Viewber offers the housing sector an innovative way to achieve viewings and property inspection targets, and deliver more vulnerability and welfare checks, without impacting on existing teams
INNOVATION & IMPROVEMENT
Associate, Campbell Tickell
Social landlords have a great many responsibilities and competing demands for their resources and attention. They take a range of approaches, but the usual aims apply: meeting targets, reducing costs, increasing productivity and delivering better customer satisfaction.
That’s why, now that I’ve come across a different and new way of doing things, I want to share it among the sector and influence others to do better. With so many stories being circulated in the media about housing sector failings, we should take every opportunity to re-double our efforts to avoid such failures and ensure the millions of daily transactions that take place between us and our residents are positive.
So, what I’d like to share with you is an innovative way of achieving viewings and property inspection targets, and delivering more vulnerability and welfare checks – the subject of so many adverse headlines just recently. For months I have been approached by a range of tech companies, offering services ranging from AI (Artificial Intelligence) for call centres, to new marketplace IT platforms for maintenance and repairs.
While some of them are gaining traction, others turn out not to be so adaptable to our sector. One exception I have come across is Viewber, which recently approached me via Campbell Tickell to ask for assistance in adapting its business to the social housing sector.
This is a tech company which has created a service offering full UK coverage of accredited property professionals and also generalists who can carry out a wide range of functions 24 hours per day, 7 days per week.
Range of benefits
Their ‘Viewbers’ (as their operatives are known) can handle property viewings, repairs pre- and post-inspections, tenancy verifications and welfare checks, as well as preparing floorplans and 360 degree photography for lettings and asset management.
Basically, anywhere you need a competent professional to carry out a visit at any time, they can provide it at short notice. This is especially useful for remote or distanced stock, and out of hours appointments, which we often struggle to provide.
Through a series of meetings with fellow social housing colleagues, we have refined a set of services which will give the housing sector a reliable, cost-effective, outsourced option to meet our targets and truly make a difference – all without impacting on existing teams and valuable resources.
It is unusual that a company devises its offer so proactively with its prospective customers, and for me this has set Viewber apart.
“We have refined a set of services which will give the housing sector a reliable, cost-effective, outsourced option to meet our targets and truly make a difference.”
Built to meet housing needs
Our feedback to Viewber has also enabled it to enhance its training for its Viewbers, and we have approved its revised policies and procedures.
This takes into full account our need to work with partners who understand the needs of social housing residents, including the safeguarding risks and concerns around vulnerability.
We’re also working with Viewber on its credentials on environmental, social and governance (ESG), and in particular to make it clear that its business model gives a useful and flexible option for its Viewbers, as well as its clients.
Simple to use
Its platform is simple to use, the service is pay as you go, so there are no minimum contracts – and thus easy to do business with.
I’d like to invite you to have a demonstration of the system to see the ways in which Viewber can help you deliver.
Plus, I am there as a Campbell Tickell associate to facilitate introductions and interpret specific needs, thereby minimising any problems from the start.