We engaged Campbell Tickell to carry out their CultureScan.  We found them easy to work with and they also engaged well with our teams, in carrying out focus groups that explored some of the themes that came out of the surveys. The subsequent report gave us some helpful insights into the culture in different teams and how that also varied across the different levels of the organisation.   It was also insightful to benchmark ourself against our sector peers. We have also made a number of other changes as a result of the exercise and have also been able to give the Board assurance on the culture at B3Livng and engage them in the work in this area.

We’re absolutely delighted with the outcomes of both our CEO and Chair recruitment processes. The calibre of candidates, the rigour of the approach, and the insight provided throughout have all been outstanding. We’re especially grateful to the team at Campbell Tickell for their support, challenge, and partnership helping us secure two exceptional appointments at a pivotal moment for ISHA. We would wholeheartedly reuse CT for our future leadership role recruitment. Thank you.

Campbell Tickell are leaders in appointing executives and NEDs to housing organisations. Their cumulative understanding of the sector, which is reinforced by events like this, makes them the first-choice executive search organisation for the sector.

The webinar was first class, it gave an excellent overview of learning from the first 12 months of the new consumer rating and will help inform the future delivery of our services.

We were delighted with our decision to work with the team at Campbell Tickell, who had been repeatedly recommended to us. They worked closely and flexibly with us at every stage, approached the Review with sensitivity and empathy as well as years of knowledge and experience, and delivered an excellent Final Report, which included no surprises because we had been kept informed at every stage. The action plan that has resulted from the review has been invaluable, and our confidence in our own governance is growing all the time.

Campbell Tickell are really professional and efficient. They were excellent in helping us secure the outstanding, successful candidate. We will use them in future.

The Executive Team and Board have had the privilege of working with Tracey McEachran for over a year on Executive team coaching and board facilitation. Stepping in seamlessly after the retirement of our long-standing facilitator, Tracey brought a fresh, yet quietly disruptive approach that has invigorated our leadership. She has worked with us during the transition from one CEO to a new CEO, who was previously a member of the Executive. Tracey expertly facilitated Executive Team Development.  Her unique blend of genuine creativity and evidence-based methodology—rooted in psychology—has proven to be a powerful catalyst for growth. Everything she does is intentional, purposeful, and deeply effective. She challenges us, provokes deeper thinking, and brings a pragmatic lens that ensures real progress. Through her guidance, we have not only gained a greater understanding of ourselves but are also evolving into a stronger, more effective team. It has been a true pleasure to collaborate with her, and we look forward to continuing this journey of development and excellence

Thank you all so much for all of your support, you helped us get to where we are now and having you working alongside us, really has given the RSH the assurance they wanted.

Thank you so much for working so collaboratively with us. Cabinet last night were really supportive and complimentary around the strategy development and the consultation, how we approached it, how engaging it was and innovative.

We recently commissioned Campbell Tickell in conjunction with arc4 consultants to undertake an assessment of the private rented sector across North Yorkshire. The assessment was of high standard and undertaken in a timely fashion. We were very pleased with the outcomes of the study, in particular the insights into the sector, and the level of detail that was provided. The study will enable us to move on to developing a more strategic approach and targeting our actions and resources into the areas where it is most required.

Gera and the team have helped support or organisational change, very well informed, valuable advice and easy to work with

We have just completed a piece of work with Campbell Tickell to conduct an assessment of our housing and care services for older people as well as our operating environment to enable us to make strategic decisions on our future direction and growth. We chose them because of the breadth of experience across the consultancy team appointed to our project and are very pleased with the decision. Their experience brought a great understanding of wider practice beyond Ireland, a practical application of knowledge from their combined specialist areas, and a commitment to thoroughly research and understand the Irish context within which we operate. Their recommendations are practical and clear and included valuable information to support our work with partners and stakeholders going forward.

We recently commissioned Campbell Tickell, in conjunction with Arc4, to undertake an assessment of the private rented sector across North Yorkshire. The assessment was of high standard and undertaken in a timely fashion. We were very pleased with the outcomes of the study, in particular the insights into the sector, and the level of detail that was provided. The study will enable us to move on to developing a more strategic approach and targeting our actions and resources into the areas where it is most required.

