Executive Director Customer & Corporate Support – Solihull Community Housing

Location(s): West Midlands
Closing date: 12 Oct 2023
Salary: £89,933 to £95,809 pa

About the role

Creating better homes and thriving communities

At Solihull Community Housing we fulfil multiple roles as an important employer, partner and placeshaper for the region. We have stepped-up in all these roles over the last few years and know that there is much more to do. But with increased confidence in our reputation for delivery by our Council partner, we are expanding and improving services for our customers.

This Executive role is hugely influential. It combines lead responsibility for customer experience, as well as corporate support to enable our teams to deliver effectively. In this unique post you will be role modelling our requirements for high-quality, responsive, and engaging customer services, as well as ensuring that our data, systems, processes, and people infrastructure can equip us to deliver those expectations. So, you will likely enjoy the variety that comes with this portfolio of responsibility, and value contributing to the internal and external collective leadership of SCH at executive level.

We work in diverse and vibrant communities and are keen to ensure our leadership team reflects that. So we would particularly welcome applications from across a range of different perspectives and life experiences.

At SCH we are a team which values collaborative working, with good debate that leads to sound decision-making. If this aligns to how you like to work and you want to actively contribute with purpose and impact, do contact us to find out more.

Key contact

For an informal discussion and further information about this role, please contact Kelly Shaw on 07900 363 803 or kelly.shaw@campbelltickell.com.

Key dates

Closing date Stage 1 interviews Stakeholder Sessions & Final interviews
Thurs 12 Oct 2023 at 12 noon Thurs 26 Oct 2023 Fri 3rd Nov 2023

How to apply

Please download and review the recruitment pack and associated documents below:

Send an up to date CV and supporting statement, detailing how you meet the criteria for this role using the person specification, along with your completed declaration form. We advise that your supporting statement is no longer than 3 pages and your CV no more than 3 pages. Your CV must contain dates worked and a brief description of your key responsibilities for each role including consultancy/project work.

Once complete, please use the button below to apply:


Please ensure we receive your application in good time. If you do not see a confirmation message after submitting your application using the online form, please call us on 020 3434 0990.

Our Team

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Executive Director Customer & Corporate Support – Solihull Community Housing

Location(s): West Midlands
Closing date: 12 Oct 2023
Salary: £89,933 to £95,809 pa