24 April: Social housing consumer standards: a year on
This event is now sold out.
Join Campbell Tickell and guest speakers on the 24 April 2025 for a free online seminar to discuss the practical lessons and insights gained from recent inspections, a year on from the updated social housing consumer regulation in England.
About
Since April 2024, 68 grades have been issued to landlords based on the new consumer standards. It’s still relatively early days, but several patterns are emerging through the consumer regulatory judgements.
Come and join us at this free online seminar aimed at senior teams from any registered provider, including housing associations and local authorities.
We’ll explore:
- The view from the regulator
- Patterns emerging and key lessons
- What to expect from inspection
- Top tips for preparing this year
Guest speakers:
- Kate Dodsworth, Chief of Regulatory Engagement, Regulator of Social Housing
- Dawn Dawson, Strategic Director – Housing, Nuneaton and Bedworth Council
- Nicola Botterill, Assistant Director – Social Housing & Community Safety, Nuneaton and Bedford Council
- Alan Leicester, Director of Housing and Environment, West Lancashire Council
- Stephen Flounders, Executive Director Regulatory and Business Services, Gentoo Group
More to be announced soon!
Campbell Tickell speakers:
- Sue Harvey
- Catherine Little
- Ceri Victory-Rowe
- Jon Slade.
The event is a great opportunity to share best practice and learn from peers. With Q&A and breakout sessions – delegates will have the chance to put their questions to all speakers.
Who should join?
Senior team members working from housing providers, local authorities and ALMOs e.g. CEOs, Director of Assurance/Housing /Operations.
Find out how we are assisting organisations with regulatory support
Email one of our senior team leads:
- Catherine Little: catherine.little@campbelltickell.com
- Ceri Victory-Rowe: ceri.victory-rowe@campbelltickell.com
- Jon Slade: jon.slade@campbelltickell.com
Call our office: +44(0)20 8830 6777
Read about our consumer regulation consultancy support.
Resources:
- Read our Local authority consumer regulation briefing
- Download our consumer regulation self-assessment checklist
Speakers
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Alan LeicesterDirector of Housing and Environment, West Lancashire Council -
Catherine LittleDirector, Campbell Tickell -
Ceri Victory-RoweDirector, Campbell TickellCeri specialises in governance and regulation and her work with Campbell Tickell spans the social housing, charity, public and private sectors.
As well as providing extensive support and advice to individual organisations, Ceri carries out sector-wide assignments: for example, recently co-writing the NHF’s Code of Governance 2020, and supporting Welsh Government to design new regulatory standards for the Welsh social housing sector. Clients tell Ceri they welcome the clear-sightedness and supportive challenge she brings to her work with them.
Immediately prior to joining CT (initially as an associate consultant) she was a consultant with PwC, supporting clients with projects such as local government re-organisation, operating model transformation, contract management and process redesign. Before this Ceri held roles in housing associations, local authorities, the Housing Corporation, and a university. She has extensive experience as a non-executive director including having been previously Vice-Chair of a housing association, Chair of a small homelessness charity and a member of the Regulatory Board for Wales (which oversees the regulation of Welsh housing associations).
She holds an MA(Oxon) in English Language and Literature and an MSc in Housing Practice (with distinction) and is a Fellow of the Chartered Institute of Housing (FCIH).
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Dawn DawsonStrategic Director – Housing, Nuneaton and Bedford Council -
Jon sladeDirector, Campbell Tickell -
Kate DodsworthChief of Regulatory Engagement, Regulator of Social Housing -
Nicola BotterillAssistant Director - Social Housing & Community Safety, Nuneaton and Bedford Council -
Stephen FloundersExecutive Director Regulatory and Business Services, Gentoo GroupStephen is the Executive Director of Regulatory and Business Services at Gentoo Group, where he oversees Gentoo’s approach to risk and assurance, governance, fire and building safety, IT and digital transformation, and business improvement and change.
Stephen was Gentoo’s executive lead during its Routine Planned Inspection, which took place over the spring and summer of 2024. Stephen is an Independent Member of Rochdale Boroughwide Housing’s Audit and Risk Committee. Prior to joining Gentoo in 2019, Stephen was a health and safety consultant, advising several housing associations in London and the South, and worked for large organisations in the professional services sector, including EY and KPMG.
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Sue HarveyDirector, Campbell Tickell