In adult social care, it’s critical to have a good understanding of client demand and needs to plan for the future, and ensure our residents have access to the right accommodation and right level of care. Campbell Tickell helped us to make sense of our data, future needs and then formulate a detailed and thorough needs assessment of extra care housing for the future.  Working with consultants with the experience and knowledge in this area helped us feel assured on the outcomes of the report.

It is important that organisations use services such as this, to prepare themselves for imminent regulatory change.

Catherine Little, Director at Campbell Tickell,  delivered an excellent workshop for us on Governance and the Responsibilities of Trustees. She listened to what we wanted and put together a workshop with the right level of content and discussion. Catherine has a relaxed informal style, engaging her audience through her empathy and understanding of their role and context, striking a good balance between stressing the importance of good governance and the practicality of being a Trustee. I would highly recommend Catherine, and Campbell Tickell, to anyone looking to train Trustees on governance and their responsibilities.

Campbell Tickell are extremely well connected in the sector and provide consistently excellent services.

Campbell Tickell have supported Cairn in recruiting three senior positions in the last 12 months. The support that has been provided has been excellent in formulating recruitment packs and meeting to discuss important details. The standard and quantity of candidates has also been excellent and support with information packs on candidates and interview support. Thank you!

Campbell Tickell was a great source of assurance in helping us to successfully complete our IDA action plan.  The critical friend support given on the financial plan in particular was in depth and detailed, ensuring our base plan had a clear audit trail and reconciliations back to all documentation.  Our financial model now gives me the confidence that we are set up well for the future and can easily build on this and apply best practice. Helen Routledge worked diligently and flexibly on this project and felt like an extension of my team during this time. It was personally great to work with her combined with her positive attitude.

I recently attended A Webinar organised by CT, “Organisational culture in a turbulent world”. The event was very well organised, the content was very thought provoking and there were many ‘take-aways’ for me personally. Tracey McEachran in particular, was a fantastic speaker and the whole hit the spot with me. Can’t recommend highly enough.

CT’s recent webinar on Organisational culture in a turbulent world was a great opportunity to learn the value from HAIL of the CT CultureScan. Reminding me of the importance to carry out this type of review to ensure that a Strategic Plan is underpinned by solid data. Francesca Stanyer, Policy and Research Manager at CT provided some insightful statistics and information to back up the approach ensuring that organisations are focusing on the right areas. It reminded me that in order to get an honest response this needs to be an exercise not carried out internally.

With presentations from housing organisations and Campbell Tickell, this was a timely reminder of the importance of culture, especially in the context of change, and the pitfalls of overlooking it. It was specifically helpful for us at Coastal Housing in the context of planned merger and being mindful of culture from the outset. Overall, it was well worth an investment of an hour’s time; the webinar was well planned and covered a lot with a good opportunity for Q & A.

Jim is a key reason for the positive feedback. Knowledgeable, understanding, approachable and sticks to what he says he will do.

We approached CT to recruit two board members and one committee member. Following a thorough and efficient process we exceeded our goal and recruited a second committee member from the candidates presented by CT.

Working with Campbell Tickell is always both enjoyable and productive. The latest recruitment campaign was very successful as always. I would not hesitate in recommending them.

Throughout the recruitment process, which was a challenging timescale, we were appropriately guided and supported. The experience of both consultants was well timed in providing comments at appropriate intervals that assisted the interview panel in making a successful appointment.

Knowledgeable and responsive team.

You are a great facilitator, Deb [Bannigan]. Love your approach including your humour and how you relate ideas/feedback to practice/real life experience or insight.

In an increasingly pressurised sector, the benefits of kind communication are clear for all to see. James Tickell and Tracey McEachran delivered an excellent session on this for Connexus as part of our leadership development programme. This will be invaluable for our leaders in tackling the challenges ahead, and creating wellbeing for tenants and all colleagues alike.

