Accommodation Pathway: Developing a ‘Best in Class’ housing offer
House Flat Icon
Campbell Tickell was commissioned by Broadland and South Norfolk District Councils to create a 'Best in Class' housing service with a highly innovative Accommodation Pathway model.

Our work focused on preventing homelessness, providing high quality temporary accommodation and support for those most in need. Additionally, we designed an Accommodation Pathway model to open up choices for those exploring their housing options, to work intensively with those facing homelessness and to support households in accessing sustainable accommodation solutions.

Our approach:

Key tasks involved:

  • Reviewing the as-is delivery models of both Council’s and understanding their individual aspirations for local housing provision and joint working objectives;
  • Defining an Accommodation Pathway that will enable individuals to plan for their long-term accommodation needs through a realistic set of options, whilst supporting those who reach a point of crisis to re-establish and sustain a suitable home;
  • Reframing the provision of temporary accommodation through a sustainable model that optimises the supply of a high quality accommodation though accurate forecasting and utilisation modelling;
  • Reframing housing service provision to meet the approaches and needs of both Councils within a compliant and flexible model for allocating homes fairly and transparently;
  • Establishing a comprehensive Performance Framework to ensure compliance of the new model, to drive process efficiency and ensure the delivery of anticipated outcomes;
  • Outlining a Transformation Roadmap to enable the rapid delivery of change, with effective governance, resource planning, and ongoing benefits tracking.


The Councils are now progressing the delivery of the new service model and the  accommodation pathway.

Jamie Sutterby, Director of People and Communities, at South Norfolk Council commented:

It has been an absolute pleasure working with Campbell Tickell on developing a ‘Best in Class’ Housing Offer for Broadland and South Norfolk District Councils.  CT engaged positively and entirely within the spirit of the brief.

The operating model CT created to help tackle homelessness and provide high quality temporary accommodation will shape the housing agenda and improve the lives of our most vulnerable clients in the area. We are really excited to proceed, hopefully with full support of both our councils, to implement this model.

To discuss, contact Maggie Rafalowicz, Director:

Read Cllr Yvonne Bendle, Portfolio Holder Better Lives, South Norfolk Council & Cllr Fran Whymark, Portfolio Holder and Wellbeing, Broadland Housing Council’s case study write up on developing a ‘best in class’ housing offer (February 2021).

Read about CT’s growth, regeneration and development services, as well as our care & support services.

How can we help you?

Contact the Campbell Tickell team to find out how we can help

View our online services & training directory
This is default text for notification bar