Thrive Homes that supports customers who are about to become tenants and then to maintain their tenancy for as long as they wish to continue it. She brought a wealth of knowledge and good practice to the project but also a very practical understanding of the challenges involved in developing a new way of working. This was a tremendous support to staff and gave them the confidence to persevere in establishing an effective team. Helen has an easy accessible style of working that enables her to work with both customers and staff throughout the organisation. The project was delivered on time, on budget and achieved its objective.
Pound for pound, the best value consultancy we have ever had.
We were pleased with the report. It was clear, thorough, covered what we wanted and avoided the pitfalls we’d feared of being over complicated and detailed.
As a newly merged charity, one of the critical tasks is getting our governance right for the future. Campbell Tickell have been exceptional at working with trustees from both the former charities, as well as the executive, in helping set both the structure and the tone for the St Mungo’s board to come together in a way that has reinforced the rationale for merger and our combined values. In short, we have got ‘further, faster, better’ than we could ever have done on our own.
The report you have prepared is an excellent piece of work. It is clear and the recommendations easily implementable … a ready to use document.
We needed to ascertain the baseline levels of awareness of the Housing Ombudsman Service from its users and key stakeholders, and to review whether there were any factors which precluded access to the Service by those who are entitled to it. Campbell Tickell carried out imaginative and thorough research involving tenants, landlords, and a range
We engaged Karen Patten of Campbell Tickell to review our draft submission for an important tender. Karen’s review proved to be invaluable to us, pointing out areas of strength and suggesting areas for improvement in a helpful and constructive manner. Her extensive experience of tenders from both a provider and commissioner perspective was crucial in helping us achieve the required standard. In the end we were delighted to hear that our tender had been accepted, and that we scored very highly in the process. I would be delighted to recommend Karen for similar reviews in the future.