From January to June 2023 Campbell Tickell were commissioned to assist us with a comprehensive strategic review in HAIL. This included a staff focused culture scan, updates to our vision, mission and values and setting our new strategic plan for 2024-2028. The team at CT were very professional with a wide range of experience and knowledge. They worked closely with the Leadership Team and the Board throughout the process achieving all requirements within the time frame.

The webinar was a great opportunity to take 90 minutes out to focus on a really important topic and learn from others. Insights offered from those outside of the sector are so important as we all deal with people. Excellent facilitation by Ian.

The excellent follow-up webinar on the thought-provoking ‘customer engagement report – fresh perspectives’ further highlighted the need for the sector to think outside of the traditional box if we are to meet the needs of our residents in the fast-changing world of providing housing services. Would highly recommend the research report and webinar to fellow practitioners and board members.

The latest DIN & Campbell Tickell joint report on customer engagement is full of practical insights from our sector and beyond on how we move from compliance to genuine, representative conversations with our customers that can build trust and ensure we’re always doing the right things. Everything comes back to leadership and culture.

Campbell Tickell supported Women’s Aid Federation of England with a review of governance and board effectiveness. Radojka and the team were hugely knowledgeable, insightful and challenging in the most constructive way. I would happily work with them again.

We had excellent support from the CT team in recruiting our new Director of Finance & People Services. Good quality advice and insights during the whole process, generating a strong field of candidates and led to a great appointment. 10/10.

The support from Jim Green was invaluable. The guidance for the final shape of the process we used for recruitment worked so well that we have decided to adopt it as our default approach for the future. Having the additional resource to undertake the screening interviews after long listing felt like an extension of our own capacity rather than external consultancy. As a small organisation, Jim was already very aware of the particular nuances of our operating context – as well as bringing the wider understanding from Campbell Tickell of our values and mission.

I have been impressed by the support provided by the CT team in our recent executive recruitment. They listened keenly to our brief and aspirations, and worked tirelessly to fulfil our needs: a job very well done. Thank you.

CT produced an excellent report, which provided a strong and ambitious strategic reference point for us going forward. This included short-term wins, as well as recommendations for long-term and sustainable change to the council.

We engaged Glenn Allum of Campbell Tickell to assist in the integration of 500+ properties being acquired from another RP. Glenn was a real asset to our project team, providing invaluable guidance, technical knowhow, and overarching project management skills. It was an absolute pleasure to work with Glenn and feedback from colleagues involved in the project echo this sentiment. I would not hesitate in recommending CT and Glenn to other providers.

A very professional and effective recruitment service Campbell Tickell know the social housing sector well and this was very evident in the service provided.

Highly professional and friendly approach to the project, which led to an excellent recruitment outcome.

Kelly Shaw was excellent to work with. Sourced good candidates and was very efficient in organising and delivering the process. It took 2 rounds to get the right person and Kelly remained committed and proactive throughout.

CT were extremely consultative – taking time to really understand what we wanted, and the importance of our values being demonstrated in the candidates put forward. It was a pleasure working with them.

Thoroughly enjoyed working with Gera at Campbell Tickell – made the recruitment process very easy to navigate with a good outcome at the end. Her experience in the sector ensured we had a good pool of candidates which we would not have achieved had we decided to recruit ourselves. Looking forward to working with them again.

Just wanted to thank all at Campbell Tickell for a superb job of evaluating our options as a small specialist RP, managed entirely by volunteers, and helping us to identify the perfect partner. You then guided us through the negotiations and legal/financial due diligence process with patience and understanding so that we were able to complete our transfer of engagements exactly on schedule. Your whole team was a delight to work with.

Campbell Tickell provided RHP with valuable support as we prepared for our IDA. They helped build the confidence of all those involved by assisting us to set out the RHP narrative in a clear and transparent way that delivered the assurance that the regulator was seeking. We were of course delighted to retain our G1/V1.

Campbell Tickell completed a thorough review of the Group’s governance arrangements and benchmarked our systems against the new NHF Code of Governance. The team, led by Stephen Bull, offered insightful and sensible suggestions/ advice for improvement, and provided the Board with good assurance through a detailed report and positive presentation.

