Director of Customer Services

Director of Customer Services

Populo Living
London | Hybrid

Job Details

Populo Living is Newham’s dedicated property company, focused on creating affordable, sustainable communities. We believe in the power of home to shape lives and futures we strive to provide residents with safe, comfortable living environments while fostering a sense of community and belonging. We build great homes for the people of Newham, while both keeping land under council ownership and adding genuine social value.

100% owned by Newham Council, we are an innovative property and housing company that is building homes to help solve the housing crisis. Our new developments include 50% affordable housing, a ratio we are able to achieve through strong in-house development expertise and an unrelenting focus on commerciality. We have built 800 homes to date and have 700 with planning permission to be delivered in next 2 years. Our current portfolio includes a mix of c.250 affordable homes, both rented and leasehold, managed by our RP subsidiary Populo Homes, as well as direct to market rental properties.

We are excited to be seeking a new Director of Customer Services. Our new Director will lead on customer service and asset management across our portfolio of existing homes, as well as being to the lead executive for Populo Homes, retaining responsibility for all business and activities for the RP subsidiary. Taking into account our market rent homes and our affordable housing, we have a truly diverse range of customers, and this role will take the lead on delivering for them across all tenures. We know that our customers have high expectations of us, and this role owns our commitment to delivering on those expectations.

You will bring senior management experience in the housing sector, likely with a customer service/ housing or assets/ property background. What is more important than the specific role you are coming from is your passion and commitment to customers and getting it right for them first time. We are a small organisation that is dedicated to doing things well, and you will need to be ready to move seamlessly from the operational to the strategic, from the big picture to fine detail, and to embody the dynamic and fast-moving culture that is at the heart of how we work.

If you’re ready to take on a leadership role with a purpose-driven property company, we’d love to hear from you. Join us at Populo Homes and be part of something truly impactful.

Key Dates

  • Closing Date:Mon 22 Apr 2024 at 10am
  • 1st Interviews:Wed 1 May 2024
  • 2nd Interviews:Thurs 9 May 2024

Key Contact

If this sounds like the kind of challenge you’d like to learn more about, then please contact Isabella Ajilore at Campbell Tickell to arrange a conversation in more detail at or on 020 3696 9561.

Please download and review the recruitment pack and associated documents.

Send an up to date CV and supporting statement, detailing how you meet the criteria for this role using the person specification, along with your completed declaration form. We advise that your supporting statement is no longer than 3 pages and your CV no more than 3 pages. Your CV must contain dates worked and a brief description of your key responsibilities for each role including consultancy/project work.

Please ensure we receive your application in good time. If you do not see a confirmation message after submitting your application using the online form, please call us on 020 3434 0990.

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Director of Customer Services

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