Publications

Code of Service Delivery and Accountability - under development for the National Housing Federation by Campbell Tickell. The latest draft of the Code is available for download and comment. The aim of the Code is to inspire housing associations to excel, so they deliver their best for tenants, residents and the wider community. It is being developed following consultations with tenants and responses to an online questionnaire. The Federation is now seeking further feedback from members and tenants. The final version of the Code will be published on 29 January 2009.

News of the Mews, summer 2008 - this upbeat, entertaining tenants newsletter was produced by Campbell Tickell for Barnsbury Housing Association. We have been providing publicity and public relations support to the Association continuously since 2003.

In brief: Provision of support and guidance for small housing associations - the Housing Corporation's summary page for a report researched by Campbell Tickell which examines the support and guidance needs of small housing associations - those owning or managing up to 1,000 homes. It makes a range of recommendations aimed at funders, regulators, trade bodies and small HAs. These cover strengthening governance, access to support and guidance and partnership working and capacity building. Onward links to In brief: Provision of support and guidance for small housing associations (105 KB) and Guidance for small associations, full report (887 KB), both available in .pdf format.

Finding support and guidance - published by the Housing Corporation in June 2008, this hyperlinked PDF leaflet brings together a range of sources of support and guidance identified as useful by organisations providing housing. It was prepared by Steve Ongeri, Radojka Miljevic and Holly Holder of Campbell Tickell.

Changing your Charity's Governing Document - official guidance from the Charity Commission (CC36). This documents describes Orders and Schemes, covering the various ways in which trustees may be able to amend and update their charity's governing document themselves, and how the Commission can help where an amendment power is not available to trustees. Authored by Campbell Tickell, published in March 2008.

Governance ... the small print - a range of model governance documents covering key policy areas, prepared by Campbell Tickell for the Housing Federation, published March 2008. This second edition gives examples of documents from a range of associations prepared to share their expertise across the sector. Boards can use them as the basis for revising or preparing their own policies as part of a sound governance strategy. The book also now contains useful documents on the areas of payment as well as the raft of good practice on recruitment and good governance frameworks.

Access to Housing: Information sharing protocol - written for the Housing Corporation by Campbell Tickell. The document sets out a national standard protocol on sharing information about applicants for re-housing. It was produced following consultation with the Communities and Local Government Department, the Department of Health, the Housing Corporation, the Local Government Association, London Councils, the National Housing Federation, local authorities and housing associations

Finding New Trustees - What charities need to know - official guidance from the Charity Commission (CC30), intended to help charities to recruit new trustees effectively and increase the range of skills and experience on their board. Authored by Campbell Tickell, published in October 2007.

Trustees, trading and tax - official guidance from the Charity Commission (CC35). This document explains when charities may engage in trading activities for fund-raising purposes, when a separate subsidiary trading company should be established to carry out those activities, and the many other considerations which apply in terms of governance, taxation and business practice. Authored by Campbell Tickell, published in April 2007.

Trustee Standards in Practice - a guide for smaller organisations - by Radojka Miljevic of Campbell Tickell. This online guide about the National Occupational Standards for Trustees and Management Committee Members provides practical advice on different approaches to applying the Standards and how to use them to get the most from boards.

The developing new approach to investment: an evaluation (full report) - a report by Campbell Tickell for the Housing Corporation, published 21 December 2006. The report represents an independent evaluation of the Housing Corporation's 2006-2008 bid round.

The developing new approach to investment: an evaluation (summary) - a report by Campbell Tickell for the Housing Corporation, published 21 December 2006. The report represents an independent evaluation of the Housing Corporation's 2006-2008 bid round.

Better services for all - a report researching the reasons behind Black and Minority Ethnic tenants appearing to be less satisfied than White British tenants. Includes an ‘Ideas and Resources' toolkit to help social landlords provide better services for all residents. Researched and written by Campbell Tickell for a consortium of London-based housing associations. Published November 2006.

Barnsbury Housing Association Annual Report 2005, prepared by Campbell Tickell.

With the best of intentions - Learning from problem cases [3] - report for the Housing Corporation by Campbell Tickell, published July 2006. The report analyses 19 failing housing associations and the reasons for their failure: "Leading up to the problems, we see lack of Board control, Board inexperience and lack of awareness of the organisation's real position. Complacency, often driven by lack of Board renewal, plays a strong part. Failure to challenge the decisions of the executive team is another frequent feature - whether because relationships have become too cosy, or because the expertise and confidence to do so is lacking."

BME Housing Associations and Stock Transfers - this major report investigates the reasons behind the small number of stock transfers to BME Housing Associations, and recommends corrective actions to restore balance and allow BME HAs to fulfil their potential role. Links on to downloads of summary / full report. Report published 15 September 2005.

Turning Hopes into Homes: a short history of affordable housing. By James Tickell. Published by the National Housing Federation, June 2005.

The Essential Trustee - the Charity Commission's official guidance for charity trustees (CC3). Authored by Campbell Tickell, first published in 2005, new edition released in February 2008.

Good Governance - a code of governance for the voluntary and community sector - written by James Tickell and published by the voluntary sector Governance Hub, June 2005, "for all those involved in the governance of voluntary and community sector organisations, and particularly for trustees, and chief executives."

Barnsbury Housing Association Annual Report 2004.

National Housing Federation Annual Report 2003.

Barnsbury Housing Association Annual Report 2003.

The Impact of Housing Benefit Reform: Long Fuse ... Big Bang - a report by Sue Harvey of Campbell Tickell, published by the National Housing Federation, 2003. "Since its inception, the housing benefit system has been deeply flawed. Innumerable amendments and revisions since 1983 have made a complicated system more complex, while it has become characterised as the poor relation of the welfare benefit system. Yet government after government has shied away from root and branch reform. This is now changing. The current government has embarked on a series of steps that will radically transform the way personal housing subsidies are delivered. For housing associations, rent restructuring is laying the groundwork for more fundamental reform. This publication outlines the drivers for reform, what the likely proposals are, the barriers to reform and, critically, begins to explore the implications for housing associations. Housing benefit reform may have a long lead in, but its impact will be dramatic."

The Business of Communication - by Greg Campbell. Published by the National Housing Federation, December 2002.

Insurance for all: a good practice guide - good practice guidance from the Housing Corporation on home contents insurance for housing association tenants, written by Greg Campbell and Gibbs Laidler.