CultureScan is a unique and impressive organisational development/staff survey tool which is simple to use and has its well thought-out seven pillars of a positive culture and traffic light ranking, it is easy to understand. It gets under the skin to provide a true and accurate picture of the prevailing culture, warts and all. If you want to understand what’s really going on and what people actually think about your organisation, CultureScan will not disappoint. Its insight is priceless.

Campbell Tickell involved managers, front line staff, commissioners and other key stakeholders to identify in a clear but meaningful way how much our culture had changed (24% on average). Most importantly CT left us with a tool to measure that change going forward, which we will use every two years. This work not only meant we could demonstrate the positive effects of our changes externally, including to regulators, but also brought together people internally as they realised how much the positive effects of their hard work had impacted on the St Mungo’s culture.

I find CT webinars are always a valuable use of my time. The speakers are knowledgeable, and I gain key facts in a digestible way. They also share direct experience in a way that is very helpful.

‘1000 miles to carbon neutral: First steps on the journey’ webinar was a great opportunity to share both the challenge, approach and first steps.

I’ve been to several events on this topic, this was the best informed and most practically useful I have attended.

Brilliant seminar, excellent speakers identifying and covering the future ground on this exceptionally important and complex issue for housing.

I really appreciated this webinar: excellent speakers and well curated by Campbell Tickell. As an independent coach and mentor, I particularly appreciated it being free of charge.

There is always something new to learn in relation to cyber security. This masterclass made the important link between governance and cyber security and provided a number of important practical steps to take both in terms of prevention and the experience of going through a cyber security breach. Essential for organisations who recognise that it is not just “if” but “when.”

This masterclass was packed full of great insights into how and where to start with cyber security governance; what works well and what doesn’t work so well; I came away buzzing with ideas. The calibre and experience of the presenters was top notch and it was especially powerful to hear a first-hand account of an incident, one that could’ve happened to any of us, and the lessons/new practices that arose out of it. Plenty of time was allowed for questions and reflections, which is essential with such a complex subject. I thoroughly recommend attending future CT events.

The session was extremely informative. Beyond training and awareness is practical, real-life scenarios and examples – of which there were plenty from experienced, knowledgeable individuals. The interactive nature of being able to ask the panel members questions throughout was very informative as well. Highly recommend.

The announcement of our IDA timetable made us feel a little undercooked. CT responded really quickly, and Hilary Gardner came alongside with a robust well practised approach that helped us get our ducks in a row. Referencing best practice elsewhere in the sector, CT tested our documents, and our presentation and interview technique – all in the nicest possible way. We would use CT again for this – but hopefully not for another four years.

This was a really great webinar on an important topic. Chaired and delivered well and at a great pace, without losing the key messages. The speakers were varied, well informed and the right people for the subject. A large attendance and informative Q & A’s which ran during the event so again, a great use of time. A lot packed into 1h 15mins…More of the same please…

Both our Board and executive team were really impressed by the contribution of Stephen Bull at our recent Board strategy day. Stephen gave a really helpful overview of the National Housing Federation’s new code of governance and focused on the issues that were particularly relevant to us. He engaged well with all our Board members during both the formal and informal parts of the day and we’ve now got a clear action plan linked to this that we’ll be implementing over the next few months.

A timely session and a reminder that we need to think beyond the pandemic. it will not be the habitual way of working.

We were extremely pleased with the process and outcome of our CEO appraisal. It was very insightful! It has been an absolute pleasure working with Campbell Tickell Associate Consultant, Anne McLoughlin throughout, and feedback from colleagues, board and others mirrors this sentiment. The recommendations of the appraisal have provided finance and governance members with a solid base to set new objectives with our CEO. It has certainly helped us in terms of reviewing and refreshing our internal appraisals for senior management.

Campbell Tickell supported us with a review of our Embedding Excellence action plan, concerning our governance arrangements. With excellent sector knowledge and an expert senior associate consultant, Kathryn Bull, they were also easy to deal with. CT were objective but fair, and certainly did not give Connexus an “easy ride” with their review. They provided us with a genuinely value added service and were excellent value for money. Additionally, they gave excellent assurance to the Board and precisely the service we asked for!

