Housing Associations (inc. Co-ops, and TMOs)
With nationwide housing shortages, and concerns over affordability, quality of asset management and changing regulatory environment, there’s a lot to think about in planet housing. Beyond the core service issues, many providers see a need to diversify activities and products, adapt to the digital era, engage residents, and seek potential partners.
Working with housing organisations has been central to our business since day one. With a team of housing experts specialising in governance, new business and transformation, risk and service delivery, and a network that reaches far beyond, we take on projects large and small. Whether it be options appraisal or housing strategy refresh, we know the sector inside out and tailor our approach
for each client’s needs.
What our clients say:
Campbell Tickell worked with us over a number of months to develop our Strategic Plan 2020-2022. Kathleen McKillion and Nicola McCrudden expertly guided us through the process, getting to know HAIL and what we were about. Liaising with a lot of stakeholders and ensuring everyone was heard and reflected in the plan is not an easy task but I really believe that we have that in our final document.
Both were very professional and easy to work with. Big thanks to all the team!
SPEAR engaged Campbell Tickell to lead on the recruitment of a new Chief Executive recently. From the start CT showed a clear understanding of what Trustees and the charity needed from a new CE and they carried out a professional and wide ranging search to attract a strong field of candidates. CT supported SPEAR throughout with clear guidance, analysis and assistance through responsive and prompt action and ensured the best possible outcome for the charity. We now look forward to our new CE arriving in May.
It has been a pleasure to work with Campbell Tickell on our recent GDPR project for Soha. You have made a huge, practical difference to our compliance, processes and understanding of GDPR issues.
Radius was developing a funding strategy, with implications for our tenants and future business.
Under the expert facilitation of Campbell Tickell, we risk assessed our operating environment, business opportunities and investment priorities, culminating in a plan to take us forward over the next 5 years. Their practical insight into the challenges of the UK social housing sector enabled our Board to guide discussions towards a tangible and coherent action plan.
We’d like to give a big thanks to Campbell Tickell for their support in our preparation for the Regulator of Social Housing’s IDA. Sue and her team engaged with the Board and executive team to maximise the benefits beyond regulatory performance and to rehearse the key interviewees.
During our IDA we received really positive feedback, particularly around our documentation. The ‘top tips’ summary sheets for each topic and the briefing notes that we prepared with CT’s support were very effective. And we were in a confident position following the interview preparations, which stood us in excellent stead for the real thing!
Excellent engagement and high quality challenge, providing great insights as well as a very useful and thorough review of the fundamentals. A real value adding service as well as being good Value For Money.
CT were easy to work with. The process was good and we had a good range of candidates.
One Housing was going through a period of change and transformation. At the start of the process we wanted to gain some good intelligence about our people – their values and their views of us. We worked with Campbell Tickell to carry out a CultureScan.
The work gave us vital insights into how the organisation really works – as opposed to how we thought it did. It highlighted real strengths for us to work with; for example that many staff valued and recognised our commitment to diversity and this was a key part of their work experience. But we also found challenges – our commitment to empowering front-line managers, for example, was not a reality to many, who felt decision making was slow. The scan gave us a better sense of our overall culture, and also identified the pockets where local cultures were different. Perhaps most importantly, it gave us a strong sense of what we need to do to create the vibrant, focused, fun culture that we aim for.
I would like to thank Campbell Tickell for their help and support during the recruitment of a new Chief Executive. From the initial reply, to our tender invitation, it was clear that CT’s attention to detail; searching out our needs and the support to the senior members of the board to refine their thinking; made all the difference to the final outcome. The innovative approach employed to involve the full board has been commented on and the final agreement by them made the selection of the best candidate a relatively simple matter. The list of potential applicants was wide and varied and gave us the opportunity to test the market and line up a new CEO to fit our needs in the next stage of our development. It was gratifying to note that the panels of Trustees and CT’s own interviews brought out the same results. This gave the board a measure of confidence added to their own thoughts in the final analysis. The whole process was designed to involve as many of the board as wished to take part, with the final selection of the last 3 being attended by the full board. This gave the necessary buy-in by the board and was handled in an innovative way with presentations from the candidates. I would have no problem in recommending Campbell Tickell for recruitment or other work in our space, you seem to have a great and detailed understanding of the needs of our sector.
Campbell Tickell provided excellent support as our Senior Team developed and refined our latest business model facilitated by BRIXX. Our Board wanted to ensure that this year’s business planning cycle included rigorous stress testing of a wide range of scenarios and that Board members fully understood the combination of risks that combined to create our perfect storm. Campbell Tickell’s enabling work facilitated the Board as they identified and reviewed our key risks and their impact. This enabled the Board to challenge senior management effectively on the Association’s mitigation plans.
We secured development funding through the Life Chances Fund to develop three Social Impact Bonds. We commissioned Campbell Tickell to help conduct research and support the development of a business case for full applications to the Life Chances Fund. I found CT to be professional, knowledgeable and accommodating. Their support and work has resulted in us making two full applications to the Life Chances Fund. I would recommend CT. Liz and Shaun were brilliant.
We commissioned Campbell Tickell to advise and support the development of our current ambitious and forward-looking Housing Strategy, ‘Building Together for a Strong Future’. We found that the team had a range of expertise and skills sets which were used to good effect over the course of the project. Our experience of Campbell Tickell was that they worked well in conjunction with council officers as part of a rounded and interactive project team. With support and advice from Campbell Tickell we now have an adopted Housing Strategy that reflects the council’s ambitions for the future.
Campbell Tickell helped transform our resident scrutiny arrangements. Their senior consultant, Niku Mawby, supported Board members through change and helped to deliver a new way of working. Staff and members valued Niku’s independence, her wide knowledge and experience working in the housing sector. The project was completed on time and presented good value for money. We would work with Niku and Campbell Tickell again.
I would like to take this opportunity to say thank you to you, to Niku and to all the consultants who have helped us prepare for inspection. There is no doubt CT have added an enormous amount of value to the process and helped keep us sane at the same time! Fantastic job, we couldn’t really have asked for more.
Niku Mawby and Zaidee O’Dell have a wealth of practical experience and have added significant value in all the areas where they have worked with Victory Housing Trust. This work has included supporting our Road to Excellence service improvement project and providing ‘hands on’ Audit Commission Inspection support. At the end of the day the proof is in the pudding and Niku and Zaidee have delivered exactly what we needed, when we needed it – a responsive, professional, value adding service, delivered to challenging timescales.
Ben Wilson was such a hit with the Management Committee last time that he is our first choice to facilitate this next away day!
Radojka Miljevic accepted the assignment of taking our Board through self-assessment, a task it had undertaken dutifully for years. With her perceptive and bold use of the survey returns from individual members bringing out the key questions for us and pushing for answers, we came out of the event with a handsome list of actions to pursue. There’s a new energy and sense of common purpose, and I’d have to give Radojka real credit for bringing that out of us.
I can thoroughly recommend Campbell Tickell for sourcing high quality interims and assisting with permanent recruitment.
We used Campbell Tickell to support us with our recent Board appraisal and governance evaluation process. As always, we are delighted with the highly professional, friendly and well informed service that we received from James Tickell and Niku Mawby. We would strongly recommend their services to any other organisation considering similar work.
I am exceptionally pleased with both the quality and professionalism of Niku’s work. That alone would earn plaudits, but when you add the exceptional commitment she has shown I cannot praise her more highly. Niku has helped to harness fierce determination within the team and the transformation is incredible. The net result is that we have received a superb exemplary service.
Housing Association news
May 18, 2020
May 11, 2020
May 10, 2020