Yorkshire Housing – Head of Customer Service Delivery

Yorkshire Housing is a charitable organisation that owns and manages more than 18,000 homes – and we are developing thousands more much-needed homes across the region.

Location(s): Leeds
Job Type: Permanent
Closing date: May 28 2019
Salary: Package c.£67,050 per annum

About the role

Our vision is that everyone has the opportunity to live in a quality home they can afford – and we have embarked on a huge growth and modernisation agenda in order to achieve this.

Our new Head of Customer Service Delivery will lead a dispersed team of specialists dealing with escalated customer queries across a range of channels. Passionate about our customers and placing the customer experience at the heart of what we do, you will be scanning the horizon to improve the way we do things, whilst working closely with your colleagues across customer service and property service to ensure a high quality and seamless customer journey. With strong experience at a senior level within Housing Management, you will also have a clear focus on doing things differently and considering the customer needs of the future.

Key contact

For an informal discussion please contact Denise Kirkham on  07833 475 669 or 020 3434 0990.

Key dates

Closing date Interview/Assessment Day
Tues 28 May 2019 at 12 noon Tues 11 June 2019

How to apply

Please download and review the recruitment pack and associated documents below:

Send an up to date CV and supporting statement, detailing how you meet the criteria for this role using the person specification, along with your completed declaration form. We advise that your supporting statement is no longer than 2 pages and your CV no more than 3 pages. Your CV must contain dates worked and a brief description of your key responsibilities for each role including consultancy/project work.

Once complete, please send your application in MS Word format by email yorkshirehousing@campbelltickell.com


Please ensure we receive your application in good time. If you do not receive confirmation of receipt within 24 hours of sending, please call us on 020 3434 0990. To help avoid your submission being treated as spam, please use a secure email address from which to send your application, and refer to the role and organisation in the header.

Our Team

Contact Campbell Tickell’s specialist recruitment team