The masterclass was a really informative event. The speakers were knowledgeable and thought provoking and the workshop offered positive and practical options to improving approaches to governance and engagement.

I found the masterclass both instructive and thought provoking. I particularly enjoyed the interaction with other delegates during the break out session. The CT team set just the right tone and expertly led us through the key points about the new challenges for Board Effectiveness.

The CT People & Culture Masterclass was a really useful session. The speakers were varied and interesting and it was great to hear some of the thoughts and intentions behind the development of the new 2020 code. Each panellist provided different perspectives and there was opportunity to discuss different ideas about culture; how it is developed and of particular interest, thoughts and practical ideas of how it might be measured. I would definitely recommend attendance for both Board and Exec leads.

Fascinating and challenging discussion which will help us all consider how best to make time for authentic discussions around people and culture, at Board and senior manager level.

The CT Masterclasses are very useful, focused sessions on really relevant topics. Expert input from speakers and excellent discussion with peers.

If you want insight to the new NHF code expectations in bite size chunks, look no further than the CT masterclass sessions. A well organised, well attended and interactive session on People & Culture ensured attendees had the opportunity to join in an interesting and thought provoking discussion, and gave pointers for starting the ‘compliance’ conversation back in the organisation. Would recommend for Board Members, Executives and Company Secretaries a like.

I found the CT Risk and Assurance Masterclass really useful to get under the skin of the new Code of Governance and help me, as Company Secretary, to think through compliance and beyond. Hearing from other providers was valuable as was the question and answer session, both allowing me to reflect on what we currently do and how we could improve.

The Masterclass set out clearly the requirements from the new NHF Governance code and balanced with a reminder of what good risk control and assurance should look like for a Board. It was kept to a good pace and with knowledgeable and practical speakers.

A challenging and informative session with lots of practical advice and useful tips. Well worth the time spent attending and valuable for Board Members and Officers.

Our board is made up of highly experienced members; working with Campbell Tickell using the We. Scan psychometric test gave us an innovative way of looking at the talent we collectively possess. It gave us new insights into what drives our behaviours, and enabled a meaningful conversation on how we get the best from our diverse members. This board development work with Campbell Tickell has given us a strong platform to understand how we can work better as a team and how we will go from achieving good to great governance as a board.

Campbell Tickell were the obvious choice to update senior Officers and elected Members of their respective responsibilities in hearing the tenant’s voice and what good governance looks like in the light of the Housing White Paper. The approach to the training was spot on and Members were fully engaged, receiving informed responses to great questions. I feel reassured that the Council is now far more aware of their responsibilities. I would use CT again.

The CT Masterclass on Board Effectiveness was excellent. Well organised and with good content, there was also really interesting and thought-provoking discussion between delegates. As the SID on Eastlight’s Board, which was formed following a recent merger, I found it particularly relevant.

Really pleased to have attended the Board Effectiveness Masterclass. Time well spent with governance professionals on our biggest challenges and how we can move forward with the aid of the new Code of Governance. Excellent presentations from Tabitha, Aman, Ceri and James and the opportunity to chat to colleagues in Stephen’s break-out session. Looking forward to the next three Masterclasses on Risk & Assurance, People & Culture, and Residents.

The new code is a step change for governance in the sector. This was a really useful session helping board members and executives to consider the implications of the code for them and an opportunity to learn from others.

A most welcome & timely reminder of urban & some rural societies area challenges & trends brought into sharper focus by COVID-19.

The leadership course has been great. Lots of different ways to explore new ideas, and new concepts. I have found it interesting to reflect on my own ways of working, and how I work with others in teams and as individuals. The online sessions have been well structured using interesting techniques, such as meditation and breathing exercises to ensure that people feel that they are working together whilst being home based.

I was pleasantly surprised as to how much this course changed my perspective of what good leadership is and more importantly what it can be. I thoroughly enjoyed the process of self reflection and growth in a supportive group within the fun and interactive format.  The course was managed brilliantly online and I shall definitely be taking forward with what we learned with my colleagues and continue the momentum.  Many thanks to the awesome trainers who put the course together. 

