Solihull Community Housing – Executive Director, Customer Service Transformation & Business Support

Join our executive team to be at the heart of delivering a strategic vision for housing, wellbeing and place across Solihull.

Location(s): West Midlands
Job Type: Permanent
Closing date: May 03 2019
Salary: Circa £85k pa

About the role

We operate in a vibrant region, with a strong sense of community and a diverse population profile. This new role will take the lead in ensuring that SCH is well positioned to deliver high quality and responsive customer services. The portfolio of responsibility includes people, systems and data, bringing those crucial elements together to help the leadership team establish a customer-centric organisational culture. We want to take a transformational approach with our 270 staff, for our 10,000+ customers, recognising that this is about step-change and not just further incremental improvement.

As such we need our new Executive Director to bring enthusiasm, creativity and tenacity. Your senior track record will evidence successful delivery of change in a service setting. Combined with a coaching and inclusive leadership style, you will appreciate the importance of relationship management, particularly with our strategic Council partner.

Key contact

Find out more about this exciting opportunity by contacting Bill Barkworth at Campbell Tickell on 07706 369 273  or 020 3434 0990 for an informal discussion, and you can download an information pack here.

Key dates

Closing date Stage 1 interviews Stage 2 interviews
Fri 3 May 2019 at 12 noon Mon 13 May 2019 Thu 30 May 2019

Please download and review the recruitment pack and associated documents below:

Send an up to date CV and supporting statement, detailing how you meet the criteria for this role using the person specification, along with your completed declaration form. We advise that your supporting statement is no longer than 3 pages and your CV no more than 3 pages. Your CV must contain dates worked and a brief description of your key responsibilities for each role including consultancy/project work.

Once complete, please send your application in MS Word format by email 


Please ensure we receive your application in good time. If you do not receive confirmation of receipt within 24 hours of sending, please call us on 020 3434 0990. To help avoid your submission being treated as spam, please use a secure email address from which to send your application, and refer to the role and organisation in the header.

Our Team

Contact Campbell Tickell’s specialist recruitment team