Campbell Tickell completed a thorough review of the Group’s governance arrangements and benchmarked our systems against the new NHF Code of Governance. The team, led by Stephen Bull, offered insightful and sensible suggestions/ advice for improvement, and provided the Board with good assurance through a detailed report and positive presentation.

CultureScan is a unique and impressive organisational development/staff survey tool which is simple to use and has its well thought-out seven pillars of a positive culture and traffic light ranking, it is easy to understand. Additional questions pertinent to your own business can be incorporated and follow-up workshops are invaluable in diving deeper into the issues raised by the survey and validating the results. It gets under the skin to provide a true and accurate picture of the prevailing culture, warts and all. If you want to understand what’s really going on and what people actually think about your organisation, CultureScan will not disappoint. Its insight is priceless.

St Mungos had been through significant changes from 2015-2017: processes, people, policies, trustees. We’d even changed our branding – twice! But when asked the question ‘How has your culture changed?’ we were unable to provide an answer. Campbell Tickell worked with us on a short timeframe on a bespoke package, including questionnaires, focus groups and structured interviews. They involved managers, front line staff, commissioners and other key stakeholders to identify in a clear but meaningful way how much our culture had changed (24% on average). Most importantly CT left us with a tool to measure that change going forward, which we will use every two years. This work not only meant we could demonstrate the positive effects of our changes externally, including to regulators, but also brought together people internally as they realised how much the positive effects of their hard work had impacted on the St Mungo’s culture.

I find CT webinars are always a valuable use of my time. The speakers are knowledgeable, and I gain key facts in a digestible way. They also share direct experience in a way that is very helpful.

‘1000 miles to carbon neutral: First steps on the journey’ webinar was a great opportunity to share both the challenge, approach and first steps.

I’ve been to several events on this topic, this was the best informed and most practically useful I have attended.

Brilliant seminar, excellent speakers identifying and covering the future ground on this exceptionally important and complex issue for housing.

I really appreciated this webinar: excellent speakers and well curated by Campbell Tickell. As an independent coach and mentor, I particularly appreciated it being free of charge.

There is always something new to learn in relation to cyber security. This masterclass made the important link between governance and cyber security and provided a number of important practical steps to take both in terms of prevention and the experience of going through a cyber security breach. Essential for organisations who recognise that it is not just “if” but “when.”

This masterclass was packed full of great insights into how and where to start with cyber security governance; what works well and what doesn’t work so well; I came away buzzing with ideas. The calibre and experience of the presenters was top notch and it was especially powerful to hear a first-hand account of an incident, one that could’ve happened to any of us, and the lessons/new practices that arose out of it. Plenty of time was allowed for questions and reflections, which is essential with such a complex subject. I thoroughly recommend attending future CT events.

The session was extremely informative. Beyond training and awareness is practical, real-life scenarios and examples – of which there were plenty from experienced, knowledgeable individuals.

The interactive nature of being able to ask the panel members questions throughout was very informative as well. Highly recommend.

The announcement of our IDA timetable made us feel a little undercooked. CT responded really quickly, and Hilary Gardner came alongside with a robust well practised approach that helped us get our ducks in a row. Referencing best practice elsewhere in the sector, CT tested our documents, and our presentation and interview technique – all in the nicest possible way. We would use CT again for this – but hopefully not for another four years.

This was a really great webinar on an important topic. Chaired and delivered well and at a great pace, without losing the key messages. The speakers were varied, well informed and the right people for the subject. A large attendance and informative Q & A’s which ran during the event so again, a great use of time. A lot packed into 1h 15mins…More of the same please…

Both our Board and executive team were really impressed by the contribution of Stephen Bull at our recent Board strategy day. Stephen gave a really helpful overview of the National Housing Federation’s new code of governance and focused on the issues that were particularly relevant to us. He engaged well with all our Board members during both the formal and informal parts of the day and we’ve now got a clear action plan linked to this that we’ll be implementing over the next few months.

A timely session and a reminder that we need to think beyond the pandemic. it will not be the habitual way of working.

We were extremely pleased with the process and outcome of our CEO appraisal. It was very insightful! It has been an absolute pleasure working with Campbell Tickell Associate Consultant, Anne McLoughlin throughout, and feedback from colleagues, board and others mirrors this sentiment.

The recommendations of the appraisal have provided finance and governance members with a solid base to set new objectives with our CEO. It has certainly helped us in terms of reviewing and refreshing our internal appraisals for senior management.

Campbell Tickell supported us with a review of our Embedding Excellence action plan, concerning our governance arrangements. With excellent sector knowledge and an expert senior associate consultant, Kathryn Bull, they were also easy to deal with. CT were objective but fair, and certainly did not give Connexus an “easy ride” with their review. They provided us with a genuinely value added service and were excellent value for money. Additionally, they gave excellent assurance to the Board and precisely the service we asked for!

Wokingham Borough Council engaged Campbell Tickell to assist in rent compliance and regulatory work. CT were great and helped us get the right result for Wokingham Borough Council and its tenants. I regard CT as a go-to organisation and would recommend them to other social landlords who have such issues.

Campbell Tickell have been working with Jewish Blind & Disabled to review their governance structure, undertake a skills audit and advise on succession planning. They presented the Trustees with a clear set of recommendations to take forward. Greg and Stephen were professional, knowledgeable and understanding of the sensitivities required when working with a long standing and committed Trustee Board.

I wanted to take this opportunity to express my thanks and appreciation to Niku Mawby and Campbell Tickell for the professional and effective review they carried out earlier this year. The review covered the Council’s governance and relationships with Cornovii Developments Ltd (Shropshire Council’s Local Housing Company). This resulted in an excellent report with helpful and practical recommendations to take forward; supported by a presentation to Members. It has given us confidence in our company structure, and insights into areas to consider further.