It has really helped me on a deep personal journey which will benefit me in both my personal and professional life going forward. It has completely exceeded my expectations and I have gained so much more from it than I thought I would. Such a brilliant course.

The support was there even though we couldn’t be face to face; kept everyone engaged throughout each session.

The trainers were outstanding; the whole delivery was brilliant; the delivery was very clear.

Your knowledge of the sector and of the potential candidates experience, made finding excellent people for the shortlist very easy.

Campbell Tickell approached our recruitment project with a clear understanding of our requirements and were responsive in devising a successful recruitment programme to suit our needs.

Campbell Tickell understood immediately what we were looking for in the recruitment of a Managing Director and were able to source suitable candidates. They were also able to work within the budgets we had available and were flexible during a challenging time (lockdown).

In the midst of the pandemic, the project delivered by Campbell Tickell was innovative, professional and timely. The project was managed extremely well and gave us the confidence to progress when the easy option would have been to delay.

Campbell Tickell worked very closely with NHS England and Improvement, and the Integrated Commissioning System (ICS) to develop a housing needs assessment. The level of detail and range of data sets, which were brought together from a housing, social care, and health perspective, have provided an evidenced based projection of future housing need amongst this population. This is so often overlooked in strategic housing plans.

I thought I should just drop you a line to say how successful the recent recruitment process has been. We have now appointed two NEDs as a result of this recruitment and they are already making a significant and valuable contribution to Board and other discussions across a wide range of issues.

I thought the CT Regulatory Returns Masterclass was all very useful and gives me a good tool to go back into the business to ‘beef’ things up.

Our board and senior team has received excellent advice, insights and steers on a few pieces of important work recently. The candid and constructive approach from CT consultants challenged our thinking and supported much better business outcomes than otherwise I think we would have achieved. It has all helped progress our business and added value when and where we needed it. Much appreciated.

Stephen Bull heard and understood our requirements and delivered the project in such a way as to add value to the business.

I was really surprised how easy and rewarding I found this online experience. I am acutely aware that it all depends on whose leading the course and how comfortable and confident they are with the virtual world, and as course leaders. Tracey and James are excellent course leaders and undertake their roles with super style, great engagement and demonstrate their deep experience and insight. It has made a difference to me and Pobl Group!

I just wanted to take a moment to thank you Niku and Campbell Tickell for making our virtual board training session so successful. The event was organised fantastically well, the pre-planning, the exercises and feedback session. Niku was a great trainer and pulled the board together successfully in difficult circumstances. Our entire group had a wonderful time and the session bought the board together.

Thank you for an excellent initiative, which was well run and expertly facilitated. It gave a timely opportunity for the Board to consider the post-Covid environment and feed into our strategic planning process. I would thoroughly recommend CT’s scenario planning exercise.

PA has deployed the specialist services provided by Campbell Tickell in a range of business areas. Their experts have enabled us to enhance our activities in a faster, professional and cost-effective manner to complement the work performed by my colleagues. I would have no hesitation in recommending Campbell Tickell to other organisations.

What we discovered was that there was no such thing as too much communication. It was communication, communication, communication. In that regard, the WhatsApp Group Campbell Tickell set up was really, really useful. It gave chief execs a safe space to offload, to ask questions, to check what other people were doing, to sense-check, to check stuff. It was really helpful, and I’d like to carry that sort of forum forward. I think actually it accelerated decision-making in the sector and helped us make better decisions more quickly.

Hilary Gardner was focused and professional and was instrumental in moving the project forward, keeping it on track and maintaining a critical friend role throughout. Support from Sue Harvey was also invaluable.

Campbell Tickell worked with us over a number of months to develop our Strategic Plan 2020-2022. Kathleen McKillion and Nicola McCrudden expertly guided us through the process, getting to know HAIL and what we were about. Liaising with a lot of stakeholders and ensuring everyone was heard and reflected in the plan is not an easy task but I really believe that we have that in our final document. Both were very professional and easy to work with. Big thanks to all the team!

