In Kensington and Chelsea, we are deeply committed to putting communities first, our mission is to work in partnership to bring positive outcomes to people and communities, ensuring that the services we provide reflect the high standards our residents deserve. We are committed to embedding lessons from the Grenfell tragedy and using these to drive the wider transformation of the council and its services.

We believe in valuing the people we serve and those who choose to work with us and have introduced a People Strategy designed to help us achieve our goals and meet the needs of our communities. This strategy is built on four key pillars: teamwork and collaboration, diversity and inclusion, health and wellbeing, and personal development. We believe these pillars are crucial in creating an environment where our employees can thrive and contribute to the community.

We are excited to be seeking a Housing Solutions Service Manager. This is a role that requires a senior leader to take on a pivotal role within our Housing Solutions team. The Housing Solutions Service Manager will be responsible for the operational implementation of Part 6 and 7 of the Housing Act 1996, overseeing compliance, quality assurance, and the delivery of homelessness services. This includes leading a team to provide effective support to  tenants and working with landlords to ensure that all residents receive the assistance they need to prevent homelessness.

You will oversee the delivery of the Housing Solutions service, be responsible for the implementation and coordination of the Council’s Homelessness and Rough Sleeping Strategy. You will lead a team in developing innovative housing solutions that align with government performance indicators and manage the provision of financial and administrative support for service areas under your control. You will also develop and monitor high-level performance outcomes, ensuring continuous improvement in service standards, serving as the operational lead in developing policies and processes that promote “right first time” service delivery.

If you’re ready to take on a leadership role about making a difference in the community, we’d love to hear from you. Join us at Royal Borough of Chelsea and Kensington and be part of something truly impactful.