Karbon Homes – Assistant Director Customer Services

This is a fantastic leadership opportunity to be at the heart of helping us to shape something special for Karbon Homes and our customers.

Location(s): Gosforth, Newcastle upon Tyne
Job Type: Permanent
Closing date: July 23 2018
Salary: £72,500, plus generous benefits

About the role

We are on a journey to move the customer experience from good to excellent. Core to this is the collection, analysis and use of customer feedback, data and insight – so that we bring the customer voice into Karbon.

As one of our senior management team, our assistant director will be leading the approach to customer services. From designing how our teams work, to considering how the investment in new technology helps us to build our customer knowledge and improve processes. Importantly as a leader, you will also be modelling and shaping the culture and behaviours that will enable us to deliver service excellence.

The role will suit someone who is keen to bring passion, creativity and innovation to the fore. With a track record in customer contact, service design and delivery, you will be able to articulate the considerable digital and organisational change that you have led and the impact that it has had. Your people skills will be highly evolved, demonstrating that you can get the best out of your team, so they are well positioned to take on this new and exciting challenge.

Key Contact

It’s a highly visible post, so the impact of your work will be noticed and valued. You could decide if this is going to be a career defining role, so find out more to see if we are the right home for your talents. For further information and how to apply please go to www.campbelltickell.com/jobs. For an informal discussion please call our lead consultant Bill Barkworth on 07706 369 273 or 020 3434 0990.

Key dates

Closing date Stage 1 interviews Stage 2 interviews
Mon 23 July 2018 at 12 noon Wed 1 Aug 2018 Mon 13 Aug 2018

How to apply

Please download and review the recruitment pack and associated documents below:

Send an up to date CV and supporting statement, detailing how you meet the criteria for this role using the person specification, along with your completed declaration form. We advise that your supporting statement is no longer than 3 pages and your CV no more than 3 pages. Your CV must contain dates worked and a brief description of your key responsibilities for each role including consultancy/project work.

Once complete, please send your application in MS Word format by email Karbonhomes@campbelltickell.com


Please ensure we receive your application in good time. If you do not receive confirmation of receipt within 24 hours of sending, please call us on 020 3434 0990 referring to the role and organisation in the header. Please use a secure email address from which to send your application, to avoid it being treated as spam.

Our Team

Contact Campbell Tickell’s specialist recruitment team