SPEAR engaged Campbell Tickell to lead on the recruitment of a new Chief Executive recently. From the start CT showed a clear understanding of what Trustees and the charity needed from a new CE and they carried out a professional and wide ranging search to attract a strong field of candidates. CT supported SPEAR throughout with clear guidance, analysis and assistance through responsive and prompt action and ensured the best possible outcome for the charity. We now look forward to our new CE arriving in May.

It has been a pleasure to work with Campbell Tickell on our recent GDPR project for Soha. You have made a huge, practical difference to our compliance, processes and understanding of GDPR issues.

Radius was developing a funding strategy, with implications for our tenants and future business. Under the expert facilitation of Campbell Tickell, we risk assessed our operating environment, business opportunities and investment priorities, culminating in a plan to take us forward over the next 5 years. Their practical insight into the challenges of the UK social housing sector enabled our Board to guide discussions towards a tangible and coherent action plan.

Sue and her team engaged with the Board and executive team to maximise the benefits beyond regulatory performance and to rehearse the key interviewees. During our IDA we received really positive feedback, particularly around our documentation. The ‘top tips’ summary sheets for each topic and the briefing notes that we prepared with CT’s support were very effective. And we were in a confident position following the interview preparations, which stood us in excellent stead for the real thing!

Excellent engagement and high quality challenge, providing great insights as well as a very useful and thorough review of the fundamentals. A real value adding service as well as being good Value For Money.

CT were easy to work with. The process was good and we had a good range of candidates.

We worked with Campbell Tickell to carry out a CultureScan. The work gave us vital insights into how the organisation really works – as opposed to how we thought it did. It highlighted real strengths for us to work with. But we also found challenges. The scan gave us a better sense of our overall culture, and also identified the pockets where local cultures were different. Perhaps most importantly, it gave us a strong sense of what we need to do to create the vibrant, focused, fun culture that we aim for.

Extremely accessible team who provide a high support high challenge approach to their work. Extremely knowledgeable about their field of work inspiring confidence with their recommendations

High quality work, lots of engagement throughout the project. very knowledgeable, and very good meeting facilitation. All work completed to time and to a good standard.

It was clear that CT’s attention to detail; searching out our needs and the support to the senior members of the board to refine their thinking; made all the difference to the final outcome. The innovative approach employed to involve the full board has been commented on and the final agreement by them made the selection of the best candidate a relatively simple matter. I would have no problem in recommending Campbell Tickell for recruitment or other work in our space, you seem to have a great and detailed understanding of the needs of our sector.

Campbell Tickell provided excellent support as our Senior Team developed and refined our latest business model facilitated by BRIXX. Our Board wanted to ensure that this year’s business planning cycle included rigorous stress testing of a wide range of scenarios and that Board members fully understood the combination of risks that combined to create our perfect storm. Campbell Tickell’s enabling work facilitated the Board as they identified and reviewed our key risks and their impact. This enabled the Board to challenge senior management effectively on the Association’s mitigation plans.

We commissioned Campbell Tickell to advise and support the development of our current ambitious and forward-looking Housing Strategy, ‘Building Together for a Strong Future’. We found that the team had a range of expertise and skills sets which were used to good effect over the course of the project. Our experience of Campbell Tickell was that they worked well in conjunction with council officers as part of a rounded and interactive project team. With support and advice from Campbell Tickell we now have an adopted Housing Strategy that reflects the council’s ambitions for the future.

The Good to Great Governance programme overall has been excellent. As a new charity, the programme had been valuable in ensuring we are set things up correctly and are doing the right things. It has clarified the role of board members and the executive, and develops confidence to remind board members of their responsibilities. The supa-regional event facilitated some helpful conversations and reinforced some of the skills, knowledge and experience we needed to consider when recruiting new members of our board. It was very timely as a result.

We commissioned Campbell Tickell to undertake a review of our homeless hostels for single people and temporary accommodation for homeless families, with a view to make best use of limited resources. Liz Zacharias and Karen Patten conducted the review sensitively and professionally and gave us well thought-out options for improving the pathway for homeless people in Southwark. They listened to us and understood the range of stakeholder requirements. They delivered a first class report and platform for going forward.

