3 Oct: CT-DIN-Salesforce Webinar: Customer engagement – fresh perspectives
About:
Campbell Tickell and the Disruptive Innovators Network are pleased to invite you to our webinar this Autumn to discuss our latest joint report published in July 2023. Kindly supported by Salesforce, our report offers fresh perspectives from across housing, not-for-profit and commercial sectors on customer engagement and how housing providers can innovate to better engage with their tenants and residents.
Customer engagement between tenants and landlords remains a critical issue for the housing sector. In this webinar, we’ll engage with some of the key questions the report asks, such as:
- How can data be fully utilised within a customer engagement strategy?
- How can using an innovative organisational mindset improve customer engagement?
- Can moving away from fixed engagement infrastructures (e.g. resident associations) encourage effective engagement and lasting change?
- How do organisations define how they will hear customer voices ensuring full representation?
Our panel will be made up of speakers who took part in research for the report, as well as our senior leads at Campbell Tickell and Disruptive Innovator’s Network. We look forward to discussing the report findings and hearing your reflections too.
For any enquiries, please contact:
Campbell Tickell: events@campbelltickell.com
Disruptive Innovators Network: ian.wright@disruptiveinnovatorsnetwork.co.uk
Salesforce: tlancefield@salesforce.com
Speakers
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Catherine LittleDirector, Campbell TickellCatherine joined Campbell Tickell as a Director in 2022 to lead across a range of consultancy projects. She is an experienced, values-driven leader, with a track record of delivering community-based housing services and putting tenant voice at the heart of decision making. Her 20 years’ experience in the non-profit sector includes time at Executive Director level, as well as extensive work with Boards to develop and deliver strategy.
She has particular experience and skills in governance, regulation and operations and is passionate about the importance of tenant voice being heard at all levels. She has worked with Boards to develop strategic thinking, including through formulating and leading Board strategy away days and horizon-scanning exercises to explore the current and future operating environment.
Catherine has worked with housing organisations and tenants nationally to improve practice around accountability and developing tenant-led assurance. She has played a leading role in supporting national tenant-led initiatives, including the Benefit to Society campaign (now known as Stop Stigma in Social Housing).
Catherine holds a degree in English, an MBA with distinction and is a Chartered Member of the Chartered Institute of Housing. She has served as a Board member for several non-profit organisations, including as a founding Board member of Oxford Credit Union, and currently as a Board member of Tpas and the National Centre for Writing.
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Eleanor Southwood MBEDirector of Social Impact, Fight for Sight, Chair, Habinteg, and board member, Paradigm Housing -
Ian WrightCEO, Disruptive Innovators Network -
Oke EleazuCEO, Many Pets -
Shaun HoldcroftOperations Director, Legal & General Affordable Homes