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'Inspiring people - delivering change'

CT Blog - Dave Williams

All articles written by Dave Williams, Senior Associate Consultant.

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As consumers of all manner of services, most of us like to think we will have an excellent customer experience as we, for example, buy new shoes, board a train, or eat at a restaurant. We expect companies to respond to our changing aspirations, anticipate future requirements and deal actively with any complaints (and exceed expectations).

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