We appointed Campbell Tickell to undertake a Board effectiveness review to give us a sense check about our progress and to see how we could continue to improve having undergone some renewal on the Board. Greg Campbell and Rosie Chapman led the review in a thoughtful way reflecting the complexity of Nacro with businesses operating in different markets, with a variety of funders and regulators. The review supported our strategic away day and gave us helpful direction for improvements in governance as we embark on the review of our Corporate Strategy. I would recommend Greg and Rosie.

We engaged Campbell Tickell to undertake some facilitation and review work with our Board of Management. This work was delivered on time and within budget, and assisted the Board and the Executive Team in reviewing the strategic governance and accountability of this large scale stock transfer association at a pivotal point at the end of its first five years. We definitely gained from the experience which James and his team brought to the workshop, and their honest and challenging approach was effective in moving the Association’s governance thinking forward.

I have been to many presentations on VFM over the last few years, but yesterday’s session from Campbell Tickell was head and shoulders above the rest. The feedback I have had from PlaceShapers’ members bore this out. The Guide they have produced for us was a great piece of work which is already becoming essential reading for associations who want to move up a gear on their VFM journey.

I have had a good read of the report this afternoon and just wanted to say I think it is really great. I have also looked at the management agreement and it’s great too. This really gives me what I need – a robust overview of where we are at, with key risks highlighted, all of which you have pulled together very promptly. Thank you very much for what is an excellent report.

Thank you so much Jon for facilitating our Board away-day. I feel that I have a better understanding of what our board needs are and where we see CCH going. Everyone enjoyed the day. The follow up notes were really helpful and we are looking forward to utilising them as the basis of our new business plan.

Alistair’s work to develop our new service model was excellent and I wanted to feed this back to you. He has led the wider project team in pulling together our concept and created a solid/deliverable proposition which has achieved the support of our Board. Everyone at Thrive has really enjoyed working with him, please pass on my thanks.

CT carried out a Governance Review for Settle. Ben Wilson ensured that the process was really inclusive and the background work thorough. I think this reassured the board that CT had really got an understanding of both governance and where the business has got to, and crucially, where it needs to go in future. The final report provided an opportunity to learn about best practice in governance in housing and other sectors, with a clear focus on the modes the board needs to operate in and the importance of behaviours in the boardroom.

The new written style and structure which James Tickell developed for the Charity Commission have really helped to broaden the appeal of our publications, and improve our ability to reach a much wider audience. In just 14 weeks we’ve had orders for 40,000 copies of the first publication he wrote for us – a huge increase on the usual levels of demand. This work is an important contribution to our effectiveness as a regulator. He produced all this very quickly for us and we’ve had many unprompted compliments on the clarity of the guidance.

Our Tenants Panel review project was managed sensitively and effectively by Irene Banon. With Irene’s help our Tenants Panel has a clear direction for the future, supported by a workable framework for implementing the changes. I would highly recommend to others.

Thank you so much to Greg and team for an outstanding job in helping us recruit our new Chairman. Your help with what was a thorough process and in supporting our final selection was invaluable. All candidates spoke very highly of the whole process and the calibre of candidates was exceptional. We could have appointed any one of the last three candidates, which is testament to the great job by you and your team. All together a rigorous process and appointment. Michael, our CEO, and the Board are delighted with the outcome.

We felt very effectively supported throughout.  They presented to and worked with our key stakeholders in a highly professional and sensitive way. What stood out for us was they were willing to push us to think about things we might not have thought of ourselves. They didn’t just “take our brief” but listened, and added a huge amount of value. We have a super appointee as a result. Thank you

Pound for pound, the best value consultancy we have ever had.

We were pleased with the report. It was clear, thorough, covered what we wanted and avoided the pitfalls we’d feared of being over complicated and detailed.

As a newly merged charity, one of the critical tasks is getting our governance right for the future. Campbell Tickell have been exceptional at working with trustees from both the former charities, as well as the executive, in helping set both the structure and the tone for the St Mungo’s Broadway board to come together in a way that has reinforced the rationale for merger and our combined values. In short, we have got ‘further, faster, better’ than we could ever have done on our own. Howard Sinclair, Chief Executive, St Mungo’s Broadway