Clyde Valley Housing Association – Customer Experience Manager


The Clyde Valley Group through its Association and Subsidiary owns and manages more than 7,000 homes across Lanarkshire and East Dunbartonshire.  We provide a range of homes for rent or sale on behalf of people with a wide range of housing needs at prices which people can afford.  In addition, we are delivering one of the largest development programmes in the Scottish affordable housing sector.

Our plans for the future are both big and bold.  We are excited by our ambitions and seek to continue to positively impact on the housing scene in Scotland.  Our style is inclusive, from our Board Excellence Plan to our Customer Panel and we are committed to working together for the good of those who receive our services.

Location(s): Motherwell, Scotland
Job Type: Permanent
Closing date: October 19 2018
Salary: c. £45,000

About the role

Last year we appointed our Customer Services Director and now seek to supplement our structure with a Customer Experience Manager.

Reporting directly to the Customer Services Director, you will be responsible for the Tenancy Sustainment Team and Factoring Team and lead on the development and implementation of innovative customer insight and engagement strategies.  You will be required to build highly effective and productive relationships and be an active member of the Management Team.

If you have customer services experience working in a complex and diverse environment, with a wide range of customers and motivated to lead on change within a growing organisation then we would love to hear from you.

Key contact

For further details contact Kelly Shaw for an informal discussion on 07900 363803 or 020 3434 0990.

Key dates

Closing date Interview date
Fri 19 Oct 2018
at 12 noon
Fri 2 Nov 2018

How to apply

Please download and review the recruitment pack and associated documents below:

Send an up to date CV and supporting statement, detailing how you meet the criteria for this role using the person specification, along with your completed declaration form. We advise that your supporting statement is no longer than 3 pages and your CV no more than 3 pages. Your CV must contain dates worked and a brief description of your key responsibilities for each role including consultancy/project work.

Once complete, please send your application in MS Word format by email


Please ensure we receive your application in good time. If you do not receive confirmation of receipt within 24 hours of sending, please call us on 020 3434 0990. To help avoid your submission being treated as spam, please use a secure email address from which to send your application, and refer to the role and organisation in the header.

Our Team

Contact Campbell Tickell’s specialist recruitment team