Executive Director of Customer Services – Karbon Homes

We are all about providing strong foundations at Karbon Homes, and it is hugely rewarding for us to see how a high quality and safe home plays a crucial part in fulfilling lives.

Although we are a substantial housing provider, with almost 60,000 customers across the North East and Yorkshire, our success is built on delivering services that are locally responsive, easy to access, and tailored.

Location(s): Newcastle upon Tyne
Closing date: 24 Jan 2022
Salary: £133,926 pa plus generous benefits

About the role

This leadership role sits at the heart of our intent to continue to deliver excellent service. Working with your team, you will help them to see that quality customer insight and respectful relationships with our customers is how we ensure that we can keep meeting existing and future customer needs and help them understand how to play their part.

As one of six leaders in our Executive team, you will place a high premium on strategic collaboration and operational innovation. A role model for many, you will inspire confidence and courage. You’ll also thrive on the responsibility to shape and drive transformation.

With a background in customer service that encompasses scale and complexity, we are open to seeing people with diverse experiences and profiles. You will need to bring integrity, purpose and thoughtfulness to all that you do in this role.

Karbon Homes has a significant role in supporting our customers and communities to achieve their full potential. Our new Executive Director of Customer Services will know that it is a privilege to deliver on that.

Key contact

A job pack is available from www.campbelltickell.com/jobs.

Bill Barkworth at Campbell Tickell is available for informal discussion on 07706 369273 or bill.barkworth@campbelltickell.com.

Key dates

Closing date Stage 1 interviews Stage 2 interviews
Mon 24 Jan 2022 at 12pm Tue 8 Feb 2022 w.c Mon 14 Feb 2022

How to apply

Please download and review the recruitment pack and associated documents below:

Send an up to date CV and supporting statement, detailing how you meet the criteria for this role using the person specification, along with your completed declaration form. We advise that your supporting statement is no longer than 3 pages and your CV no more than 3 pages. Your CV must contain dates worked and a brief description of your key responsibilities for each role including consultancy/project work.

Once complete, please use the button below to apply:


Please ensure we receive your application in good time. If you do not see a confirmation message after submitting your application using the online form, please call us on 020 3434 0990.

Our Team

Contact Campbell Tickell’s specialist recruitment team


Executive Director of Customer Services – Karbon Homes

Location(s): Newcastle upon Tyne
Closing date: 24 Jan 2022
Salary: £133,926 pa plus generous benefits

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